4-Star Hotels in Krabi Town

We stayed at Pakasai for 3 days and 2 nights, and I have to start by mentioning the service. From check-in all the way through check-out, Hakim, Kik & Kor were fantastic. They walked us through the hotel and explained everything in the room, and they even had our room ready an hour before the official check-in time. Everything was handled very efficiently and they made us feel very well taken care of throughout our stay. The main area I think could be improved is the breakfast. The hotel itself is very convenient and we enjoyed our stay, but for a 4-star hotel, I expected a little more attention to the breakfast quality and setup. To be specific, the Koko Krunch-style cereal tasted more like a generic/no-brand cereal, and the drinks at the counter had ice tubes in them but still weren’t particularly cold. The bread basket where the sourdough was kept also couldn’t be closed properly, and there was an opening underneath it, so we noticed small fruit flies around and inside the bread area. The butter was also placed over at the fruit section rather than near the bread and toaster, which was quite an odd setup and not very convenient. The waffles were made in advance, so unfortunately they had already become soggy by the time we took them. The sausages actually tasted really good, but they were extremely salty. These may sound like small things individually, but I think improving them would make quite a big difference to the overall breakfast experience. A few other things we noticed during our stay: The hotel does have quite a lot of mosquitoes during the rainy season. It would be really helpful to provide mosquito repellent spray in each room, especially during this period. We also had some trouble with the hot water when it was raining, as the water wasn’t consistently hot. For Room 1519 specifically, I would recommend checking the sliding-door lock. We couldn’t figure out how to properly lock it despite trying multiple times with the key card. It might also be helpful for staff to explain how the sliding-door locking system works during the room walkthrough, as it wasn’t very intuitive. Lastly, the toiletries/soap are secured inside the bathroom, while the bathtub is outside. This makes it quite inconvenient if you want to use the soap or shower gel while using the outdoor bathtub. It would make much more sense to have an additional set accessible near the bathtub. Overall, we still had a very pleasant stay, and the service from Hakim, Kik & Kor was definitely the highlight. The staff were warm, attentive and efficient. I think with a few improvements to the breakfast experience and some of these smaller room details, the overall experience could be much better and more in line with what you would expect from a 4-star resort.

The overall service was good, breakfast was delicious, and the room amenities were nice. However, there are a few areas for improvement based on our experience: 1. Cleanliness: We found that our toilet seat had not been cleaned prior to our arrival. 2. Delayed Request: Upon check-in around 15:00, we requested a fan for our room. We were out for the entire day, but when we returned late that night, the fan had not been delivered. We had to call reception to request it a second time. 3. Missing Amenities: On our checkout date, we asked for access to a shower or changing area following a tour. Reception kindly directed us to the rooftop pool showers and assured us that amenities would be provided, so we didn't bring our own. However, when we went to use the facilities, no amenities were available. Most of these issues stem from communication gaps and could be handled better. That said, the location was great and made commuting into town very convenient.

I absolutely love this hotel and highly recommend it! As a Ctrip Gold Diamond member, I'm quite good at choosing rooms! All the drinks and snacks in the room are complimentary! They even provide extra bottles of water! The breakfast quality is excellent, super delicious, even better than the Holiday Inn next door! I'll definitely stay here again next time. Service: The service here is fantastic, the staff are all very nice and always smiling. Facilities: The pools are great for swimming, there are several, and even a slide, which the kids absolutely loved. The massages are also very good and not expensive, and the therapists are skilled. Hygiene: The hygiene is excellent, very clean. Even the trash cans are spotless, with no hidden dirty spots. The management is very professional. Although the room is a bit older, it's very clean and comfortable!

Highly recommend! I regretted not booking this place from the start. We initially booked for 2 nights and ended up extending our stay! The location is quiet, and it was super convenient for us since we rented a scooter. I'd suggest just renting a scooter directly from the hotel; it makes drop-off easy, and their scooters are very new. Each room is individual, very clean, and smells lovely when you walk in. Plus, there's a microwave in the room, perfect for heating up food from 7-Eleven! Staying here felt really homey, not like a typical hotel. The staff's service was excellent, and they provide everything like toothbrushes. I absolutely loved it here! A major plus: the shower water here is quite clean; the filter we brought barely showed any change! If I ever come back to Krabi, I'll definitely book this place again!

Here’s a polished review you can post: Really enjoyed our stay at ChaoKoh Phi Phi Hotel & Resort. The highlight was definitely the swimming pool — absolutely stunning, beautifully maintained and a great place to relax during the day. The hotel has a fantastic location, close to everything while still feeling like a relaxing place to come back to. The staff were friendly and helpful throughout our stay, and the overall atmosphere was excellent. Would happily stay here again when visiting Phi Phi!

This hotel is more suitable for couples or adults than families with young children. It’s surrounded by nature, which is beautiful, but getting around can be inconvenient. You need to take the hotel’s transport from the pickup point to reach your room. If you stay in a Hill View or Jacuzzi room, you’ll have to go back down to the pickup point whenever you want to go out, so you’ll probably end up ordering room service most of the time. The swimming pool is located near the front of the property. It’s convenient if your room is nearby, but if you’re staying farther away, it can be quite a walk, which takes away some of the fun. On the positive side, the food was good, and the reception staff were very humble, friendly, and polite. Overall, it’s a peaceful place to relax and enjoy nature, but it may not be the best choice for families with kids due to the layout and transportation around the resort.

