Andaz Hotels in Shanghai

The experience at Andaz Xintiandi, Shanghai was fantastic! The location is superb, just a short walk to the Xintiandi commercial area, making shopping and dining incredibly convenient. The hotel design exudes a chic, modern Shanghainese vibe. The rooms are spacious and clean, the mini-bar drinks are complimentary, and the soundproofing is excellent, offering a tranquil escape in the midst of the bustling city. The service is attentive and thoughtful, the breakfast selection is rich and varied, and the facilities are well-maintained. It's perfect for both leisure and business travel. I'll definitely choose to stay here again on my next trip to Shanghai.

This was quite a disappointing stay. Since we arrived at the hotel early, we communicated with them about check-in. The hotel repeatedly promised we could check in around 12 PM, even taking my contact information and telling us to return to the front desk around 11:30 AM. However, by 1 PM, there was still no text or call from the hotel. After I contacted Trip.com customer service, the hotel front desk immediately claimed they were just about to contact us – they didn't even bother to lie convincingly. The afternoon tea and bar service later were quite subpar; the staff weren't informative or enthusiastic, which is not what you'd expect from a five-star hotel. It even made us feel like we were imposing on them, which was awkward 😅. For breakfast the next day, the peanuts were damp and oily! A serious food safety and quality control issue 😦.