Atour Hotels in Lanzhou

The Atour Hotel in Lanzhou Xigu is a highly recommended choice. The front desk staff is attentive and attentive, the rooms are clean and tidy, and the library and tea service on the first floor are perfect for a quick break. The breakfast on the 12th floor is diverse and clean. The hotel's convenient location makes it a great choice for both business trips and outings with friends, and I highly recommend it to everyone.

This is my first time staying at Atour Hotel, and the overall experience is more pleasant than expected. First of all, the room design, the overall style is warm and comfortable, the lighting atmosphere is very good, and the living is particularly relaxing. The towels are individually sealed and packaged, and the details are very plus points. What surprised me most was that the toiletries turned out to be Jo Loves. Breakfast is also very sincere, not only rich in categories, quality is also good, can feel the hotel is serious about breakfast, not simple to deal with. However, this stay was at a very busy time of the hotel, and there were some small regrets in the experience. When I checked in at 2 pm, I waited for nearly half an hour to enter the room; After checking in, I found that there was no washing cup in the room. Later, I contacted the staff to refill it. I felt that there should be some omissions in the busyness. There is also a little curiosity that I don't know if it is the difference between membership rights. We booked ordinary orders through Trip.com . When we left the store, we saw that many guests had souvenirs, and we checked out directly and left. If it is indeed the exclusive rights of members, I think it would be better to explain it in advance, and to avoid a little doubt from guests like me who stay for the first time. Overall, the flaws are not concealed. This stay left a very good impression on Atour, hardware, design, washing and breakfast are all online. In the future, I will most likely choose Atour, not Huazhu Hotel. I hope that when I come back next time, I can experience more calm and meticulous service.

The hotel's front desk staff was friendly and helpful, upgrading me to an executive king room. The room was spacious and included a small refrigerator and coffee and tea. The room was clean, hygienic, and the air was fresh and odorless. The four-piece set featured Atour's signature bare cotton bedding, which was very comfortable. The front desk staff was very responsive and always responsive to my requests. Takeout was always delivered promptly. Overall, the service was excellent and I was quite satisfied. Although there were some minor issues during my first stay, my overall experience this time was very positive and highly praised.

The Atour, which is selected for the nearest office, is very convenient. Downstairs is the Goliath City Shopping Mall, Weisli Ruixing Coffee, and it is easy to take a taxi. The front desk staff was very welcoming, the check-in speed was very fast, and they would patiently answer any questions. The room was cleaned on the floor of the room, the bathroom was super clean, the bedding was also bare cotton, more skin-friendly, the room sound insulation was good, and the night was very quiet. The hot water comes out quickly, the water pressure is stable, the cooling and air conditioning mode is very powerful, the wifi runs normally, and the game is not stuck at all. The breakfast is also very powerful and very good. The hotel environment is clean and tidy, the price is reasonable, the overall stay experience is comfortable, and the next time you come to book first.

The service is very good, the room is very clean, the bed and pillow are very comfortable, the breakfast room has a rich variety of food, the breakfast tastes good, and water is provided when checking out and checking in, and there is also a warm water when leaving the hotel. It is recommended to stay here

The hotel's price/performance ratio is really nothing to say, the price is close to the people but the quality is not discounted. The room is spacious and bright, with good lighting and ventilation, and a wide view outside the window. The bed was too comfortable to sleep, the fatigue of the journey was relieved, and the cleaning was very clean, and there was no dead corner. Service is a plus, whether it is the front desk or room service, it is responsive and friendly, making people feel kind.

A very comfortable hotel with fantastic staff! we had a problem with our original booking via a famous booking site, because could not pay at the hotel with our credit cards. So, we were able to pay online on Trip.The staff was very patient and kind. Everyone employed at this hotel is amazing, but the guys at the reception are phenomenal! The management should take note and award them, in order to keep them at their hotel. They are the best asset this hotel has.

📍 Location is absolutely perfect! The surrounding restaurants and shopping malls are dense, and it is super convenient to travel for food. The room was cleaned spotlessly, the bedding was soft and skin-friendly, and there was no dream until dawn. The front desk took the initiative to upgrade the room type, patiently dealt with problems when encountered, and the service was warm to the heart. Wi-Fi is stable and not stuck, the shower water pressure is enough to have a stable water temperature, the price is full, and I will stay here next time!

I used the gym! I even used the laundry facilities! I was overjoyed to receive a room upgrade upon check-in, and then worked out in the gym for half an hour. Although it's small, it has treadmills, elliptical trainers, yoga mats, and disinfectant wipes!!! The small gym is very nice. The decor is typical of Atour, I didn't take any pictures. Also, the service was excellent, much better than the Atour hotels I stayed at in Beijing 😆 Furthermore!! Superb service! I forgot my power bank at the front desk, and asked the store to send it home for me. It wasn't shipped out in 5 minutes, and they even paid for the shipping!!! The service attitude and speed are amazing 🙀!!

Overall, my stay was very good. The hotel is in a great location, and the breakfast selection is rich and high-quality. They offer a free gym and dry-cleaning service, making the facilities comprehensive and practical. I was very satisfied with the service, cleanliness, and amenities. It's excellent value for money; to get this kind of setup and experience for just over 400 yuan is incredibly cost-effective. However, the check-in experience with some front desk staff significantly impacted my overall impression. The first female employee who assisted me during check-in was extremely unprofessional, lacked communication skills, and had a perfunctory attitude. I had to wait over ten minutes for check-in without being proactively informed or having any reasonable arrangements made. When I asked about the waiting time, her response was curt. I tried to have my family wait in the hotel's lounge area but was told it wasn't allowed, causing us to go back and forth. There was no thoughtful guidance throughout, which was very frustrating and made for a terrible experience. Fortunately, a different front desk staff member took over. They were enthusiastic, professional, and patient, communicating smoothly and efficiently completing our check-in with a thoughtful touch, which helped restore some of my positive feelings. In summary: The hotel's hardware, dining, amenities, and environment are all impeccable and highly recommended. The only downside is that some front desk staff have a weak service意识 (service awareness), are unskilled, and lack communication, leading to inconsistent service levels. I hope the hotel can strengthen professional training and service management for its front desk staff to standardize service and prevent such poor reception issues from recurring.