5-Star Hotels in Mumbai

Hotel is located at T1 but most flights go through T2. Taxi and traffic issues was the only downside. Great restaurant and breakfast set up. Pool and gym were clean and convenient. Room was spacious and well equipped.

The hotel is wonderful, in a great location. Everything is very, very good, except for one very big 'BUT'. According to hotel policy, check-in is at 2 PM. I arrived at the hotel at 2:10 PM, and after all the paperwork was done, they told me to wait 15 minutes because the room wasn't ready yet 😅😅. Five stars, seriously? I thought, 'okay, these things happen,' but I ended up getting into the room at 3:15 PM!!! This is unacceptable for a hotel of this caliber. All I got from the hotel was, 'Sorry, we're trying to get the room ready as quickly as possible.' And for that service alone, it gets 0 points.

One of the best hotels I’ve stayed at whilst on vacation in India. The staff is really friendly and attentive. The breakfast selection was also really amazing. Situated next to the Palladium mall which was really convenient.

The yoga courses and Zimbabwe courses are not there but they will pretend that they are there. I asked 4 times to get the schedules through email but that email never came . Be careful cause the security at swimming pool is just like a decoration cause everyone can enter without having the room card to the swimming pool area by just jumping in while some clients are entering. And maybe there is a collaboration with the staff because actually in such beggars clothes how can they pass unobservant even the main door of the reception of the hotel! They have strict policies about cancellation which normally all the other marriotts of the world have..specially with clients who have diamond and travel genius highest level as vip clients .they dont consider that they stayed the entire week 7 days and it can happen that the last day some unpredictable work thing can happen. The 24 /7 service is just a fake thing cause if you call at a normal 10 pm the person's who ll pick up the phone after a LONG wait they still make you wait for the next morning for the concerned person to come and ask. They say ”we ll call you back but that call never comes” .

Chose this hotel as I was attending an event in Bombay Exhibition Centre, 10 mins ride away from the hotel in smooth traffic. The airport is also 15-40mins away depending on traffic. The room is spacious from bathroom area to the main bedroom, it could even fit 3 beds comfortably. The bed is too soft for my liking but pillow is good. The bathroom comes with a tub, standing shower and separate toilet. Water pressure in the shower is good and heats up fast. The open concept wardrobe is just next to the shower but having the luggage rack built just under the safe is a safety hazard, almost hit the corner couple of times when taking things out of the luggage. I don't know if it's because the door is heavy or my neighbors are strong, the doors appear to slam each time it closes. I love the scent of Westin's White Tea series which is provided here too, ***** with all basic amenities. They are also very generous with the complimentary bottled water, 6 in all. I appreciate that they noted and acceded to my request for a room near the lift. Service was excellent, the staff were friendly, polite, helpful and full of smiles from the bellboy to security team to front desk to housekeeping and those at the breakfast service. Breakfast at Seasonal Tastes on Level 18, had a view as amazing as the spread, of both international staples to local flavours. Live egg and Paratha/Dosa stations, wide selection of nuts, fruits and juices too. A true 5* stay and will be my choice hotel every time I return to Mumbai.

Sofitel is an excellent choice in BKC. Walking distance to Jio World and close to airport. Rooms are spacious, food is excellent, staff is caring and helpful. Price for our stay was reasonable for a 5 star property. Definitely can stay again.

We had a wonderful experience staying here. The location is unbeatable, with an endless variety of great restaurants and dining options right outside the front door. Our room was wonderfully comfortable, clean, and well maintained, making it the perfect spot to unwind after a day out. Having everything we needed within easy walking distance made our trip completely stress-free. Highly recommended

The 6th-floor room was excellent! The meals were delicious, and I was able to enjoy the snack time before dinner. Also, for about an hour during the evening, there's a great service with drinks and simple snacks. I highly recommend it!

Firstly, despite of making a pre payment well in advance the payment didn't reflect on the hotel system till check out. Staff at reception didn't look like they were well trained. The staff who checked us in was unnecessarily rude and needed training to handle situations better. Despite showing the proof of payment we were constantly asked for receipts during check in. There was a short Circuit in our room and the room next to us, this was fixed by the maintenance staff quickly. The bathroom was spacious but there was a mold on the bidet. Around 9 am there was a random drilling on the room above us. We asked for coffee pods/sachets which never arrived. The only good part was the view from our room.

I had a business trip and stayed at your hotel, and my overall experience was very satisfying. The front desk was very efficient with check-in, and the staff were professional and enthusiastic. The room was clean and spacious, the bedding was comfortable, and the soundproofing was good, so I had a great night's rest. The Wi-Fi was fast, and the desk was large enough for getting work done. The breakfast had a rich variety of both Chinese and Western options, and the taste was also excellent. The location is convenient, about a 5-minute walk from the subway station, and there are many dining choices nearby. My only minor suggestion would be to add more equipment to the gym. I will definitely prioritize staying here again for my next business trip.