Pullman accommodation in Sanya

Our trip to Sanya led us to the Pullman Sanya Bay Oceanview Resort, and we were absolutely delighted by the service from our butler, Lily, throughout our stay. She deserves a huge shout-out! Even before we checked in, Lily proactively reached out, offering thoughtful reminders about our itinerary and helping us secure a high-floor ocean view room. The moment we opened the window, we were greeted by the stunning sunset over Coconut Dream Corridor – the view was absolutely breathtaking. During check-in, she was with us every step of the way, patiently explaining the hotel's facilities and even presenting us with welcome fruits and a small gift. Our room was spotless, and the separate wet and dry areas in the bathroom were a thoughtful touch. The mini-fridge and high-end toiletries were all there, and Lily even went the extra mile to bring us soft bathrobes – truly, every detail was perfect. Just a 30-meter stroll brought us to the private beach, where the sand was incredibly fine. Watching the sunset there in the evening was incredibly therapeutic. The 2100㎡ outdoor pool features a kids' splash area, and our little one had an absolute blast. Lily was always on hand to help take photos, offer water, and even proactively recommended some authentic local seafood restaurants, which saved us from many potential tourist traps. Breakfast at the Fuwan Restaurant offered an incredibly wide selection, and the freshly made Hainanese Yi Mian soup was absolutely delicious. Children under 1.2 meters eat for free, which was a huge relief for us traveling with a child. At checkout, Lily helped us with our luggage and even gave us a souvenir. Her service was efficient and gentle throughout, making us feel like we were with a friend. Overall, the experience was perfect – the location, facilities, and service were all impeccable. A special thank you to our butler, Lily, for her exceptional dedication! We'll definitely choose this hotel again on our next visit to Sanya. Highly recommended!

Huge thanks to Helena, our butler, for helping us get an upgrade! The direct pool access was super convenient. You can tell the hotel is a bit older, but it's really clean and that didn't affect our stay at all. The bedding was very comfortable too. They even turned on the AC for us before we checked in, and the room fragrance was lovely! There's a shuttle bus to the duty-free shop, and they offered a complimentary travel photoshoot, though we had to cancel due to time constraints. The only downside was the attitude of a couple of the pool lifeguards (I think they were on duty on the morning of the 4th and 6th). They were incredibly rude and had zero service awareness, lecturing guests about using equipment in a really impatient tone. 🙄 Overall, though, it was a pretty good stay!