Overall, it was an amazing stay. We started our vacation here and liked it so much that we decided to extend our vacation and come back after our stay at our second hotel! The hotel definitely has its charm, nice pools and stunning views. Just don’t expect too much from this 4-star hotel, as it is dated and many facilities and interiors require renovation. The breakfast selection was quite limited, especially for European tastes and children. Most options were Asian-style dishes, with no alternatives apart from omelets and fruit. The beach restaurant was rather pricey, so we usually ate at another restaurant further down the beach, which was delicious and better value for money. What made our stay wonderful was our 2-bedroom beachfront pool villa, the calm sea, and, of course, the people. We also celebrated our wedding anniversary with a private beachfront dinner, which was an incredible and delicious experience. 1. The villa The huge villa gave our family of four two bedrooms, a private pool big enough to swim in, and beautiful, tranquil Tubkaek beach right at our doorstep. It was exactly what I was looking for! It was very well equipped, especially the kitchen, with a large refrigerator, microwave, and plenty of tableware. The beds were quite firm, but the pillows were comfortable enough for me. The towels, however, were noticeably old and worn and could definitely use replacing. A new hotel was being built on the neighboring property. Although our villa was at the edge of the resort on that side, the construction didn’t bother us or disturb the tranquility. The location is very peaceful and secluded, but there was no infrastructure nearby - 7-11, currency exchange, laundry services, etc. - you will need a taxi or car to get around. 2. The people and service The staff were great. I’d especially like to highlight the Reservations Manager, Tohn (Pornpimon Inchan), who was very helpful and patient with all my advance inquiries (I had quite a few 😅) and did everything possible to make things happen. Laan was another great employee: incredibly friendly and helpful, always going above and beyond. We felt very welcomed by him throughout both stays and he helped us with everything we needed or asked for. He was also our personal assistant at the private dinner and made those special moments even better with his thoughtful, proactive attitude and kind smile. A few things, however, could be improved. Communication in English was sometimes challenging, as quite a few staff members, including some at reception, had rather limited English. The Wi-Fi in our villa was poor. I was told new equipment needed to be installed and was offered another villa, but moving wasn’t an option for us. When we returned 11 days later, the Wi-Fi had not improved, so I used mobile internet instead. Housekeeping was flawless during our first stay. During our second, however, our villa wasn’t serviced one day after we put up the “Please make up my room” sign. We eventually asked for fresh towels and water, but initially received towels for two instead of four. I expected more attention to detail in the hotel’s most expensive villa. The villa also showed its age in places. I liked having separate air-conditioning units in each room, but they were quite noisy, all the doors were rather squeaky, some appliances were dated, and there were a couple of leaks. I reported some of these issues at check-out and asked maintenance to check and fix the villa before our return. However, 11 days later nothing had been fixed, although they knew we were returning to the same villa and it had been empty for at least one day. Without these relatively minor maintenance issues, the villa would have been pretty much perfect for us. That said, none of this changed how much we enjoyed our stay. The villa, incredible beachfront setting, and, above all, some truly wonderful people made our time at Anyavee Tubkaek Beach Resort very special — special enough for us to come back.

Good location in front of sea , The breakfast is very good and plentiful. Luggage storage is available. The villa is clean, spacious, and well-equipped with many amenities. The disappointing part is that they do not respond to emails. I had requested to use their car and shuttle service, but my message was never read or addressed. I booked through Trip.com, which forwarded my request directly to the hotel.

Really beautiful place right on the beach. Several pools. Nice restaurant and amazing breakfast buffet, even for me as a vegan. Our room was nothing special so we spent most of the time at the pool. Many chairs to lie on in the shade. A bit over priced for the Chinese new year holiday. But we really enjoyed it and the staff was very friendly and moved us to a new room after we complained about noisy neighbors. Check-out time is 11am which is a bit early to be honest. But you can still relax by the pool and facilities after checkout.

We recently celebrated our wedding anniversary at the Holiday Inn Resort Krabi Ao Nang Beach by IHG, staying on a room package that included breakfast for five days. Overall, we had a lovely stay, but there were a few things worth sharing—especially for fellow Muslim travellers. We had assumed the breakfast buffet would be fully halal-friendly. While there were halal options available, pork was also served, so do keep that in mind if that’s important to you. The biggest frustration was the breakfast package itself. Although we had prepaid for all five days, the hotel had no record of it. Every single morning we had to explain that breakfast was included, which became quite irritating. Thankfully, after raising the issue for the third time, the team finally resolved it. As a kind gesture, they treated us to drinks at one of their restaurants, which we appreciated. A special anniversary touch was also a little confusing. Mr. Yah mentioned that a small cake would be delivered to our room, but it never arrived. On our final day, we received a brownie instead—perhaps that was the “small cake” he was referring to. That said, we absolutely loved the beautiful welcome message arranged on our bed when we arrived. It made us feel very special. Our daughter, Ava, had the best time! She absolutely loved the Kids Club and the mini water park, which kept her entertained for hours and made the holiday even more enjoyable for the whole family. The resort’s layout took a little getting used to. It’s spread across multiple levels, so navigating around was slightly confusing on the first day. After that, it became much easier. However, families with strollers or anyone with mobility challenges should be aware that moving between the different levels can be a bit of a challenge. Despite a few hiccups, we genuinely enjoyed our stay. The staff were friendly and tried to make things right when issues were raised, and the resort offers a great atmosphere for families. With a few improvements in communication and record-keeping, the experience would have been even better.