GGuest UserWe booked the one-night, two-meal package. For dinner, we chose the Japanese kaiseki, but it was quite ordinary; I almost fell asleep eating it for an hour. The only thing truly delicious was the sashimi. However, the French breakfast the next morning was highly recommended, especially the croissants – they were excellent. The restaurant also offers a kids' menu, which our 2-year-old loved.
The hotel's souvenir shop is great, perfect for gifts, and they even provide extra hotel bags. When we checked in, they might have seen our baby and gave us the best room type on the third floor, which was really nice.
The hotel's shuttle service was superb. We wanted to buy milk for the baby, but the hotel couldn't provide it. The nearest convenience store was in Hakone-motohakone. The hotel proactively offered to have a driver take us there to buy it in the evening, which was incredibly thoughtful and customer-friendly.
Their spa has won awards, but I found out too late. When I tried to book, I wasn't successful. The person who answered the phone for spa bookings couldn't speak English and told me to go up directly to book. However, when I got there, there was no one, and the door was closed. I hope the hotel can improve this aspect.
Regarding the shuttle bus back to Hakone-Yumoto, I read reviews saying you need to book a day in advance, but that's not true; you can book on the same day.
Many people say the transportation here is inconvenient, but I actually found it perfectly fine because of the business shuttle service. On the first afternoon, I recommend taking the pirate ship down to the hotel. Then, on the second morning, take the shuttle to Hakone-motohakone, where the Narukawa Art Museum is directly opposite. Going early means you completely avoid the crowds.
I will definitely stay here again next time to properly experience the hotel's afternoon tea and spa. I also heard the garden is beautiful but didn't have time to fully explore it this time, so I'll save that for my next visit.
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