5-Star Hotels in Mumbai

The service at the Oberoi Mumbai was fantastic.  Danny, a member of the concierge team, arranged an amazing day at Elephanta Island for me and some friends of mine from India, and he did so in a matter of minutes with no notice.  Sachin, also part of the concierge team, was also exceptionally helpful, as was Shreya at the reception desk.  Johnson, the doorman/bellman, Saksham, a cook, and Endrea, a trainee, were also very helpful and very friendly.  The food at Fenix was excellent.

Stayed there for one night, check-in took a bit of time not sure why but the check out took only a few second, the staff are very friendly, getting Uber to the hotel lobby is confusing for the drivers, rooms are massive with comfy beds and pillows. You should add coffee machine. Overall it was decent 👌🏾

One of the best hotels I’ve stayed at whilst on vacation in India. The staff is really friendly and attentive. The breakfast selection was also really amazing. Situated next to the Palladium mall which was really convenient.

My stay at the Trident Bandra Kurla was truly pleasant, and I cannot speak highly enough of the impeccable service provided by the team. As a solo traveller visiting Mumbai for work, safety and comfort were very important to me—and the hotel exceeded my expectations in every way. From the moment I arrived, the staff were attentive, professional, and genuinely caring, making me feel both safe and welcomed throughout my stay. I chose this hotel primarily because of its close proximity to my conference venue, which made my schedule much more manageable. Although I didn’t have much time to explore the city, I was grateful to have a short window before my conference began. The hotel arranged a driver for me—Senthil—who was incredibly kind and efficient. In that limited time, he managed to take me to several key spots, allowing me to experience Mumbai, even if only briefly. I truly appreciated his effort and thoughtfulness. Thank you to the entire team for making my short stay in Mumbai both comfortable and memorable. I would highly recommend this hotel to anyone, especially solo travellers looking for a safe, convenient, and welcoming place to stay.

We recently stayed at The Westin to celebrate my wife Ritika’s birthday, and I must say – the entire experience was wonderful. From the moment we arrived, the hospitality and attention to detail were impressive. A special thanks to Jasmina, who took care of every arrangement perfectly. Her efforts truly made the occasion memorable for us. The decor, the room setup, and the overall vibe reflected warmth and elegance. The entire staff was courteous, well-behaved, and extremely professional. Everyone made sure we felt welcomed and comfortable throughout our stay. Highly recommend The Westin for anyone looking to celebrate a special occasion. Thank you once again for making Ritika’s birthday so special!

Stayed here for 1 night as a transit hotel after a short trip in Mumbai. The hotel looks very grand from the outside and gives a good first impression. However, during check-in, I was given a room with 2 queen beds even though I had booked a king bed room. The receptionist told me it was a very beautiful room, so I accepted it, but honestly it felt like just a normal room. I believe the king bed rooms were likely sold out, which was probably why I was given a first-floor room instead. I was not very happy about that, but since it was only a transit stay and I had to wake up early for my flight, I decided not to make an issue out of it. Another downside was the airport drop-off service, which cost 1700 INR including tax ($25 dollars)for only about a 10-minute ride. It felt quite expensive, but with a 4 am flight, I still paid for the convenience. Overall, okay for a short transit stay, but not perfect.

The room facilities were quite good, and the front desk staff were polite. Check-in was convenient and efficient. The breakfast had a wide variety of choices. The hotel is also very close to the airport, making travel easy.

Amazing hotel. We forget our passport and money in another hotel safe box, they assist all the way to pick up to send back to us safely. Will definitely come back again

Most stunning and Incredible hotel and stay. All the staff right from the entrance, to check in desk, porters, security to house keeping were all excellent and very friendly. Breakfast options were always very good and plentiful but I would advise going early to avoid queues and sitting outside where I didn't find the service to be very good on the one day we had to sit outside. The management really went out of their way for us to help us with a few issues we had. Rooms on certain floors are very dated and can do with some improvements but they are aware of this already.

It's not a 5 star hotel just a four star maintaining its old legacy. It's too old , AC doesn't work cooling very low,most of the time room is hot, no fridge in room, food served in the room cold and uncooked. Room size is too small as compared to five star hotel. Services in dining too is very poor, we ordered for tea, coffee and cold coffee for guests it took 45 minutes to serve that too cold tea and coffee it created very bad impression. I asked them to bill it to my room they refused told it's against our policy and you have to pay it here itself, that means you don't have trust in your guest ( never seen like this in any 5 star hotels). As far as cleaning they don't come and clean on regular basis or change towels you have to call them two or three times then only staff comes. Basically it has a good ambience but it is not a 5 star hotel. I visited this place nearly after 15 years, they have degraded rather than improvement. To keep up the reputation management and staff will have to work very hard.