5-Star Hotels in Taicang

The hotel environment is very good, with a small garden surrounded by a circle of small villas, quiet and good air. The two elderly people have difficulty walking, so they are very happy to take a walk in the small garden and feed the fish after breakfast every day. Whether it is the lobby or the conference hall restaurant, it is very grand and bright, but it may be a long time since it was built. There are some unreasonable facilities in the room, such as there is no socket on the bedside table, and you have to go to the bathroom bar under the window by the desk to charge it, so you can't lie in bed and watch your phone, which feels very inconvenient. In addition, the temperature has risen in the past two days, and the room is stuffy. The air conditioner has been turned on for more than an hour, but the room temperature has not been lowered. Finally, a floor was changed. It was quite difficult to change rooms with two octogenarians. The air conditioner in the new room was not very good. In the end, only a little window could be opened for ventilation, which led to a stuffy sleep at night. To be honest, the attitude of the hotel from the lobby manager to the front desk restaurant waiter is very good, and they have always taken good care of my elderly. But it would be better if you ask more questions when checking in, ”The hotel entrance is under renovation and construction. Living in the south is easy to be woken up early in the morning. Do you want to live in the north?” Because we were awakened by the sound of impact drills at 6 o'clock in the morning for two consecutive days, if the front desk had informed us of this situation when we checked in, we could have avoided the rooms facing south. It was too tiring to move again, so we endured it for two days, but it was still a bit unpleasant. Finally, the Su-style noodles on the first floor of Yuebin Building were too hard and would not be cooked no matter how hard they were cooked. I was quite disappointed. However, the stir-fried dishes were unexpectedly delicious and not expensive. The elderly were very satisfied with the food. Loudong is generally okay, but I hope that they can consider the guests' perspective and be more meticulous in service.

Initially, after booking, I was a bit concerned seeing the mixed reviews on Ctrip, but after checking in, I actually found it to be pretty good. First of all, the day before arrival, customer service reached out to ask for our license plate number. They also added us on WeChat to send over the address, important instructions, and the necessary pass for Seventy-Two Villages. We arrived in the afternoon, and our room was still being prepared. While we waited, they kindly offered us complimentary soft drinks. We stayed in a LOFT room, which was perfect for our group of three adults and one child, with the addition of a tatami mat. The room offered a pleasant view of the fields. The room key was an old-fashioned type; you had to manually lock the door after closing it, otherwise, it could be opened from the outside. You also needed to lock it from the outside when leaving the room. This system felt a bit dated and could definitely be improved. On the LOFT level, the common area in the lobby featured an automatic mahjong table, which is great for larger groups. The central air conditioning in the room was quite loud, which I found difficult to get used to, and I barely slept the first night. By the second day, I had adjusted to the noise, but the AC was too cold. Even after adjusting the temperature upwards and changing the fan speed, it didn't make much of a difference. Upon check-out, they also gave us complimentary bottled water and a frog toy for the child, which was a very thoughtful gesture. The butler/concierge service is available until 9 PM, so if you need anything, it's best to contact customer service via WeChat earlier in the day.