Atour Hotels in Harbin

Had very good experience in the hotel for my family trip during their popular season in winter! The staff are very friendly which really impressed me. I ordered some famous yogurt to hotel before arriving the hotel. Without any notifications, the staff helped me to keep in the fridge as they noticed that it’s yogurt inside the box. 👍🏻👍🏻👍🏻I left some kids winter clothes in the room as I dun need them anymore after the trip. The staff also called me to double confirm whether they r unwanted or forgotten. The room is spacious and clean. The breakfast is quite yummy too! Will definitely stay again in my next China trip!

This stay was absolutely amazing! The lobby has a refined, bookish ambiance. Check-in was quick, and they even offered hot tea, which was a lovely touch. The room was clean with no strange odors, and the zero-pressure mattress and deep-sleep pillows were incredibly comfortable – I slept like a baby. The bathroom had a separate shower and toilet, hot water came quickly, and the external vanity sink was super practical. Little details like the bedside wireless charger, lighted makeup mirror, and clothesline were incredibly thoughtful. Breakfast had a live noodle station, plus a rich and fresh selection of Chinese and Western pastries and fruits. The free laundry room and gym were very useful, and they even offered warm congee late at night. The young man and woman at the front desk provided exceptional service! I'm completely won over and will definitely stay at Atour again next time!

Atour Hotel is really nice. The front desk service is friendly, the rooms are clean, and most importantly, the transportation is very convenient to go anywhere. You can get to popular check-in spots such as Central Street and Sophia Church by taking a taxi for the starting price. The transportation is really convenient.

This Atour stay was absolutely fantastic! The location is superb, making it easy to get anywhere. I was pleasantly surprised that the front desk called ahead to provide a thoughtful welcome, giving me the hotel address, directions, and times – truly heartwarming. Upon check-in, I was offered tea and informed about the late-night congee service, including its hours and menu options. The room facilities are new and complete with everything you could ask for: a massive 65-inch TV, automatic curtains, 65W fast charging, and a smart toilet. It was incredibly comfortable. In the evening, there was a great variety of congee at the self-service station. Checking out and getting an invoice was also very quick. There were no downsides at all during my entire stay. I'll definitely be staying here again next time!

An absolutely fantastic hotel experience! The location is superb, making it easy to get around, and the environment is very comfortable. The pre-arrival care was thoughtful and prompt, and the service was incredibly attentive. The front desk staff were warm and polite, making check-in quick, and even offered warm tea, which was a lovely touch. The room was spotless, with no hidden corners, comfortable bedding, and well-equipped facilities. The shower worked perfectly, with good water pressure and ease of use. The soundproofing was excellent, ensuring a quiet room for a great night's sleep. Laundry service was efficient and quick, and items were delivered promptly with fast responses. The restaurant food was delicious and offered a wide variety. Throughout my stay, the service was considerate and thoughtful, and I felt well-cared for. The staff were friendly and professional, making the overall experience a perfect ten. The pre-arrival care alone makes it worth another stay! Just to add – the staff were very busy when we arrived, but when we enquired about a last-minute room upgrade, they responded patiently, showing excellent training. Also, the beechwood incense display – whoever arranged it has a fantastic eye for aesthetics! 👍🏻

This stay exceeded my expectations and I was thoroughly impressed. The hotel's location is fantastic, with easy access to transportation, dining, and shopping. Upon entering the room, my first impression was how spotlessly clean it was; the floors, bedding, and bathroom were all immaculate and odor-free. The room itself was spacious, with excellent natural light and ventilation. The bedding was soft and comfortable, ensuring a restful sleep, and the soundproofing was effective, so I wasn't disturbed at all at night. The hotel staff were incredibly warm and helpful, striking a perfect balance without being intrusive. Check-in and check-out were very efficient, and they patiently answered all my questions promptly. All the facilities were well-maintained, and the toiletries, hot water, and internet all worked perfectly. I couldn't find a single fault, from the environment and cleanliness to the service, and it offers great value for money. It's perfect for both leisure trips and short stays. I'll definitely choose this hotel again next time and wholeheartedly recommend it to everyone.

This was my first stay at Atour, and overall, I had a fantastic experience. The aromatherapy scent was lovely, the room layout was thoughtfully designed, the facilities felt high-quality, and they clearly put effort into their selections (the tea in the mini-fridge was delicious!). The room was also spotlessly clean. The large reading room was bathed in sunlight, and it's the first time I've seen a hotel curate its book collection with such care. The breakfast was varied but not overwhelmingly so, offering both Chinese and Western options that were fresh, tasty, and presented cleanly. The hotel's service was also excellent. We checked in late at night, and the front desk staff was energetic, efficient, professional, and very friendly. They even upgraded our room. In the morning, a staff member called to ask if we wanted to extend our stay, and when we said no, he thoughtfully added, 'No rush, check-out is at 2 PM…' If the hardware of a hotel is a necessity, then the quality of its service truly defines whether a hotel has a heart. My classmate always stayed here and consistently recommended it, but staying here myself, I now understand their fondness and trust in Atour. Staying at Atour feels like being cared for during your travels.

The room was clean and tidy, the environment was quiet and comfortable, and the bedding was soft and comfortable. The front desk service was warm and thoughtful, the check-in and check-out were fast, and the location was very convenient. The facilities are complete, the hygiene is in place, the overall experience is very good, the price is high, and I will choose this next time I stay.

This hotel experience absolutely made our trip, I have to give it a glowing review! From the moment we stepped into the lobby, we were impressed. The front desk staff were warm and professional, check-in was super fast, and they patiently answered all our questions about local transport and dining. What really stood out was the cleanliness – not a speck of dust in the corners, and the public areas were spotless and well-maintained. The location is another huge plus, being close to the subway and shopping districts. Throughout our stay, both the facilities and the service were impeccable. The value for money is outstanding; it completely exceeded our expectations.

After returning from my summer escape, I brought my daughter back to my hometown to experience the winter snow, and staying here again felt like coming home. Everyone, from the front desk staff to the cleaning aunties, was so kind and friendly. The service was thoughtful and meticulous. Ivy, the hotel manager, was incredibly hands-on and always ready to help. She even sent thoughtful fruit and souvenirs, which almost made me feel a little embarrassed! *͈ᴗ͈ˬᴗ͈ෆ One day, my daughter had an urgent school report due that could only be done on a computer. In a panic, I asked the front desk for help, and without a second thought, the staff sorted it out for us. It was fantastic! Atour always comes through like a timely rain, helping us solve problems and quickly addressing our needs. I've already decided that next time I'm back, I'll definitely choose you again! Thanks again, and wishing you all the best and a prosperous Year of the Horse in advance!