CCandou_This time in Harbin, I chose this hotel primarily for its location and reputation. My two-night stay was quite a 'rollercoaster' – some pleasant surprises, but also some frustrating moments.
There were many highlights that deserve praise:
1. **Thoughtful Room Design**: The decor was warm and stylish, a refreshing change from the usual cookie-cutter business hotels. The bathroom's wet/dry separation was excellent, and the Laifen hairdryer along with the wall-mounted handheld showerhead were definite plusses. It really showcased the hotel's taste and attention to detail.
2. **Breakfast was a pleasant surprise!**: The variety was abundant, and the coffee was superb. I thoroughly enjoyed breakfast every morning. The restaurant service was also fantastic; staff were quick to clear plates, and the whole environment was very clean.
3. **Excellent Service in Public Areas**: The lobby offered complimentary hot water, tea, and coffee, plus shared washer/dryer machines, which was incredibly convenient for families with children.
However, the first day was quite a 'headache':
Upon arrival, we were immediately informed that the elevator was out of order. First, we were directed to find an elevator in a nearby mall, which we couldn't locate. Then, we were told to use a staircase. That staircase was dark and dilapidated. Carrying elderly family members, a child, and a pile of luggage, I grew increasingly anxious, especially since my phone had no signal and I couldn't reach the hotel by phone. Finally, after reaching the first floor, I managed to contact the hotel. Although the front desk promptly sent someone to assist and offered a gift as an apology, the whole process was incredibly stressful. Later that evening, we discovered the elevator was broken again...
In summary:
The hotel has excellent hardware; the breakfast and room details were impeccable. However, encountering continuous elevator malfunctions and misguidance on the first day significantly dampened our initial experience. I hope the hotel can prioritize equipment maintenance and optimize its emergency response procedures. If these issues can be addressed, it would undoubtedly be a five-star hotel that I'd wholeheartedly recommend.
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