Featured facilities: Fitness Room, Massage Room, Spa
Great
276 reviews
9.1/10
1 night
From SGD 189
Check Availability
See All Hotels with Gym in Bintan
Top rated hotels in Bintan
See all
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.8/10
Outstanding
GGuest UserWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
Hotel near Lagoi, Bintan 100% of visitors choose this area
Price per night from:SGD 523
9.0/10
Great
GGuest UserThe hotel was overall very pleasant and we enjoyed our stay. The beaches were beautiful and it was incredibly refreshing to be there, especially coming from Singapore. The weather during our stay was amazing, which made the experience even better.
One area that could be improved is the food selection. At times it felt quite limited, and on a few evenings the hotel seemed unprepared for the number of guests, with some food items running out. That said, the waffles were absolutely fantastic,especially with the tiramisu sauce, which was a real highlight.
The AV quad bikes were unfortunately quite problematic and could use better maintenance or management.
Overall, despite a few operational hiccups, the hotel itself was lovely and we had a pleasant stay. 🌴
Hotel near Lagoi, Bintan 100% of visitors choose this area
Price per night from:SGD 134
8.9/10
Very Good
KKiyohime-samaThe hotel is part of a bigger resort property. The hotel location is good and the staff service attitude is great. However, the quality of the foods served in the restaurants are not good. The goods sold in the Happy Marts inside the resort property are extremely overpriced which are 3 to 4 times more expensive than in Singapore. Further, the gym in the Recreation Centre has a very strong mouldy smell. The quality of the SPA is not good. The technique of the masseurs should be improved. Also, the air-conditioner in the massage room is broken. Not worth to have any SPA treatment there.
Hotel near Lagoi, Bintan 100% of visitors choose this area
Price per night from:SGD 116
8.7/10
Very Good
GGuest UserEverything was great but please learn to delivery ”no” message to your customer instead of stalling tactic.
We requested for early checkin as the ferry disembarked at close to 12pm. The concierge told us it was subjected to availability. They will try to clean up room quickly. We waited close to 3hrs, 15mins before official check in time to get the room.
But we noticed neighboring units were empty.. and due to low occupancy, the breakfast was ala-carte instead of buffet.
Hotel near Lagoi, Bintan 100% of visitors choose this area
Price per night from:SGD 482
8.6/10
Very Good
GGuest UserThis is my second time staying in Aston. The service is impeccable and the staff are the most friendliest and helpful people. The rooms are kept clean daily with fresh towels always available. The restaurant is cosy with really good variety of both western and delicious Indonesian traditional food.
The hotel’s location is just a stone’s throw away from lots of eateries and restaurants, museums and tourist spots.
The swimming pool has a children’s pool and mini water park. Great for families with young children.
The adult pool is always clean and big enough for a good workout.
I highly recommend this hotel and will definitely come again.
GGuest UserNear the beach and have multiple things to do including volleyball cycling kayaking. The room my family stayed in looked to be one of the older rooms. It is decently clean enough.
Service wise was good as the staff strived to assist my family for our requests.
Snacks provided in room are free which is nice.
Kakung at sun moon restaurant was great
DdreamerinsummerBiru is the villa area of Nawan Garden. The environment is very good. The waiter sent us to the door of the room with great enthusiasm. The single bed in the bedroom is a bit small and can only sleep one adult. If there are many people, you can put the two single beds together. The bathroom is a bit simplistic, if you need a comb toothbrush you can call. The overall feeling in Bintan is that people are very good. Even if the communication is not too smooth, they will not bother to explain. My request is to know one or two keywords. The only regret is that I saw a mini zoo in Nawan, I wanted to take the children to the waiter and told me that I was gone.
Hotel near Lagoi, Bintan 100% of visitors choose this area
Price per night from:SGD 306
8.0/10
Very Good
MMary_am MohdIt rained at night and the walls are wet in the inside. Beddings sheets time for new ones. White beddings are not looking bright white. Overall still ok with the good price. Bfast menu been the same for many years. 😊 still happy with the stay
JJeslyn WoonThe pod at Anmon looked nicer, but it was on the pricier side. The villa we stayed in wasn’t bad, but definitely worn down—some spots weren’t painted well, the toilet sink clogged, and there was this weird smell in the room. The service was great and location is alright since you pretty much need to travel around with a car anyways
GGuest UserI lost my bag that day. Thanks to the two hotel staff for helping me guard my bag. There is a lot of cash in my passport bank card. It takes up to three hours. If I lose my bag, I can't even go back to China. Thanks to the two employees who are not ignorant of the money. This is my luckiest trip 👍👍👍
that day i lost my bag.thank you very much to the two hotel staff for taking care of my bag.inside the bag are passports,bank cards,and a lot of cash.they took care of it for three hours. if my bag is missing,i can't even return to china.thanks to these two honest employees.this is the most lucky trip i have ever experienced.