Holiday Apartments in Bilbao

Whilst the facilities of the room are good the communication is absolutely woeful. We tried for 3 days to contact the property after they sent the pre-registration email through ALL of their channels - email, Whatsapp and phone call with not one response. It came to the day of arrival and with no response we had to try via Trip.com and finally got to live chat with a person who then followed up with the hotel. Needless stress for us that could have been avoided with a simple reply. Whilst we had an enjoyable stay the public areas are very dark (the walls and ceiling are painted a very dark grey) and similarly in the bathroom of the room - seemed a very odd colour choice. Also, we could smell what others were cooking in their rooms. Finally, (not the hotels fault) but we had noisy neighbours in the room above and as the floors are timber we could here them (or their kids) making noise til 1 am. Overall, disappointed.

The room is very good, the room is very good, the room is very good, the room is very good, the room is very good, the room is very good, the room is very good, the room is very good, the room

Very clean the site and there near there was a supermarket, near the intermodal terminal and tram stop

This is an apartment hotel located next to the British company, with subway to the train station and bus station, very convenient. Downstairs and nearby many restaurants. There is a large supermarket on the 6th floor of the British company to buy a variety of food. This hotel has no front desk, but there is a 24-hour online front desk. The only downside is that after booking, I didn't receive any email notifications about how to check in. So we went to the hotel door, rang the doorbell to connect to the hotel's online service, sent us an email, and gave the entry password. You will then need to check in online, you can use the link of the email or have a check in machine. Check in requires a photo of the booking and a selfie. You will then need to fill in the ID information of all the guests. You will receive the room number and password after checking in. After entering the room, there are snacks such as water in welcome gift, . Very intimate. You can download the hotel's app, you can use your mobile phone to unlock it, which is very convenient. highly recommended!

Это замечательное место: яркий дизайн и чистота. Стратегически расположено очень удобно: автовокзал находится прямо в том же здании под землей. Там же метро. Я жила на 10 этаже и весь город был как на ладони! Однозначно рекомендую!

The hotel is quite new overall. Check-in is strictly from 4 PM, but you can leave your luggage in the adjacent student dormitory building (up a small hill 😃). Unfortunately, the room didn't have a kettle or cups, only glass tumblers. There was just one frying pan and one pot. All other amenities were excellent. The gym is quite spacious and well-equipped for a hotel.

There's confusion when booking; they say two rooms but there's only one. The ad says studio but it says two rooms—it's an advertising error.

The property is excellent, but the service leaves a lot to desire. My reservation was for 16 days, and I did not have any of my requests answered. The cleaning was made only once, missing 2 days for my exit. There was no tool in the kitchen, I had to buy everything, and despite my requests, I never received any answer. The washing work is very useful to keep a lot of time, and the academy is also very interesting.