4-Star Hotels in Bilbao

The hotel's location was great, close to the old town and within walking distance to the museum. There were also a few supermarkets nearby, which was convenient. The room was reasonably spacious, enough to open two suitcases. The kettle and refrigerator in the room were also a big help! The breakfast selection was quite extensive, and everything was delicious! I would definitely stay here again if I have the chance.

Whilst the facilities of the room are good the communication is absolutely woeful. We tried for 3 days to contact the property after they sent the pre-registration email through ALL of their channels - email, Whatsapp and phone call with not one response. It came to the day of arrival and with no response we had to try via Trip.com and finally got to live chat with a person who then followed up with the hotel. Needless stress for us that could have been avoided with a simple reply. Whilst we had an enjoyable stay the public areas are very dark (the walls and ceiling are painted a very dark grey) and similarly in the bathroom of the room - seemed a very odd colour choice. Also, we could smell what others were cooking in their rooms. Finally, (not the hotels fault) but we had noisy neighbours in the room above and as the floors are timber we could here them (or their kids) making noise til 1 am. Overall, disappointed.

What a great hotel! Across the board we were blown away by how perfect this hotel made our stay. The staff - ALWAYS helpful and fun and professional. The room - Beautiful, large double bed for us was more than adequate and a large room. Bathroom - Great size and LARGE tub and shower with TONS of water pressure. Location - Bilbao is one of the most walkable cities, but the hotel is right at the edge of the river so 10 min to Guggenheim and 5 min to the old town. Breakfast - We had breakfast a couple times and the beans and eggs were my staple. The eggs were off the first visit, but the second visit they were much better. Bacon and pastries were tasty and the cream cheese with herbs was a treat. We will be back for sure. You won't be disappointed by staying here.

Rooms are incredibly spacious and comfortable. Location is perfectly located to easily walk to the Guggenheim, old town and a metro stop very close by. Plenty of shops and coffee/breakfast/brunch places close by. Staff are also lovely.

The room was small for the price. The bathroom is a glass box inside the room, but the problem was there was no ventilation, and after a shower, steam would fill the room and linger. The location is excellent in the old town (on the perimeter), overlooking the main square and the theater. Tram, bus, and subway stops are just a few steps away. Excellent in this regard. The breakfast was monotonous (you'd notice after 3 nights), and the selection was questionable for 15 euros per person. I must mention the courtesy and kindness of the staff, from the reception to the bar and breakfast team.

What an amazing hotel, the staff were most friendly and helpful. Its proximity to the old town makes this a must stay location. The breakfast was spectacular and the rooftop pool and bar were fabulous. Overall an excellent location and will be a repeat stay for me in the future.

Best hotel I have stayed!!! Thank you very much for every detail specially for the baby. There was a cot, baby bath, all bathroom amenities for the baby and ever to milk heated! We truly appreciate this! Better hotel than 5star hotels in Barcelona, London and Madrid!!! The concierge team were so helpful too :)

The lady at the front desk was very friendly and enthusiastic when we checked in, asking if we needed a map and briefly explaining the surrounding routes. The water pressure in the bathroom was a bit low, and switching between the showerhead settings required some guesswork. Breakfast had a decent variety of choices. It's only about a ten-minute walk from the Guggenheim Museum and the airport bus stop. It would have been better if they had provided information about the airport bus service being suspended on May 1st, as we checked out on Labor Day and waited at the bus stop for over half an hour for nothing.

Beautiful hotel, amazing facilities to work from, one of the best gyms that I’ve been to, it would have been so much more seamless if parking, gym etc were included in the price. Especially if the pool provided by the gym is not available, not having to pay for the gym one would make more sense

The property is excellent, but the service leaves a lot to desire. My reservation was for 16 days, and I did not have any of my requests answered. The cleaning was made only once, missing 2 days for my exit. There was no tool in the kitchen, I had to buy everything, and despite my requests, I never received any answer. The washing work is very useful to keep a lot of time, and the academy is also very interesting.