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9.3/10
Great
AAnonymous UserThe hotel is in a great location accessible by tram. As a Gold Elite member, I also received a complimentary upgrade from the base room to a junior suite as well as other welcome gifts. Breakfast was served à la carte, and the amenities were great.
One small critique is that reception and guest services were often too busy to answer calls, requiring us to go down to the lobby for assistance. But overall, we had a very delightful and comfortable stay.
Hotel near Vienna City Centre, Vienna 83.6% of visitors choose this area
Price per night from:€515
9.3/10
Great
LLINGBINGThe service is super good, our room minibar is free, coffee free drinking water can also let aunt take a few bottles. If you have any questions, you can find the front desk. When you come back, you can also book a taxi for us. The speed is very fast and the breakfast is rich. The location is not very central, slightly northerly, going to the inner city for one or two kilometers, there are too few people nearby, and the street is empty.
Hotel near Vienna City Centre, Vienna 83.6% of visitors choose this area
Price per night from:€445
9.2/10
Great
CCiqingdaAbsolutely surpassing the five-star luxury hotel, the price is excellent. The check-in experience was very good, sitting and handling, with a glass of sparkling wine. All staff are very warm and professional, the concierge service is practical, and the city and surrounding areas are detailed. It is impressive to have modern elevators and the old elevators that have been retained to date. The rooms are decorated in a modern luxury, the lighting control system is practical, and the toilet has a very dark switch for night use. There is a flat panel at the bedside to control lights, air conditioning, TV, order meals or request any supplies. The bed and pillows (with a long pillow menu) were the most comfortable hotel I have ever stayed in, none of them. Room cleaning and turndown service was meticulous. The bathroom water pressure was very comfortable. A la carte breakfast was reasonably priced and the menu was rich and delicious. I also encountered problems such as Wi-Fi not being able to log in, door locks not being locked, so I can't say that there is no flaw. But the speed of solving the problem still makes me willing to believe that this is a rare phenomenon of bad luck. In addition, the biggest problem is the layout of the room, especially the bathroom area is too small, resulting in the floor mat to be laid, the door cannot be opened and closed, because the door gap will be stuck in the floor mat, which is too stupid for this grade of hotel. Because I booked the best room in a non-suite, it is possible that the bathroom with a suite will be larger to avoid this problem. Overall, if you like the decoration style here, I would still like to think that this is the first choice for Vienna accommodation.
Hotel near Vienna City Centre, Vienna 83.6% of visitors choose this area
Price per night from:€490
8.9/10
Very Good
GGuest UserThe room was renovated 10 years ago and it's time to update the facilities. However, the hotel front desk still attaches great importance to the guests' check-in experience. When I checked in, the room next door was still making loud noises at 12 o'clock one night, so I called the front desk directly to complain. Within half an hour, The room next door was silent. Later, the front desk took the initiative to ask if this matter had affected the check-in experience. They could only say that it was not true. It was just that their front desk had zero tolerance for excessive things and took the initiative to stop practical actions to solve the problem.
Hotel near Vienna City Centre, Vienna 83.6% of visitors choose this area
Price per night from:€626
8.5/10
Very Good
GGuest User5star for the staff for the luggage!!!!!! But not for the people in the front desk. Because it delay and even didn’t finish the check in (black hair girl) and past to the other person 😅 酒店整體挺好的特別是拿行李的那些人!!!!!!真的超好!就是前台入住遲了半小時 還說房間整理好了會通知我結果沒有通知我就換班了 除了黑色頭髮馬尾的女孩其他人都很好 順帶一提第一次見一個酒店拿餐具到房間需要收取5€🥹