Best Hakone Spa Hotels

We were greeted by hotel staff upon arrival. We were not given the option to select dinner time, which was set at 8pm which was late when compared with counterparts. We were only given the option to change to 5pm on the subsequent night, which was not convenient for us. The arrangement for who gets to be seated with the forest view or not is unknown and strange. On the first night we were seated at a room without a view, which was stuffy and adjacent tables full of uncleared dishes which give rise to an unpleasant odour. The other customers sitting in the room was served food all at once encompassing shabu shabu, while sashimi bowl was offered as a buffet. We were offered a forest view on the second night. Food was served according to courses, which was average and sashimi offered was similar to what was offered in the buffet though in large pieces. Breakfast was better with Japanese and western foods available. Rooms and onsens were nice. Recommend only choose the room only option as food was really not up to standard when compared to other Japanese counterparts.

At the reception, when I was waiting, a dark female staff member said, ”If you don't wear a mask, you can't enter the building, so please buy it.” I was warned only that there were other male customers with real faces. There is no one other than the staff who pays attention to the real face, and the hot springs, dressing rooms, and the building are full of real faces. I understand that it is easy to be careful because I am a young woman, but I would like you to respond without discrimination. The mask is not sold one piece, but only 500 yen as a set. The restaurant tastes like a food court. The taste is not suitable for health-oriented people because it has plenty of additives and a small amount of vegetables. It was 16000 yen for bathing fee and restaurant for 4 adults and 2 infants. It's a super public bath atmosphere, so it's a little too expensive. It was a pity that there was a smoking corner on both the left and right sides of the entrance and exit, and I couldn't avoid the smell of cigarettes. There are many group guests who smoke, so it may be suitable for banquets. When I checked the receipt, there was no mask price. At least it is a salvation.

Not the easiest place to find, nestle between the river and the mountain we had the most amazing experience. Friendly staff that speaks English with the most amazing breakfast and dinner. Not the cheapest hotel but you are paying for the experience and I would definitely recommend you try this hotel out. Our room had its own private hot spring and we were more then impressed with the level of detail and service that the owner(s) put into running of this inn / hotel.

This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!

The soundproofing effect of this hotel is very good and the room was very quiet, which allowed me to have a good rest. The service attitude of the hotel staff was very good, warm and thoughtful, and made me feel very welcome. The location of the hotel is also very good, with convenient transportation and many attractions and restaurants nearby. All in all, I like this hotel very much and highly recommend it!

Pleasantly surprised by the large room we got, with an enclosed balcony overlooking the lush green valley. Spacious bathroom. Clean room. Excellent onsite onsen - enjoyed the experience. Lovely dining areas and sushi restaurant. Free pickup from Odawara Shinkansen station (45 min ride to hotel). Hotel offers free dropoff and pickup to local train station so you can comfortably take the cable car to Lake Ashi. Highly recommend the cable car, boat across Lake Ashi and Hakone's open air museum.

This hotel is a bit hard to reach by public transport. There is a bus that stops closeby, but there is also a train, however, after that you have to walk for 20 minutes and the road can be quite steep in some parts. In the vicinity, there are some convenience stores and restaurants. The town of Hakone is beautiful and located close to mount Fuji. We had a lovely ryokan-style suite with twin beds. Everything was very clean and comfortable, including the pillows. Breakfast is buffet-style and offers both European and Asian food. There are both a public onsen and a private one. Staff is very friendly and speaks English very well.

First time in Hakone but not in Japan. Perfect choice! We were a family with a toddler, and the ryokan will be not a proper place for a child to be or enjoy the traditional setting. Green Plaza was a nice cross between ryokan ( we got a tatami room) but had the convince of buffets for breakfast and dinner. We enjoyed it all. Great choices for food, Eastern and Western. Local salmon was to die for, but pasta and pizza were solid as well. The room was big enough and we had a pleasure of viewing Fuji-san from out window. There is a store inside the hotel and you can get supplies and water/ beer for reasonable price. Not far from a ropeway station Ubako but we rented a car and it was a great idea to save time if you want sightseeing. Onsens were awesome and open late. Everything was clean! Overall, highly recommend, especially if you are not ready to commit to a traditional ryokan and picky with food or have kids. Would love to come back and explore the area more

Style. Taisho era traditional onsen Setting. Hakone Suishoen is a cultural property that belonged to the Mitsui family, built 1925 Explore. Hakone. Was here late October, Hakone is a beautiful area and it is almost autumn foliage season Rooms. 23 rooms on the property surrounded by old maple trees and bamboos. Two beds in room Hananome. Sisley amenities. Large shower area that steps out into the outdoor onsen which faces the trees, found it to be truly restorative as I felt a bit beaten down when I arrived. Complimentary mini bar (except for the champagne and Macallan). Dark wood furnishings in my room looked dated and room had very little windows and natural light @ the hotel. great service throughout my stay, although strange to be served welcome tea in a paper cup. Didn’t try the public onsen. High quality souvenirs in the restaurant and lobby shop. Meals in the gorgeous historic Mitsui property Food and drinks Excellent traditional kaiseki dinner and breakfast in a private room in the historic Mitsui residence (aka restaurant Momiji). Built 1925 but still comfortable (ie floor heating) I was in Japan for three nights and while this was not a Michelin restaurant ( tried a few during this trip ), dinner here was my favorite and my comfort food. I kept on thinking about how food is functional medicine and this place hit the spot Prices. Moderate $662 as included a delicious dinner and breakfast Rating. 4/5 ( everything was perfect except for the welcome drink in a paper cup and my room’s decor/lighting )

A special thank you for this Hotel. We originally booked two nights accommodations from September 1 to 3, and later we did booking another extra day for 31 of August. Because of the Typhoon We have to request cancellation for August if 31 first on 30th August, Hotel accepted our request, and than we still can't make it happen for the First of September due to the same reason and issue another requ youest of cancellation or modification through our travel agent, Nicely this hotel accepted our request again, as a result of agreed by hotel We checked in on September 2