Pullman Hotels in Bali

I was really looking forward to celebrating my birthday at Pullman Bali Legian Beach, but unfortunately, my experience was very disappointing. When I first entered the room, I was unhappy with the location. Although the Housekeeping team had prepared a beautiful birthday decoration, I had expected a room with a private balcony and better privacy. Instead, my room was directly along the pathway used by guests going to the rooftop pool, so there was very little privacy. The reception team kindly offered to change my room to the highest floor, which I appreciated. However, the birthday decoration was not transferred to the new room, which was another disappointment. The biggest disappointment was the birthday cake arrangement. I had specifically informed the Duty Manager that I wanted the cake to be delivered at 8:00 PM because I wanted to record a video and capture the moment. Unfortunately, the cake was delivered at around 5:00 PM, despite my request. This completely ruined the special moment I had planned. I also spent a significant amount of my holiday time dealing with the room change and these arrangements. I came to Bali for a relaxing birthday trip, but instead, I felt stressed and disappointed. For a 5-star hotel, I honestly expected better communication, coordination and attention to detail. Unfortunately, I did not feel that I received a 5-star experience during my stay. I have experienced better service at some 3-star hotels. However, I would like to give special appreciation to Keren from Reception for being friendly and helpful. I also sincerely appreciate the Housekeeping team for preparing the beautiful birthday decoration in my original room. Their effort was lovely and I truly appreciated it. Overall, this was supposed to be a memorable birthday stay, but unfortunately, the experience did not meet my expectations and took away much of the joy from my birthday trip.