Pensions in Florence

"Despite the clear indication that reception was open until midnight, there was no staff present when we arrived. We were only able to enter the property because the main gate had been left open by another guest. Once inside, the reception was open but completely abandoned, with no assistance. Due to the significant train delay, we weren't able to communicate our arrival time in advance, but in any case, we didn't receive an email from the property with access instructions. Only after contacting the manager by phone via the Trip app were we given instructions on how to independently retrieve the key from a key panel, which included the room number. I understand the self-check-in option when it's clearly organized and communicated, but in this case, it seemed like a makeshift solution to make up for the absence of staff, without any real assistance to the guest. The quadruple room had several obvious shortcomings: the bedside lamps were missing lightbulbs, the refrigerator was completely empty despite the amenities listed as water, and only the basic bath towels were available, with no attention paid to the minimum expected comfort. The management of additional services is further perplexing: the only option for hot drinks is an outdoor vending machine, a solution that doesn't convey a particular focus on the overall quality of service, especially considering the internal reception area is present but unused. Overall, there is a clear lack of management and guest care. This is a real shame, because the property enjoys an excellent location and has great potential, but as things stand, the level of service offered doesn't meet expectations or what was advertised. The only positive aspect is that we slept well, but this doesn't make up for the numerous critical issues encountered."

"This is the feeling of the hotel, going out is the Cathedral of Santa Maria del Fiore, about 7 minutes walk from the train station, not too far, health is OK, there is no elevator, no elevator, no elevator, and the European building floor is very high. The 5th floor is basically equal to our 6-7 floors. My husband has to move 2 big boxes. The bathroom is not in the room, so if you want to go to the toilet at night, you should wear the clothes out. The bathroom is very small. One and a half square, they have a cooperative breakfast place, but I only ate once and didn’t go, I didn’t feel cheap."

"The room is large, and the ventilation system is good. The host is very helpful and will tell you how to access to the building step by step by phone call. You can also contact her via WhatsApp. Overall it's good with its location, as it's located in the city center with a walkable distance to restaurants and train station. However, if you afraid of hot, the room isn't suitable for you as they don't have AC. But two fans are in the room which is also ok for us as it's windy. It's a shared bathroom apartment, but overall the bathroom is clean because two rooms share one bathroom which is also okay. They will clean the bathroom every morning so overall it's not bad!"