Featured facilities: Exclusive Beach Area, Bar, Spa
Great
271 reviews
9.0/10
1 night
From PHP 6,010
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9.8/10
Outstanding
GGuest UserWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
Hotel near Lagoi, Bintan 75% of visitors choose this area
Price per night from:PHP 31,330
9.6/10
Amazing
GGuest UserThe hotel exceeded our expectations. It is located away from the hustle and bustle, offering a very serene and peaceful environment. The staff were warm and hospitable, and the food was surprisingly delicious—our favourite was the fun platter. We also enjoyed the BBQ dinner and the complimentary kayaking activity.
One area for improvement would be mosquito control. It may be helpful to increase the frequency of pest control services, as we experienced quite a severe mosquito issue and received more than twenty bites during just one dinner.
Hotel near Trikora Beach, Bintan 25% of visitors choose this area
Price per night from:PHP 4,739
9.3/10
Great
Ppeipei anThe room was great and the sea view was beautiful, with good service all around. Although there was a minor hiccup during check-in (the air conditioning was broken), the maintenance staff tried their best to fix it, and housekeeping called several times to check if the AC was working properly. I was very satisfied with how this was handled.
The only downside is that there's only one restaurant. Personally, I think the restaurant's view is unbeatable, and the food quality is above average. However, the dinner buffet wasn't particularly good; ordering à la carte would have been better.
Also, the cleanliness of the cups in the room needs improvement, and there was quite a bit of dust in the bathtub on the balcony.
Hotel near Lagoi, Bintan 75% of visitors choose this area
Price per night from:PHP 11,303
9.1/10
Great
GGuest UserWe have found this beautiful place on our 2 days dad/son bicycle tour through Western Bintan. We loved the ample, farm type camp that is in between the hills and savannahs with the reddish coloured earth and evergreen palm trees of Bintan. The reception area is already oozing openness and friendliness, and you check in a very pleasant and welcoming world. The owner has established this is as a sustainable youth training and learning center, at the same time offering splendid and well-integrated guest activities for families, kids, and groups. We stayed in one of the clamping houses adjacent to one of the small and relaxing lakes, and my 5y son loved every inch of it. The A/C motor works in the background, the bathroom is bigger than in any of the Lagoi resorts we have been so far. The food is very deliciously mildly spicy, the coffee machine is Italian, the breakfast offers a choice of two menues which makes it easy not to choose wrong. The best part is the always friendly and supporting staff. Yanu was very supportive when engineering a kite and helped us making it fly (even outside his shift). The creative center is definitely worth a visit. As natural bicyclists, we loved the empty and small paved roads around the Camp, so we even had a wonderful time biking down to the Blue Lagoon (1hour). From the Ferry Station TM it is a 2h bicycle trip with a few stops in the road (try to avoid the heat). The Bintan Ferry takes bikes for transport, so do 6-seater cabbies in Singapore. I can strongly recommend this place for any escape plans from the big city and for all nature fans.
GGoh Zhe LiangWonderful place for family with kids. The front desk will send whatsapp of their activity brochures, both paying and complimentary activities where you can make reservations. Guests have 20% discount as the treasure Bay is also open to outside. You can also call the buggy to pick up from your tent and you can approach the concierge to arrange for activities outside the resort, like booking taxi to shopping mall or the mangrove restaurant which the food was wonderful! You can also book for a private bbq session at your tent from the resort restaurant but best to book a day before.
Hotel near Lagoi, Bintan 75% of visitors choose this area
Price per night from:PHP 6,319
9.0/10
Great
GGargoyleumBeautiful glamping site. Service was top notch - you can WhatsApp for room service, water etc and the staff was always responsive and professional.
The only small minus was that you can totally hear your neighbours even if they’re not particularly loud. Light sleepers won’t like it. But I think it was fair because it’s a ‘camp’site after all.
No TV haha which I guess is good for truly getting away. Facilities like the huge lagoon were beautiful and not too crowded.
Hotel near Lagoi, Bintan 75% of visitors choose this area
Price per night from:PHP 6,664
8.9/10
Very Good
AAlwyn YongWe wanted to have a more private and laidback stay over Christmas, and Pantai Indah Lagoi delivered this!
After immigration, we were brought to a waiting area for a private car transfer to the villa. Check in was smooth and the housekeeper did a detailed explanation of our room amenities for us. They have a dedicated WhatsApp line for any requests such as housekeeping or buggy.
Everything was clean inside and thankfully we did not have any bugs this time, which made it even more pleasant.
The private pool was also pleasant and clean for a cooling swim, and we thoroughly enjoyed the peaceful vibe of the villa.
Thankful for the great service and definitely worth visiting in a group next time!
Hotel near Lagoi, Bintan 75% of visitors choose this area
Price per night from:PHP 9,333
8.9/10
Very Good
RRAAAYlovely place to getaway and just unwind in your own private space! complimentary pick-up/drop-off from BBT ferry terminal is provided so do drop them a whatsapp message to have it arranged.
place is walking distance to Plaza Lagoi which has some food spots, a gelato place, mini mart, and a nice li’l souvenir spot called Cinderamata. picked up a few things there. there’s also an atm (BNI) to withdraw cash without incurring atm fee. also walking distance to the beach.
breakfast is also provided daily. bear in mind that if you have rowdy inconsiderate neighbours who makes noise throughout the night, it spoils the experience cause you can’t sleep. encountering insects/wildlife is expected but nothing to be majorly afraid of.
overall enjoyed my time there and would return again.
Hotel near Lagoi, Bintan 75% of visitors choose this area
Price per night from:PHP 5,166
8.9/10
Very Good
Ddwq1027I stayed at the Banyan Tree for two nights and it was truly comfortable and delightful. The entire service team was incredibly warm and polite, especially the lovely lady at the front desk who spoke Chinese; she was so gentle and attentive. The Rainforest Seaview Villa truly amazed me. I saw monkeys and creepers, among other wild animals, within the resort grounds, making it feel very close to nature. From the room, you can call the front desk to arrange a buggy service to the restaurant, beach, or for a massage. The breakfast was rich and varied, with both Chinese and Western options available. The private beach boasts white sands and crystal-clear turquoise waters. The food at the stunning Cove cliffside restaurant was genuinely delicious. All of the hotel's facilities are comprehensive and well-maintained, feeling as good as new. Highly recommended!
Hotel near Lagoi, Bintan 75% of visitors choose this area
Price per night from:PHP 21,080
8.2/10
Very Good
GGuest UserThe room was perfect, and the service was exceptionally good, with complimentary snacks, disposable shower caps, toothbrushes and toothpaste, slippers, and combs, as well as shower gel and shampoo. Although there was an unexpected issue, the staff actively resolved it. It’s a very nice hotel. The breakfast was also delicious. I recommend everyone bring some stomach medicine when they visit; even though I was very careful, I still got an upset stomach. I suggest opting for the hotel's airport transfer service, it’s great value for money.