Rixos Hotels in Dubai

Felt so surprised that our room got upgraded and its special arrange for my beloved birthday! Have great time here in RIXOS!! Staffs are passionate, friendly and helpful!!! Definitely will be back and stay with RIXOS when I come traveling next time!!

As a regular Accor guest globally, I was extremely disappointed by my recent stay at Rixos. This was a birthday suprise for my GF and there there were issues throughout the one night stay: • Valet arrival experience was poor. We waited around 10 minutes for someone to take the car and assist with luggage. • Check-in took almost one hour to be seen, which is unacceptable for this category of hotel. • No one escorted us to the room. • Luggage took approximately 45 minutes to arrive after multiple follow-ups. • Pool service was extremely slow, with around one hour waiting time for drinks and only one staff member serving guests. • Restaurants were closed, only the buffet or 4 dish options in a pool restaurant or an Italian at night that we was informed only when booked its exclusive to guests with 4 days or more so don’t be fooled by the marketing claims online, you will only access a buffet. • Breakfast buffet is like something you would see in Benidorm. Disorganized, tables not cleaned or ready for the breakfast rush and many empty display trays so you are left to find scraps (see photos taken at 9.30am) • On departure for our evening at Atlantis Royal, we waited approximately 25 minutes for valet to bring the car, causing us to arrive late. • On return to the hotel, there was again no valet team present, only security, and we waited another 10 minutes for a driver to attend. Overall, the stay felt badly understaffed, poorly coordinated, and nowhere near the standards expected of a premium luxury property under the Accor brand. This experience honestly made me regret choosing the hotel for a special occasion. I genuinely believe the property should be reviewed directly by Accor’s central management team in France, because in its current form it does not reflect the standards associated with Rixos Ultra or Accor luxury positioning. There are many nice hotels in Dubai, please do yourself a huge favor, spend your money in any other but this one.