Hampton Inn Pendleton

Very nice Hampton Inn as we expect. Our King room was very nice and well lit. There was a comfortable overstuffed chair with an ottoman. The room appeared to be recently updated. We appreciated the soft-close toilet seat and the lots of cubby spaces to store stuff. There is nothing close by for dining, so if you need to have dinner you will go downtown.

This review is my own personal opinion of this hotel. In my view, this hotel has to be THE WORST Hampton Inn in the U.S. Two big problems right off the bat. First, the room front door would not close shut; hence, we could not leave the room for dinner after checking into it. Secondly, it turns out that the room was the last one down the hall right next to what turned out to be the Mechanical Room. As tired as I was from driving all day, I had a hard time falling asleep. The noise from the mechanical was a constant, droning, humming noise; it sounded like a faint fog horn warning ships on the ocean, unrelenting, all night long, yet loud enough to keep you awake. It woke me up in the middle of the night and I just could not go back to sleep. When I called the front desk to complain before bedtime, the hotel manager, Heather, could only offer this simple "solution": "I can give you earplugs!!!" Unbelievable. How unfortunate and disappointing to have such an apparent lack of care for your customers. Two of the basic items that I expect and indeed demand when checking into a hotel are peace and quiet, and a front door that works perfectly well as intended. This Hampton Inn failed miserable at both and seemed to show an unfortunate disregard for our wellbeing. Asked to speak to somebody in charge when I checked out early AM, there was nobody in charge at the time. Front desk staff could do nothing to address my issues. Once back home. I called Hilton Corporate office to file a complaint. Was given a case number. Sent an e-mail to the hotel manager with my complaints asking form my money back. Four days have gone by since doing that. No response from either, yet. Nothing but crickets. Never again, Hampton Inn, Pendleton, OR. Never again, indeed.

Busy making last-minute (second?) changes to travel plans on the phone and Cassandra at the front desk could not have been more helpful and amazingly cheerful because it was pre-dawn. We got just what we needed for a quick overnight and we were so thankful to her. The hotel is excellent, with everything you need — including complimentary coffee out at 5 a.m. We had a 2-Queen studio with an accessible tub and it was perfect, very roomy. The windows open slightly. Another wonderful asset to the hotel was Jason from Maintenance who was immediately on the spot when we had trouble with the electric window shades. Breakfast included the most delicious scrambled eggs, homemade biscuits, breads/bagels, yogurts and fresh apples/bananas. Laundry and fitness off the lobby, both open at 6 am (as does breakfast). A very good show indeed, GM Heather. See you next time, which incidentally will be our 4th visit here.

It was older and in need of some updating. Hot tub was out of order. There were NO carts available to load my car at check out so I had to make SEVERAL trips portaging like a pack mule - that was a hassle! But, room layout was good and bed was comfortable. Shower needs a new shower head though. Overall stay was average, not great, not terrible. The location worked well for me.

We had such a great stay at Hampton Inn In Pendleton! The room was spacious, decorated nice, clean and set up to enjoy and relax in comfort! The continental breakfast had several choices and was set up organized and ready to serve many people at the same time. The front office staff was friendly, helpful and top notch. We hope to stay again sometime very soon! Thank-you!!

Terrible! The hotel called 10 minutes before our arrival and cancelled our paid for room. Left us stranded at 9pm in Pendleton, OR. When I asked for help finding another hotel the Hampton Inn rep hung up!

good,some staff were rude i called and asked for pillows and they said are you going to come and get them and then they called me they didn't have any, and i had only 2 pillow for 4 people

Room was very clean and cozy. Breakfast selection was excellent. Waffles, bagels, cereal, scrambled eggs, sausage, bacon. Lots of fruit. Definitely recommend

The front desk person was awesome. Very caring and kind. The rooms were nice the bed was very comfortable.