Andaz Tokyo Toranomon Hills- A Concept by Hyatt Reviews
Andaz Tokyo Toranomon Hills- A Concept by Hyatt
〒105-0001 Tokyo, Minato City, Toranomon, 1 Chome−23−4 Hills Mori Tower 51F, Minato Ward, Tokyo, 105-0001, JapanView Hotel Details
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Andaz Tokyo Toranomon Hills- A Concept by Hyatt Guest Reviews
4.5/5
Great
71 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.3
Cleanliness4.5
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All reviews(71)
Positive reviews(68)
Reviews with photos/video(31)
Awesome stay(28)
Great service(15)
Great location(13)
Loved the view(10)
Tasty food(6)
Classy environment(5)
Convenient location(4)
Negative reviews(3)
Guest User
King Room
Stayed in Jan 2023
Family
3 review
5.0/5
Outstanding
Posted on Feb 6, 2023
First post-Covid trip to Tokyo. Andaz Toranomon is same as before which gave us like a warm welcome back to home. Staff is professional, attentive and nice. Location is even better with improved metro network and new stations.
Guest User
Twin Room with Bay View
Stayed in Aug 2024
Family
4 review
4.7/5
Amazing
Posted on Aug 7, 2024
The room is relatively large among high-end hotels in Tokyo. The Tokyo Tower and the scenery are unobstructed outside the window. The hotel service is very warm and thoughtful, the environment is beautiful, the breakfast is rich and varied, the facilities are very new, except for the price, everything else is quite satisfactory. Worth recommending.
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Zoe282
Twin Room
Stayed in Aug 2024
Family
34 review
4.1/5
Very Good
Posted on Aug 6, 2024
Facilities: No complaints, very good
Hygiene: Very clean, good
Environment: Very good, the subway station is quite close, the breakfast is average, more than 300 per person, not many choices, no cherries, but a lot of cantaloupe
Service: Not bad, but I sent an email before to ask them to help book some restaurants, but I didn't receive a reply when I checked in. I asked the front desk, and they said they had a reply, which was quite speechless
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Anonymous User
King Room with Tower View
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 27, 2024
Nice scenery, good environment, comfortable stay, snacks, delicious food in the lobby all day long
It's just that it's a long way to walk to the subway station downstairs, but it's indoors
The entrance is hard to find
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zhang0530
King Room with Tower View
Stayed in Jul 2024
Family
11 review
5.0/5
Outstanding
Posted on Jul 30, 2024
The experience was very good. Check-in was done sitting down, drinks were available 24 hours a day in the lobby, happy hour was from 5 to 8 pm every night, and the breakfast was very rich. I stayed for five nights and could order a different breakfast every day. The self-service fruit was also very delicious.
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Guest User
King Room
Stayed in Jun 2024
Travel with friends
23 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Everything is good. The restaurant view is worth going to. The basic room is OK, but the view is not so good. For the price, it is good. If you can redeem Hyatt points, it will be more cost-effective. There are also many restaurants nearby.
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adrianpapa
King Room with Tower View
Stayed in Jun 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on Jun 12, 2024
This is a hotel you absolutely cannot miss when you come to Tokyo, especially its tower view room. Although I have seen many photos taken by others on the website, when you open the door of the hotel and lie on the bed and see the Tokyo Tower in your central field of vision, there will be too many emotions in your heart. It is the Tokyo Tower in the TV series Tokyo Love Story and the Tokyo Tower in countless Japanese documentary promotional films. I only slept for 3 hours in the 24 hours in the hotel. The rest of the time I was watching the blue hour, dusk, night and early morning. It’s really worth staying here!
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Anonymous User
King Room with Tower View
Stayed in May 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The view is really amazing, facing the tower view, the service is also very good, the front desk enthusiastically provided a wheelchair, which greatly facilitated our travel
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momom
Deluxe King Room with Tower View
Stayed in Apr 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Needless to say, it was the best accommodation. The Tokyo Tower view was good, the room condition was good, and the bar was great. The location was also good, making it good for consecutive nights.
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Lemengdengdejiajia
King Room with Tower View
Stayed in Mar 2024
Family
4 review
4.7/5
Amazing
Posted on May 6, 2024
The location of this hotel is really great! In Shinbashi, it's really great! It's very convenient for eating and shopping, and it's very quiet, not noisy or noisy! It's very suitable for parents and children. The design of the hotel is very modern and stylish. Although the room is not big, it is very clean. I booked the Tower 🗼 room, and you can see the Tokyo Tower in the room, which is still very beautiful. You can order breakfast and there are some buffets, which taste very good.
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6/7
Guest User
King Room with Tower View
Stayed in Aug 2024
Couples
16 review
3.0/5
Posted on Aug 15, 2024
2 points for the customer service and hygiene. Not only did they not clean the room after they went out, but they didn't change the water or add toiletries after staying for two days.
I'm speechless.
The service and hygiene of a 6,000-yuan hotel in China would definitely not be like this.
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Guest User
King Room with Tower View
Stayed in Aug 2024
Business travelers
16 review
2.7/5
Posted on Aug 15, 2024
Everything else is ok, room service is average ~ I don't know if it's because they are busy, I left in the morning and asked them to clean, and when I came back at 9pm it was still the same
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Yinyin
Deluxe King Room with Tower View
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 18, 2024
One of the best hotels I've ever stayed in. Needless to say, the service is at a level not found elsewhere. I can appreciate the seriousness and initiative of every employee. Although the breakfast is not as rich as the resort hotel, it is still very good and consists of buffet and ordering. You can see a beautiful city view from the breakfast room.
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6/8
Guest User
King Room with Tower View
Stayed in Mar 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 30, 2024
The service is very good and you can see Tokyo Tower
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Anonymous User
Twin Room
Stayed in Jun 2024
Travel with friends
7 review
4.0/5
Very Good
Posted on Jun 22, 2024
The hotel is newly opened and the facilities are well decorated, but the check-in process at the front desk is very slow, and the attitude is average or even a bit bad. After checking in, I waited for an hour and a half for my luggage to be delivered, which is a complete waste of time.