5-Star Hotels in Mumbai

The service at the Oberoi Mumbai was fantastic.  Danny, a member of the concierge team, arranged an amazing day at Elephanta Island for me and some friends of mine from India, and he did so in a matter of minutes with no notice.  Sachin, also part of the concierge team, was also exceptionally helpful, as was Shreya at the reception desk.  Johnson, the doorman/bellman, Saksham, a cook, and Endrea, a trainee, were also very helpful and very friendly.  The food at Fenix was excellent.

Great experience at Taj Mahal Tower, from the check in, to the room service, to the breakfast variety and restaurant food everything was superb. Located just outside India gate. The little touches like the traditional welcome and the complimentary heritage tour make it all the more special. The room service staff were friendly and nothing was too much effort for them. I would definitely recommend it if you want a relaxing high end stay in Mumbai.

I stayed at The St. Regis Mumbai for two nights last week and had an excellent experience. The check-in process was efficient, and the staff maintained a high level of professionalism throughout my stay. The room was spacious, impeccably clean, and offered an impressive city view. Housekeeping was consistent and attentive, ensuring everything was in order without needing to request anything. Although I did not try the breakfast service, I did visit the bar on the 37th floor, which was a highlight of the stay. The night views from the top were outstanding, and the atmosphere was refined yet vibrant. The service team at the bar was attentive, and the overall experience made for an enjoyable evening. Overall, The St. Regis Mumbai delivered a high-quality stay with strong service standards and a well-maintained property. I would highly recommend it for both business and leisure travel.

Stayed here for 1 night as a transit hotel after a short trip in Mumbai. The hotel looks very grand from the outside and gives a good first impression. However, during check-in, I was given a room with 2 queen beds even though I had booked a king bed room. The receptionist told me it was a very beautiful room, so I accepted it, but honestly it felt like just a normal room. I believe the king bed rooms were likely sold out, which was probably why I was given a first-floor room instead. I was not very happy about that, but since it was only a transit stay and I had to wake up early for my flight, I decided not to make an issue out of it. Another downside was the airport drop-off service, which cost 1700 INR including tax ($25 dollars)for only about a 10-minute ride. It felt quite expensive, but with a 4 am flight, I still paid for the convenience. Overall, okay for a short transit stay, but not perfect.

We recently stayed at The Westin to celebrate my wife Ritika’s birthday, and I must say – the entire experience was wonderful. From the moment we arrived, the hospitality and attention to detail were impressive. A special thanks to Jasmina, who took care of every arrangement perfectly. Her efforts truly made the occasion memorable for us. The decor, the room setup, and the overall vibe reflected warmth and elegance. The entire staff was courteous, well-behaved, and extremely professional. Everyone made sure we felt welcomed and comfortable throughout our stay. Highly recommend The Westin for anyone looking to celebrate a special occasion. Thank you once again for making Ritika’s birthday so special!

The yoga courses and Zimbabwe courses are not there but they will pretend that they are there. I asked 4 times to get the schedules through email but that email never came . Be careful cause the security at swimming pool is just like a decoration cause everyone can enter without having the room card to the swimming pool area by just jumping in while some clients are entering. And maybe there is a collaboration with the staff because actually in such beggars clothes how can they pass unobservant even the main door of the reception of the hotel! They have strict policies about cancellation which normally all the other marriotts of the world have..specially with clients who have diamond and travel genius highest level as vip clients .they dont consider that they stayed the entire week 7 days and it can happen that the last day some unpredictable work thing can happen. The 24 /7 service is just a fake thing cause if you call at a normal 10 pm the person's who ll pick up the phone after a LONG wait they still make you wait for the next morning for the concerned person to come and ask. They say ”we ll call you back but that call never comes” .

Disappointing service and required to make multiple calls to get room service. At the checkout, the staff was not capable of offering timely service and while serving to me, other client was also entertained which I found strange customer service. The staff was unable to release blocked money and as of today it has not been released. Finally, the staff did take a long time in producing invoice and still haven’t received an email for the invoice. The management needs to pay attention to training being provided to the staff.

⭐⭐⭐⭐⭐ Review: The Leela Mumbai I recently stayed at The Leela Mumbai, and it was an outstanding experience from start to finish. The location is perfect—close to the airport yet incredibly peaceful once inside the property. The room was spacious, spotless, and elegantly designed, with comfortable bedding and all the amenities I needed. The staff deserve special appreciation: warm, attentive, and always ready to help without being intrusive. Check-in and check-out were smooth and quick. Dining was another highlight. The food at Citrus was exceptional, with great variety and excellent quality. Room service was prompt and well-presented. The hotel’s pool, gardens, and fitness center create a relaxing, resort-like atmosphere that makes it easy to unwind after a busy day. Overall, The Leela Mumbai provides a perfect mix of luxury, comfort, and hospitality. I would highly recommend it and would gladly stay here again.

I requested a very quiet room, and upon check-in, I was assured room 101 was a very quiet room. I really needed to sleep between my 2 flights. As soon as I entered my room, I went to bed and fell asleep, only to be woken up quite soon afterwards by the sound of banging - not sure what it was - drawers, cupboards, doors. Then I heard someone walking around wearing very heavy footwear, so I called reception and fortunately they put a stop to it. But then it seemed like they were doing construction work in the room above me - they started hammering!!! Yes, HAMMERING!!!!! Followed by DRILLING!!!! No chance whatsoever of any sleep! I called reception again, and they stopped the hammering and the drilling. A few minutes of peace, and then the people in room 137 put their TV on at FULL VOLUME !!! It was so loud that the television might just as well have been in my room. I put my dress on over my nighty, and went round to room 137, and asked the young girl to turn down the TV, which she did, for a little while. Zero chance of any rest, zero chance of any sleep. Even though this is an airport hotel, there is NO SOUNDPROOFING, so basically you can hear absolutely everything going on in all the rooms around you. Staff were very nice, and were always trying to do their best to ensure a pleasant stay, but all this noise is clearly the fault of the senior management. Hammering and drilling are not what one associates with a Hilton airport hotel room!!!!

,The location is very good. The hotel is quite huge and might have been great in the past but the cleanliness or room quality is very old and average. It's definitely not bad but surely not like a 5 star, the way it looks in pictures.