5-Star Hotels in Seoul

The room was great, located on the 23rd floor with a stunning lake view. When I booked, I selected a three-person meal option for two adults and one child. The price for a two-person meal and a three-person meal was different at the time of booking. However, upon arrival, the hotel informed me that one of the meals in my three-person package was a complimentary children's meal. Since my child is 13 years old, exceeding the 12-year age limit, they were not eligible for the free buffet breakfast, and I was asked to pay. To avoid disrupting our travel plans and mood, I paid for the meal. However, I find this explanation completely unacceptable. I purchased a three-person meal package, but at the hotel, it was treated as if I bought two meals and received one free. If I had known it was a complimentary meal from the hotel, why would I not just book the two-person meal package and save some money?! I urge Trip.com and the hotel to communicate and provide a satisfactory resolution.

Extremely convenient location, right outside Euljiro 202 Station (Exit 7 of Line 2). Easy access to malls, duty-free shops, supermarkets, and plenty of dining options. The service was also very nice. The standard room wasn't huge, with just one sink. However, the bedding was excellent; I fell asleep quickly, and the pillows were comfortable. The price was great too, and Lotte definitely seems to have renovated and refreshed their decor! I would consider staying here again next time.

The bigger the hope, the greater the disappointment. By domestic hotel standards, this place is essentially an upgraded budget hotel in terms of hardware. Regarding the service, every staff member I encountered greeted me warmly and proactively. When my ride-share dropped me off at ground level, two attendants helped me carry my luggage upstairs. Its location is absolutely unbeatable, right in Myeongdong. It's very close to Lotte Duty-Free, Shinsegae Duty-Free, and the Nanta show. My final conclusion is: Is it worth over 5,000 won for two nights? I can only say that the Wyndham I stayed at in Busan for just over 700 won felt more like a five-star hotel in terms of amenities, and it only cost a third of what I paid here.

This trip to Seoul was an extremely satisfying stay, and I highly recommend it overall. The biggest plus is that the room is genuinely spacious, feeling nothing like a typical hotel room in terms of space, making for a very comfortable stay. The room is also quiet, and the bedding is very comfortable, ensuring a great night's sleep. The room also includes a washing machine, dishwasher, and induction cooker, which is incredibly convenient for those staying for a few days or wanting to do some light laundry themselves, especially the washing machine – it's truly practical. The bathroom is also very large, with ample water pressure in the shower, providing a great experience. However, please note that the hotel does not provide toothbrushes or toothpaste, so it's advisable to bring your own before checking in. The hotel's sauna is free to use and offers an excellent experience. After a long day of sightseeing, a soak is incredibly relaxing. I highly recommend trying it after checking in. Location was also one of the biggest reasons for choosing Oakwood this time. The hotel is right next to COEX, and the airport limousine bus goes directly there, which is very convenient when you have luggage. There's also a direct access tunnel from the hotel's B1 level to the COEX mall, making dining, shopping, and finding coffee shops incredibly easy. You basically don't have to worry about not finding anything to eat when you return at night. If you want to experience the more upscale, modern, and convenient side of Seoul's Gangnam area, I highly recommend staying here. The large rooms, quiet comfort, comprehensive facilities, coupled with the convenient COEX location, make for excellent value for money overall. I would consider staying here again on my next trip to Seoul.

Let's start with the pros: 1. The hotel's location is excellent, right behind Shinsegae Department Store, and only about a 5-minute walk to Myeongdong shopping street. 2. There's a subway station downstairs, and the surrounding area offers plenty of dining, entertainment, and shopping options. 3. The hotel's style leans more towards medieval Baroque. If you're not particularly fond of this somewhat quirky decor, I'd suggest reconsidering. However, for a unique travel experience, this hotel is definitely a plus. 4. There are three Michelin-starred restaurants right on the hotel's upper floors, making it very convenient for food lovers. Cons: No significant issues with the hotel. Worth staying, haha!

