Located in the city center, hotel is only a short walk from the hotel to Intime Mall, Wuma Street and Nantang Street. The Westin Wenzhou features 285 guest rooms, including 15 standard suites and 2 renewal suites, 1 presidential suite with 272 square meters, all with offering views of the beautiful Nantang Street or the flourishing city. All guest rooms are outfitted with the world-renowned Westin Heavenly Bed and Heavenly Bath, that help you to relax and refresh. Hotel has 2 restaurants and 1 Lobby Lounge to create the dining environment and special food. The brand’s signature restaurant “Seasonal Tastes” offers buffet of classic Asian delicacies and international flavors, “Five Sen5es”, the Chinese Restaurant present in Cantonese cuisine and traditional local flavors, The Lobby Lounge serves as a vibrant resting place, offering guests “Westin Fresh by The Juicery” to combines natural raw materials and local flavors, prepared by professional means.
"This hotel truly excels in both its facilities and service! The location is excellent, not far from the high-speed train station, and close to dining options and attractions. As soon as we entered the building, a staff member at the ground floor counter proactively asked if we were hotel guests and directed us to the elevators for the lobby. The front desk staff were quick-thinking, clear-headed, and highly professional. Upon noticing a child was checking in, they promptly notified housekeeping to prepare a children's toothbrush and slippers.
When we took the elevator from the 35th-floor lobby to our floor, we encountered a housekeeping staff member in the hallway. They proactively asked if we were guests of a specific room, and upon confirmation, informed us that the children's toothbrush and slippers had already been placed in the room. This speed of service is rarely seen even in today's five-star hotels and was truly impressive. After we checked out, we left two items of clothing in the room that we intended to discard. The hotel called us that same afternoon to inquire if they were forgotten items and if we needed them shipped back. After we confirmed they could be thrown away, a different staff member called the next day for a second confirmation before disposal. Such rigorous attention to detail is commendable.
It could have been a perfect five-star rating, but I'm deducting points for an unpleasant experience during breakfast. The scrambled eggs I ordered were taken by another guest. They could check the restaurant's surveillance footage to see what happened. Leaving aside the unprofessionalism of not remembering which guest ordered what, a basic apology for a work error should be immediate, right? But the staff member at the egg station showed no apology and told me to wait another three minutes. I asked for their name three times, but they completely ignored me. I then reported it to the restaurant manager. After understanding the situation, the manager brought the staff member over to apologize and explained that they were an intern still getting familiar with their duties. This incident, early in the morning, really dampened our vacation mood. I hope they can strengthen relevant training in the future, so one intern doesn't negatively impact the hard-earned good reputation of the entire hotel team."