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9.4/10
Amazing
GGuest UserFor a hotel priced at 11,000 yen per night, I expected the facilities to be fine. However, the water suddenly stopped while I was washing up in the evening. I called the front desk, and they told me it was due to strong winds and they didn't know when it would be fixed. Although it was restored after about an hour or two, the toilet suddenly started gushing water after the water came back on. The staff's problem-solving skills and attitude were terrible, while Ctrip customer service was surprisingly helpful. Breakfast was a fixed Japanese style, and I really couldn't stand the fish, sashimi, and pickles all morning. I asked a waiter if I could have a piece or two of bread at the next table to fill my stomach, seeing that they were eating bread. They replied that Day 1 was Japanese style, and only Day 2 was Western style with bread. If I wanted some, I would have to pay 600 yen for three slices of bread... The service staff's logic was unbelievable. Nobody gave me a choice when I checked in! I checked in at 5 am, and the only breakfast option was at 9:30 am. I should have known better than to wait for this awful breakfast.
Hotel near Gora/Sengokuhara, Hakone 9.5% of visitors choose this area
Price per night from:0
9.4/10
Amazing
TTim NazarovWe were looking for onsen with private bath on the balcony and probably hit the sweet spot.
Unfortunately we had only 1 night stay, but it was fantastic.
Onsen is located at the top station Gora, where you can get from Odawara. That’s around 2 hours from Tokyo all together, around 3 hours from Kyoto. Last 2 sections of the way are going through a picturesque steep railway. Views are great! Be sure to rush to the front or back seats (doesn’t matter which) to secure a spot for nice photographs.
Private bath is fantastic, rooms are clean and spacious with a touch of ryokan style (tatami etc). That’s a perfect place to sit and relax doesn’t matter it’s sunshine or pooring rain outside.
The food was fantastic (according to my wife), however the options are limited if you’re not eating fish or sea products due to allergy or other reasons.
For Karaku team - I would suggest adding a signature wagyu set for those who would like something else. Selection of wine and alcohol drinks is superb. Free snacks and coffee are available till 8 p.m. as well with a view terrace. For those who like some regular conbini stuff - Lawson is around 10 mins walk with Miyazaki style trains passing by👌🏻
All in all, we wish we had stayed at least 2 nights as there are lots of activities around.
Thanks to Karaku staff for a warm welcome and tailored experience!
Hotel near Gora/Sengokuhara, Hakone 9.5% of visitors choose this area
Price per night from:0
9.4/10
Amazing
GGuest UserThis hotel is nestled right on Lake Ashi, and after checking in, we took a stroll through the hotel gardens and were greeted by another magnificent view of Mount Fuji. The scenery is absolutely stunning. The hot springs were also incredibly relaxing. The breakfast buffet was plentiful and delicious. It was very convenient to pre-book the hotel's shuttle bus.
Hotel near Lake Ashi, Hakone 24.3% of visitors choose this area
Price per night from:0
9.3/10
Great
ZZhimayangI stumbled upon Odakyu Hotel de Yama through a Hakone travel guide on Xiaohongshu. After planning my Hakone itinerary, I decided to book a two-day, one-night stay with breakfast and dinner. The hotel itself is a resort destination.
My stay coincided with the Emperor's birthday three-day weekend in Japan. By evening, I noticed all the room keys were out (picture 6), indicating a high occupancy rate. I barely encountered any fellow Chinese travelers, just one ********* couple; most other guests were Japanese on vacation or Caucasians.
Most of the hotel staff's English was quite basic. I'd recommend using a translator if you're not fluent in Japanese. For instance, the staff member asked me about 'dinnertime' five times before I understood what they were saying. (⦁֊⦁꧞)
The two meals included in the package require you to reserve your dinner times. One evening, I had a reservation for 7:45 PM, but I still had to wait. I was a bit annoyed, wondering why I had to wait when I had a reservation. I ended up waiting an extra 10 minutes, which is why I can't give a full five-star rating.
Everything else was excellent. There's an ice machine and a washing machine on the first floor. The onsen (hot spring) layout was also very well-designed. While it's not sourced directly from Owakudani, it uses water from Lake Ashi, leaving your skin feeling smooth after a soak. The open-air bath even has a cherry tree—I can only imagine how beautiful Hakone would be during cherry blossom season!
Oh, one more thing to complain about: there's no hairdryer in the room. As someone with bangs, this was inconvenient. Every morning after putting on makeup, I had to go to the large public bath to dry my bangs. The hairdryers there are Refa Pro, which are a bit heavy. The toiletries in the public bath are DHC, but the ones in the bedroom are from the French sea salt series, which are also very good.
Other than that, there's really nothing else to complain about. (⌯'ㅅ'⌯) Honestly, I would definitely consider staying here again on my next trip to Hakone.
There's a shuttle bus to Moto-Hakone Port Bus Stop 6 every 20 minutes. There's also an Odakyu bus that departs from the hotel entrance at 12:00 PM, heading to Shinjuku. Hotel de Yama is the first stop, but it takes at least 3 hours to get to Shinjuku after making all the rounds.
