Spa hotels in Taicang

"What a pleasant surprise to find a hotel with truly exceptional service!. We were on a spontaneous family road trip, just going wherever the wind took us since I didn't have my passport on hand. On our way back to Shanghai, we passed through Taicang and decided to stay a night at Club Med, followed by a day of skiing at the Alps. The kids didn't want to go home, so we impulsively booked two more rooms with our luggage in tow. From the moment we checked in, the staff were incredibly warm and patient. They not only upgraded our rooms for free but also thoughtfully arranged connecting rooms on a high floor for us, which was such a nice touch. As soon as we entered the rooms, kids' toiletries and slippers were delivered. Seeing that my older child was bigger, they perceptively included a pair of adult-sized slippers for a lady – very observant! The pool was also very well-maintained, with three clean lanes and a perfect water temperature. While swimming with my kids, I noticed the lifeguard sitting attentively, very professional and constantly monitoring the water. When some children kept jumping in, he immediately went over to remind and stop them (especially since the water is only 1.35m deep). Our first night was so good that we immediately extended our stay for another night. When I went to the front desk to renew our booking and refresh the key cards, I only brought one room's card. The friendly staff member at the front desk flexibly offered to re-make both cards on the spot so I wouldn't have to make another trip! This kind of service truly speaks volumes! Then there's breakfast. Although the variety was limited, the service more than made up for it. We overslept and arrived at the restaurant door right at 10 AM, but instead of being turned away, they informed me they were starting to clear up but had a colleague wait for me to finish getting my food before doing so. The auntie and young lady at the noodle station even re-cooked noodles for me, which was incredibly touching! There were three coffee machines nearby, and a staff member had already cleaned two of them. Seeing me approach wanting coffee, he smiled warmly and told me not to rush, saying he'd leave one machine for me to use and clean it later. So thoughtful and warm! Throughout our stay, whether it was the housekeeping staff, the cleaning aunties downstairs, or the security guards, everyone we encountered smiled, greeted us proactively, and even pressed the elevator button for us. It truly felt like a home away from home for two days! If I had to nitpick, one thing is that the so-called children's playground is just a small corner in a public area, unsupervised, and right next to another hotel entrance/exit (child safety needs careful consideration here). The second is that the hotel doesn't provide children's bathrobes. Although they gave us plenty of extra towels, it would be even better if kids' bathrobes were available! Other than that, there's nothing else to complain about! For this price and this level of service, it's truly unbeatable!"

"Especially good hotel is super cost-effective, the space is large, the decoration is very careful, there is a small singing bar too addictive, the details can feel the boss's attitude. The details are also very good, the bathtub is given a disposable bath bag, breakfast is delivered to the room by the aunt, even the toothbrush is very good! Not a general chain product, next time you come to Taicang to play, you have to live in a different room type!"

"The package deal was valid for the third and fourth days of the ***** New Year. Upon arrival at 2 PM, I found the room wasn't ready yet—there were three rooms in total. They said they'd clean one first, but by 3 PM only two were ready. I had to go to the front desk myself after 4 PM to get the room key for the last one. The online concierge service was only briefly helpful; after requesting a replacement, things improved slightly. It seems there were too few guests during the Spring Festival, and customer service was overwhelmed. I suggest the hotel increase overtime pay; too few staff directly impacts service quality. The front desk didn't provide any information about the hotel's locations upon check-in. I had to find my way around entirely. I was shocked by the complete lack of accessible facilities! I had to push my stroller up and down stairs the whole way; wheelchair users shouldn't stay here. The next day, I found a path without steps, although it was a longer route. You have to check and ask about the package details yourself. The original contents of the Suzhou-style noodle package were suddenly changed without any compensation. They initially said the swimming pool wouldn't be open in winter, but it turned out to be open. The room refrigerator could only maintain 10 degrees Celsius, which was necessary for storing baby food. I wouldn't have considered a hotel without a refrigerator in the first place. After calling the front desk multiple times, they said they could provide refrigerated food in a large refrigerator, and staff delivered it daily around mealtimes. The minibar was complimentary, with Coke, Sprite, and orange juice. Breakfast selection was limited, but the meat-filled glutinous rice balls were quite good. The night view was beautiful, there was a designated fireworks display area, and they even gave me a discount coupon for fireworks. Upon check-in, I was upgraded to two suites, and they tried their best to arrange the three rooms close together. There weren't many pets, and I wasn't particularly interested. The children's castle had quite a few toys, but almost no climbing frames. At check-out, I asked if I could delay my departure, and they said no, because the reservations were too full? Fine, I couldn't check in at 4 PM, so I had to check out before midnight? Finally, they reluctantly said I could check out at 1 PM."

"The hotel has all the facilities you need, and the lady at the front desk is very nice. The bed was clean and the room had no smell. It feels like the best hotel of the same price range in Taicang!"