5-Star Hotels in Bintan

An Unforgettable Stay at The Sanchaya Bintan – A True Paradise! Our recent vacation at The Sanchaya, Bintan was nothing short of fantastic and excellent. From the moment we arrived, we were warmly welcomed and immediately felt the touch of luxury and care that defines this exquisite resort. A special mention must go to the superb team led by Greg Williams, whose attention to detail and commitment to excellence were evident throughout our stay. Under his leadership, everything ran seamlessly, and every guest was treated with exceptional hospitality. We would like to extend our heartfelt thanks to Yani from Guest Relations, who ensured our every need was anticipated and met with grace and professionalism. Her warm demeanor and thoughtful gestures truly made us feel at home. A huge appreciation as well to Joanne from the F&B team, whose impeccable service and cheerful personality enhanced every dining experience. She made each meal a pleasure, going above and beyond to ensure everything was perfect. And of course, our sincere thanks to Chef Budi, whose culinary creations were absolutely divine. Each dish was a masterpiece – a perfect blend of flavors, presentation, and freshness. He made dining at The Sanchaya not just a meal, but a memorable experience. This trip has created remarkable memories that we will cherish for a long time. The Sanchaya is not just a beautiful destination – it’s the people who make it truly special...

Stayed there for 4 days 3 nights for surprise birthday celebration! Gonna start off with the security at the entrance. It was good as they seem to really checked on who or which guest was entering the resort. 👍🏻 The resort was very nice, so spacious , very clean as well! The pool is really well maintain. Bed is super comfy. Have Netflix on TV. Requested for a room deco for surprise birthday , even tho the date of the deco gotten wrong, appreciate the reservation officer came personally to actually apologies. But I have to say the birthday deco is very pretty. I love it The team member and all the staff are very friendly , approachable and helpful. Prompt reply from the team In WhatsApp whenever anything was requested or asked Service was definitely 💯👍🏻 Ordered room service on the first day we arrived for dinner ( as it was late and raining outside ) - The food was actually really tasty. Breakfast was normal,not too bad, have nice beach view to enjoy. Arranged a romantic dinner for birthday , but sadly it’s raining heavily , location have to shift to inside the restaurant instead of by the beach. The setup was ok ok . Staff was so nice to sing a birthday song :) . Food was nice too , no complain Overall happy with my stay, it was a good experience, wish I could stay a little more longer ! Will definitely recommend my friends and family here. Thank you to all team from Pantai Indah :)

Everything was great but please learn to delivery ”no” message to your customer instead of stalling tactic. We requested for early checkin as the ferry disembarked at close to 12pm. The concierge told us it was subjected to availability. They will try to clean up room quickly. We waited close to 3hrs, 15mins before official check in time to get the room. But we noticed neighboring units were empty.. and due to low occupancy, the breakfast was ala-carte instead of buffet.