5-Star Hotels in Florence

The La Gemma is a wonderful place to stay in Florence. Staff was very helpful & gave us a nice upgrade when we checked in for our second stay there. They also put a bottle of chilled champagne in our room to celebrate my birthday. Also enjoyed the lovely spa & rooftop outdoor lounge area with amazing views of the city. Will definitely stay there again.

⭐️⭐️⭐️⭐️⭐️ The service at The St. Regis Florence was exceptional. After my departure, I discovered I had left some items in my room. The hotel team promptly responded and efficiently coordinated the delivery of my belongings to my next hotel. Their professionalism, responsiveness, and attention to detail exemplify the true St. Regis standard. I am deeply appreciative of their excellent support and highly recommend staying here.

There are cockroaches in the room, the bathroom exhaust fan doesn’t work at all, and we informed the staff on the first day, but they still ignored it. Breakfast is always just two types of vegetables, monotonous, and with a very low cost-to-value ratio compared to the price. The toilet paper often doesn’t flush properly. It’s a hollow hotel that’s all show, pretending to be luxurious.

The location, decoration and service of this hotel are very good, but I am sorry that I have to write two bad points here. The first point may be the cleaning negligence. I just checked in and found that there was water in the cup of the tea bar, that is, the guests have not used it before. Replace, this is easy to make people think about it. Try not to think about it, let the room service be replaced, but it may be that the room service staff is not very good at English. He did not express sincere apologies after helping us replace it. He should not tell the person in charge of the customer service department, because no one contacted us to explain this matter in the future. The second point is also a point I think is very important. Our room is relatively large because we have an extra bed, so there are two windows on the wall of the room. The room is on the road. The windows are unified old windows. So the sound insulation is very poor. Florence tourist city at 2 pm, there are many young people wandering on the street, and there are municipal vehicles starting to work in the early morning, so I didn’t sleep well all night, because I stayed for two nights, so I didn’t want to change rooms. It is strongly recommended that the hotel install a system door and window inside the room. The windows inside the government regulations cannot be modern, but the interior of the room can be, even if the old windows are installed, at least most of the noise can be separated. I encountered the same problem in Rome today. The hotel is better than Florence, but the sound insulation is worse. Because this room is not two windows, but two French glass double doors. It looks good but the sound insulation is worse. This time it was three nights, so I asked to change it. I don’t know if I can change to the same room type. This halfterm is out to travel. There are too many families, like May Day in China. Attach a few photos of these two rooms, beauty is really beautiful but we need better quality sleep

The hotel's design is truly striking, seamlessly blending local classical charm with the brand's trendy vibe. The location is incredibly tourist-friendly, making it easy to reach attractions and enjoy evening strolls. The overall service standard is excellent; the front desk is efficient with check-ins, so guests don't have to wait long. The room's amenities are new and comfortable, and the terrace has a particularly nice atmosphere in the evening. This is a hotel with both style and a fantastic location.

The hotel is very close to the train station. We didn't take a taxi when we arrived, so we walked for over ten minutes along the cobblestone road with our luggage. The hotel is next to a small square and not far from a bridge. The city isn't large, so getting around is easy. The room was quite large, and the extra bed was basically just the sofa at the end of the bed. Every night, there was a turndown service, even for a small sofa, and they provided soothing tea bags and an eye mask before bed. On our first day, we even received a complimentary bottle of wine in the room. I loved the wine, and it was quite nice! The room service was quite refined and thorough. Breakfast on the first floor was quite varied and à la carte. The extra bed for the child, perhaps because we didn't specify that there were three people staying, cost an extra 480 euros when we checked out, which was a bit pricey.

Old Qianfeng Hotel, the decoration style and facilities of the room are relatively old-fashioned, but the maintenance is not bad, do not like the old-fashioned style do not book. The room is large in size and much larger than the average European room. There are very few types of breakfast in the hotel, but the desserts are very beautiful and delicious. It is too happy to eat different small bread cakes every day. It is worth complaining that the room actually provides instant coffee powder. Get rid of this but in Italy, will the heart not hurt?

The service is perfect, the hardware is perfect, and the restaurant tastes good. The basic room type is spacious enough. However, the basic room type is not in the main building, but in another building, which has a seafood restaurant and a separate breakfast room. Of course, if you want to go to the main building for breakfast and dinner, it is no problem. It takes 5 minutes to walk to the main building. If you are too lazy to walk, you can take an electric car.

The hotel design is very traditional and beautiful. Room is very clean and very comfortable with design ! Breakfast was superb in terms of Europe standard. Staffs are super friendly and helpful during the stay and we hope we will stay at this hotel soon.

I booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not? Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments! I am very easy handle person just say actually things only!