5-Star Hotels in Wenzhou

I was very satisfied with my stay this time. The hotel environment was clean and comfortable, and the room was spacious and tidy. The breakfast had a rich variety and tasted great, making for a very pleasant stay. The staff were enthusiastic and attentive, providing thoughtful service from check-in to check-out. The room's refrigerator wasn't cooling, but the hotel promptly and efficiently handled the issue, which was very reassuring. Overall, the experience exceeded my expectations. I will definitely choose this hotel again next time I'm in the area and will recommend it to my friends.

I should have written this review sooner, but I've been incredibly busy since getting back. Still, it’s been on my mind. Yongjia Nanxi Hongju Hot Spring Hotel boasts an excellent location, conveniently close to both Dalongqiu and Nanxi River. As you approach by car, the roadside greenery and thoughtful design immediately signal that you’re entering a sophisticated resort. And indeed, once inside, you feel as though you've stepped into a picturesque landscape. Mountains stand silently in the distance, and the continuous gurgle of water fills the air. The cluster of buildings, nestled among lush trees, awaits guests with a grand and harmonious presence. The lobby is bright and spacious, with clearly defined functional areas. The front desk staff are all young, friendly, and genuinely welcoming. I was assisted by Xiao Luo, and I regret not having asked for the full name of this gentle and refined Ms. Luo. She provided immense help during my stay, even arranging for a colleague to give me a Banyan Tree Group standard patterned gift: sachets of camphor wood shavings and a small nanmu wood pillow. From the moment I arrived, she was incredibly familiar with my booking requests, swiftly processed my check-in, and ensured my room was exactly as I’d hoped. I even called the front desk specifically to thank her for her diligence and thoughtfulness. Although it was only a one-night stay, because Xiao Luo and her colleagues had proactively added me on WeChat, they offered incredibly thorough advice and arrangements regarding the hot spring's opening hours and the best times to visit. They even proactively adjusted my check-out time, allowing me to fully enjoy the hot spring experience the next day. A huge thank you to these young people; even though the hotel still has room for improvement, your efforts made guests feel comfortable and at ease. Those whose names I remember, like Xiao Xiang (Haolin) and Xiao Ye (Yongping), and all of you whose names I don't, you were all wonderful. I’ve already recommended your hotel’s link and name to over three friends. I hope to return for another vacation with my friends next time. The hotel has several phases; currently, the main building (Phase 1) and the hot spring area are open. The hot spring is exclusively open to hotel guests from 10 AM to 12 PM daily, after which it welcomes guests from all over, including nearby guesthouses. It’s said to be a collaboration with Banyan Tree, which I believe refers to the upcoming Phase 2, including the spa and villa area. Currently, the main building offers comprehensive services, and the restaurant's chef prepares truly unique dishes. If you've had a long journey, sitting here and ordering a few small dishes will undoubtedly be a more enjoyable experience than you expect. The only minor drawback was the hot spring service, where staff were rarely visible.

The room facilities are five-star standard, but the service quality is inconsistent. You can tell from the different front desk staff that training needs to be improved. Some answer questions accurately and professionally, while others are perfunctory, even giving incorrect information. Overall, I don't feel the service is five-star. The breakfast is excellent; not only is it abundant, but some dishes change daily, which left a great impression. Also, the gym on the third floor is well-equipped. Although a bit old, it provides a comprehensive and effective workout.

Our stay was incredibly satisfying and a pleasant surprise! The environment is quiet and spotless, with a stylish layout. Our room was clean and cozy, and the facilities were complete, making it perfect for families with kids. The guesthouse owner was also super enthusiastic, recommending many authentic local dishes and places to visit, which turned out to be excellent. The guesthouse's dog is incredibly smart and made our stay feel just like home. I've only just left and I'm already missing it. I'll definitely choose this place again on my next visit.

The staff were warm and generous, always greeting guests. The hotel's facilities are excellent, and the front desk is quick to respond to any requests. The breakfast is abundant, with several delicious Cantonese dim sum dishes and Wenzhou-style glutinous rice. The hotel's location is great, right next to Sam's Club, and within walking or cycling distance to the S1 subway line. There are also late-night snack options on Longxia Road nearby. I would definitely recommend it to friends and family.

The room view was fantastic! The hotel is very comfortable with complete facilities and attentive service. Especially Nelly Lei from the M club, who was so lovely and gentle. She knew we had a late flight and proactively helped us extend our check-out to 6 PM. We were so touched! ❤️ Nelly definitely deserves a big thumbs up!

I stayed here for four nights and five days. Let me start with the pros: The location is unbeatable, which was the main reason I chose this hotel. The service and breakfast were decent, no issues there. Now for the cons: The biggest drawback is how dated the facilities are. As soon as I entered the lobby, I noticed a distinct 'old smell.' Even the front desk staff's chairs were worn out, which gave a very poor first impression. Inside the room, the toilet was still a traditional manual flush, and so were the curtains – no smart amenities whatsoever, which feels incredibly outdated in this day and age. There were old stains visible everywhere on the room walls and floor, and many of the wooden furnishings were clearly aged, as was the hairdryer. The bathroom sink faucet leaked if turned on too high, and one of the window latches was broken, so it wouldn't close properly. I really suggest the owner invests some money to renovate this place! The current state of the facilities doesn't match its star rating, its prime location, or its price.

My favorite Sheraton, it didn't disappoint me again! **Ambiance:** Even though it's an older hotel, its excellent location makes up for it – it's convenient to get anywhere. The lobby and rooms are all good. The hallways do have a bit of that old hotel smell, though; maybe they could look into addressing that. **Cleanliness:** I have to praise this! As a former hotelier who used to 'inspect rooms,' even for a five-star hotel, achieving basic cleanliness and being hair-free is really difficult. Sheraton has never let me down in this regard. The housekeeping staff also arranges the rooms according to guests' requests, which is a big plus! 👍 **Service:** I must commend Victoria Wu at the front desk! Knowing I hadn't rested well the day before, she carefully helped me choose the room that best suited my needs. Her empathy made me feel so at home, making the check-in experience truly delightful. The breakfast the next day was also delicious. Even though it was peak season and very crowded, the management and staff worked together seamlessly, busy but never chaotic. Huge thanks to the hotel staff for providing such a wonderful experience during the holiday! I'll definitely choose Sheraton again next time! ~

It's a resort hotel, but the room facilities are average. Almost all the facilities in the room are very old, especially the charging port plugs can't be plugged in and will fall off. If you stay for a few days, you have to pay for laundry. There is no self-service laundry. There is a small refrigerator in the room but it is not powered. It is not suitable for business travel, but other than these, the environment and services are OK. What I don't understand the most is that the room is still very dark even if all the lights are turned on. The bathroom is completely transparent and has no curtains. The most important thing is that the bathroom light will automatically turn off after being turned on for more than half an hour. Is it so energy-saving?

The location was nice. Amenities aren’t fully well maintained though. I was really hoping that any of the coffee shops or even restaurants could open, but sadly, it wasn’t. My toddler enjoyed feeding shery and Danny. For me, it was the lamb and the deer. Location itself was really nice. It felt really peaceful. I just hope that they still could maintain the whole place because it really has the potential. The building looks old, but the place is very peaceful. Breakfast is nice. There wasn’t a lot of options for foreigners though. The best thing about this place is the location, and the staffs. The worst thing? It’s not maintained well.