Hotel near Lake Ashi, Hakone 24.3% of visitors choose this area
Price per night from:0
9.3/10
Great
Sstarriiesinteresting balinese onsen ryokan. service was great, i couldn’t take raw food and my husband is allergic to prawns and they took notice for it and didn’t serve them during our half board meals (breakfast and dinner). the onsen water is certified to be natural and we could read the details of the certification from both the hotel reception and room toilet.
the private in room open air onsen’s temperature can be adjusted as well.
however the room’s shower’s door was not completely sealed and we found it very chilly to bathe even tho there was hot water supplied as the constant cold air from outside would come in. hope the hotel can take note of this and seal up the showering area’s door completely to prevent air from exchanging during shower.
it’s a jap-balinese fusion hotel, pretty interesting concept.
we drove during our trip around hakone area and be ready to navigate through very small and narrow roads while driving to this ryokan haha. really very narrow roads. hotel also requested for us to pass them the car key when we returned to the hotel, and to pass them the hotel key when we are heading out, which we found to be a little weird to be honest.
Hotel near Hakone Yumoto, Hakone 66.2% of visitors choose this area
Price per night from:0
9.3/10
Great
JJette Marie☀️ When i first arrived, i thought i was at the wrong place - i‘ve never booked something so nice for myself before!
🪲PROS
- chill 4 people bedrooms, with a comfy bed and a big personal shelf + locker and a fridge for the room
- clean facilities and rooms
- towel, toothpaste/toothpaste and yukata were provided as well as shampoo and showergel
- the common room was so cozy and nice, with tea and water always at the ready and a great view of the garden
- i was satisfied with both the dinner and breakfast and the price was fairly cheap (~1200¥ or a bit more, depending on your choices)
- PRIVATE ONSEN that you can book for around 50minutes at night and can use in the morning if nobody else is already using it (costs around 150¥ per use)
- there is a shuttle bus going at pretty regular times in the morning. They offer a ride to both Gora-Station or Hakone-Open-Air-Museum!
🩸CONS
- far from the city-centre/train station
🌱 i really enjoyed my stay. I had cool roomies that became travel companions and absolutely loved the inn, the onsen, the food and the kind staff!
Definitely a recommendation if you ever decide to stay in Hakone - i would book again!
Hotel near Gora/Sengokuhara, Hakone 9.5% of visitors choose this area
Price per night from:0
9.2/10
Great
AANASTASIIA_BERDNIKOVAThis hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!
MManonJ9I wish I could have stayed another day, the place is so perfect! The beds are comfortable, the hygiene is impeccable, but above all, the staff is incredible and so kind. We even shared a barbecue together and drank sake!
I recommend it 1000%! They also gave excellent advice on activities to do in the surrounding area!
GGuest UserYama No Chaya has its own beauty and serenity. I personally don’t find it hard to locate - 2 bus stops away from Hakone Yumoto station + a 5 minutes walk are worth the stay. (Bus service stopped for one of the days due to bad weather and we walked for 20 minutes to Hakone Yumoto Station - all good)
The team is very hospitable - they also have some English and Chinese speaking staff otherwise simple English is not an issue to communicate. Our butler - Sandip always carry a smile with him, and he ensured we are very well taken care of. Every morning, the team will prepare heat pack and umbrellas for us (it was raining and snowing). In the evening, they made tea and prepared snacks (vary from mochi to sushi) for us upon our returned.
The room we booked is Yamano Ichigo (main wing) - just nice for 2. The viewing platform was where we relaxed every evening and we soaked our tiredness away in our very own private onsen at the basement. Despite of having our own private onsen, I still went to visit 3 other public onsen within the Ryokan - you will not be disappointed.
Our room came with daily breakfast and we added on dinner for 1 night. I must say the chef and culinary team put in their passion and effort to prepare all the dishes. It’s not common for a visitor like me to taste Kaisekai cuisine which I enjoyed very much. You need to take time and an empty stomach to full experience it :) However, my partner and I weren’t used to heavy breakfast and our butler noticed it - we get to change to western style for the rest of the stay which was equally delicious. We are thankful that we minimised food wastage.
Overall, we felt pampered during our stay at Yama no Chaya :) I will return again in the future when I visit Hakone.
Hotel near Hakone Yumoto, Hakone 66.2% of visitors choose this area
Price per night from:0
8.7/10
Very Good
GGuest UserWe got to the hotel in the beautiful location just before 3pm and we got given a little tour of the place and then got shown to our room. The staff are very friendly and do their best to speak English. A lovely lady was in charge of our hospitality throughout our stay and she first showed us that there is a public hot spring and a private hot spring and asked us if we would like to book a time to use the private hot spring, we booked a time as we checked in but then we didn’t use it as we were happy with our private hot spring in the room. We also booked a time for dinner and they arrived at that time
Promptly with A LOT of food. We also got a choice for a staple food and we chose some steak which was high quality and delicious, as well as the lobster (on the menu it said grilled prawn but a lobster is what came and it was delicious). We ordered a few beers and a bottle of wine with room service and it always came quickly and was nice and cold.
The private hot spring is absolutely boiling but it’s a good experience and there’s ice water provided which helps.
Breakfast came at 8.30am and it was also huge! It didn’t come with coffee but I ordered some and that was easy enough.
The lady who served our food explained every dish and how to eat it and she was always extremely friendly and attentive.
Would recommend!
What's the best romantic hotel with Bar in Hakone?
Hakone has many options for couples to choose a stay with Bar. If you plan to celebrate an anniversary, Diamond Hakone Society (from SGD 118) can be a good choice.
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