The hotel was quite a distance from other more popular attractions but we knew this when we chose the hotel. It is a perfect location to rest and relax away from the hustle and bustle of the city centre which was a perk for us. There is a train station about 3-5 minutes walk away from the hotel if you intend to take public transportation to travel around while in Seoul. It will take about 45-60 mins to travel from the hotel to popular areas like Myeong-dong from the hotel via public transportation. Getting an Uber is easy and pretty quick. It generally takes about 6-8 mins for an Uber to arrive. The hotel will appeal to the slightly older demographic, around 38-45+ years old for its serenity and quiet charm. The cost of the hotel room is slightly higher than some hotel chains in Seoul. Please take note that you are paying for the experience of retreating into nature rather than the experience of a 5-star hotel with the regular bells and whistles. There is nothing inherently special about the suites if you are intending to pay a premium in expectation of it being a conventional luxury hotel. It is important to note the distinction to avoid disappointment. It also appears that the hotel has a more local clientele, rather than an international one. As a result, the front office/concierge was not able to communicate well in English even though they tried their best to. While it was not a particularly troublesome issue, this caused a comedic situation where the front office mistakenly said that the deposit was 50,000 Korean won a night, instead of 500,000 won a night. Please take note that there is also a difference between weekday and weekend check out times. The official check out time is 11am and not 12pm. If you are in Seoul for a relaxing trip, Anto is a great space for it.

Everything else was top-notch and, in many ways, exceeded our experiences at other Four Seasons properties. However, one aspect we found disappointing was the strict minimum spending requirement per guest. We were traveling with children, yet regardless of their age, we were required to meet a minimum spend of approximately $150 per person to be seated at both the terrace restaurant and the Japanese restaurant. Even at the Italian restaurant, we felt pressured to order both appetizers and main courses for the children. While the food and service were excellent, these policies made dining with a family feel less welcoming and detracted from an otherwise outstanding stay.

Great location there is an airport bus stop right in front of the hotel that makes arriving and departing seemless. Connected to one of the top malls in Seoul, gym is fully equipped but the swimming pool cannot just drop in need to book in advance to use. Overall good hotel, but the walls are thin, easy to hear the sounds of the hallway and upstairs, rather off for a 5 star hotel.

Overall, it was a great stay, but the double standards and eye-rolling at the breakfast restaurant are unacceptable and warrant a formal complaint. The Ambassador Seoul - A Pullman Hotel offers an overall good stay experience with a convenient location, close to the Gangnam commercial district and Sinnonhyeon Station. The rooms are clean and comfortable, the bedding is excellent, and the soundproofing is also good. The front desk and concierge services are professional, promptly assisting with calling taxis and handling luggage. The gym, swimming pool, and executive lounge are all up to standard, and the breakfast has a rich variety. This was a hotel I would have been willing to recommend to friends. However, what happened at the breakfast restaurant made me furious, and I must write about it: I went to the breakfast restaurant wearing slippers and was stopped by the staff, who said slippers were not allowed. I understood at first, but then I noticed several white guests inside the restaurant dining normally in slippers. When I asked why they were allowed and I wasn't, the staff actually rolled their eyes at me with a contemptuous attitude, and only then changed their story to say that ”outdoor slippers are allowed, but indoor slippers are not.” I completely cannot accept this explanation and the so-called definition of slippers. First, there are no clear signs at the entrance stating ”indoor slippers are not allowed, outdoor slippers are allowed.” Second, the staff did not explain clearly at first and simply blocked me rudely. Third, wearing the same type of slippers, white guests were allowed in while I was stopped and given an eye-roll. Fourth, the rules were only added after I argued, which made me strongly feel subjected to differential treatment and discrimination. This is not about slippers; it is an issue of inconsistent rule enforcement, failure in communication, and a lack of respect. I demand that hotel management investigate the staff on duty at the breakfast restaurant that day, issue an apology to me, and retrain the breakfast staff: unify standards, provide clear signage, communicate politely, and prohibit any differential treatment of guests based on nationality, skin color, or language. Otherwise, I will file a formal complaint with Accor Group and the booking platform. Overall, the hotel's hardware and services are commendable, but this experience at the breakfast restaurant severely drags down the brand image. The accommodation can be recommended, but the breakfast service must be overhauled. I hope the hotel will not brush this off as a ”communication misunderstanding”—this is a matter of whether guests are treated fairly and with respect.

I stayed at this hotel because it was part of our convention package. I contacted them beforehand via email to arrange a combined stay without having to switch rooms in between, and they responded quickly. The room facilities were perfectly acceptable for a five-star hotel, but having to shower inside the bathtub was a bit inconvenient. If you have luggage, I recommend taking a taxi directly to the hotel. There's a huge hill on the way from Sinnonhyeon subway station, which is tiring even when you're empty-handed. It takes about 30 minutes to get to KSPO by express taxi, or just under an hour by regular taxi. In the evening, you can order from the hotel's 24-hour room service; the Margherita pizza was decent. Alternatively, there's a small street nearby with many restaurants open late, including Korean BBQ and izakayas, and even a Twosome Place coffee shop open until 2 AM, which is great for night owls.