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9.2/10
Great
RricksterI needed to stay here for a business trip. The good points are the consistently high quality of the St. Regis rooms, the abundant breakfast, and I loved the swimming pool.
The downside is the location. The new capital city is so new; the nearest shopping mall is a 30-minute drive away, and because it's so new, even ride-hailing services are hard to find. The hotel only has two restaurants.
11392341****Connected to Terminal 3 by a sky bridge, you can walk directly from the terminal across the parking lot to the hotel without ever going outside. The room was spacious and soundproof (could barely hear any planes taking off or landing), the bedding was clean, and breakfast was plentiful and delicious. My only regret is that my stay was too short; my flight was delayed the night before and I didn't arrive until almost midnight, then I left right after breakfast the next morning.
VVon30Stayed for 4 nights. Upon check-in I asked the man at the reception if anything else was needed as normally a deposit would be taken. Was told that everything was fine. On the 2nd night we decided to have dinner at the restaurant at the lobby. Food was not prepared as I requested as I ordered steak. The waiter insisted that I sliced through the middle to check it as I ordered medium rare. He agreed that it was overcooked. Took it back and said that they would prepare another order. However, 5minutes later he sent the same steak back to me and mentioned that they checked under proper lighting and it was cooked properly. It was very obvious that it was definitely overcooked and dry. I just accepted it and couldn’t be bothered. Mind you the fries that came with the steak was over fried and hard as rock. I didn’t even eat another piece after trying it. Halfway through chewing on the hard and dry steak. The waiter decided to come back again and ask if everything was fine and if I didn’t like it they could cook me another piece. This was just frustrating and I didn’t want to wait anymore as it was late and I was tired from a full day tour. Finally finished my dinner and asked for the bill. I signed it to the room. The waiter comes back and tells me that I didn’t put a deposit in the room so I had to pay. Mind you I brought no cards or cash since I expected that I could bill to the room. One of us ended up going back to the room to take money to pay for the meal which was embarrassing and unacceptable for our standards. We were staying for 4 nights. On our last night of stay, we came back to the hotel and we were locked out of the room. Had to go back to reception and found out that the person who checked us in didn’t put the correct number of nights. This was truly a disgrace on Waldorf and the receptionist. Obviously your staff at the check in need more training. I have stayed in many international hotels around the world and never face such lowly trained staff at reception that make such mistakes which spoils the image of the hotel.
However, I have to give a huge shoutout to a few people that made my days great. Menna and Apeeo from breakfast were wonderful. Impeccable service from them. However, male staffs showed poor knowledge and were quite lazy as they were more interested in chatting that serving customers. Bellman Sherif was wonderful helping us check out with our luggages and even waited with us for our transport.
3320255****This hotel is very close to Cairo International Airport and has a great atmosphere, even with peacocks roaming the grounds. I chose a ground-floor room with a courtyard, which was right across from the pool. There are also various restaurants offering different cuisines nearby.
GGuest UserI caught the early flight to the airport. I had a few simple breakfasts and went to the lobby. After waiting for the arrival of the shuttle bus, I found that I accidentally left the passport bag and there was cash in the restaurant bag. After a while, the staff helped me deliver it very much. But later, when I got off the plane and exchanged money, I found that the cash inside must have lost the cash banknote of 250💶. The whole passport bag in Egypt was with me all the way. I lost almost ten minutes at this moment, and then unfortunately I had to end my trip to Egypt. I have left a message to the hotel to adjust the monitoring, but I don't know if there is any feedback and whether it can be found. At present, people have been to Tunisia to play, and the cash euros for the hotel are not enough!
赶早班机去机场,简单吃了几口早餐去大厅等接送大巴到时后,发现不小心遗落护照包在餐厅包里有现金,不一会儿有工作人员帮忙送了过来很感谢,但是后来下飞机换钱的时候却发现里面的现金定丢失了现金纸币250💶。整个护照包埃及全程都在身边,就这一会儿丢了差不多十分钟,然后很遗憾得结束了埃及之旅。 已经给酒店留言调监控但是不知道有没有反馈,能不能找回来。目前人到突尼斯 玩了,付酒店的现金欧元都不够了,晕😵💫!
GGuest UserA very pleasant experience, perfect in every way.
Special praise to the reception manager Abdel Fatah Mohamed for answering the phone even though he was on leave and leading an excellent team to find my lost coat quickly. Thank you very much 🙏👍👍
Highly recommended to stay and enjoy your holiday.
GGuest UserThe hotel staff was incredibly friendly, and the view from the window was exceptionally beautiful. Due to my busy business schedule, I couldn't experience all the facilities, but overall, the hotel was excellent.
FFeiyuzhilvHow to say? This hotel is expensive, the lobby is nice, the rooms are big, but the quality is terrible. The room decoration is not good, it doesn't match the price, maybe there are not enough hotels in New Cairo
GGuest UserThe hotel needs to up their game, I was allocated a room at check in which had already been occupied by another guest, you could imagine the surprise of myself and the guest when I tried to open the room at midnight. The reception gave me an upgrade, but the room wasn’t very clean it had stains in a lot of places, packaging of the tooth brush look like they date from the times of the Pharaoh.
GGuest UserThe staff of this hotel was not good, At about 8 PM in the evening, the hotel front desk staff called the room and said that the hotel we booked only allows one person to stay. If two people stay, they need to add an additional fee of 70 US dollars. Very unlogic, so I leave my friend and I booked another hotel.but the facilities and environment is good .only their service is bad