5-Star Hotels in Shanghai

Having stayed at numerous top-tier five-star hotels both domestically and internationally, especially many in Shanghai, The Bellagio Shanghai is one of the very few that makes me want to return again and again. It's grand yet refined, with impeccable attention to detail. This stay was even better; Penny from guest services was beautiful and enthusiastic. She called and messaged me in advance to inquire about my check-in needs, and upon learning I was with a friend's family, she proactively arranged our rooms on the same floor and close to each other. She thoughtfully prepared fruit and toiletries for the children and even helped coordinate with their partner brand, Range Rover, for station drop-off, ensuring my friend's family and I had a perfect stay. The location is superb, convenient for both The Bund and North Bund, offering Suzhou Creek views, quiet yet central. Another highlight is the fantastic breakfast; The Bellagio's mini wontons are arguably the best in the country. This is a purely handwritten review, and I am extremely, extremely satisfied.

This is my second time at the Ritz-Carlton Pudong, and the facilities are, as expected, top-notch. Since I have a flight to the UK in two days, I decided to spend both days fully enjoying the hotel experience. The concierge team thoughtfully prepared extra bottled water for me in advance, and also gifted me a little lion charm and a personalized room key. The handwritten card was a truly warm and sincere touch, showing they remembered details I had mentioned, and they even helped me with restaurant reservations. I also took the opportunity to experience the Ritz-Carlton spa. While the price might be a bit higher, the quality of service and the staff's attitude are absolutely impeccable.

My overall stay was incredibly comfortable and pleasant, and I really have to commend this hotel. Although parking is typically charged, after a quick chat, they arranged complimentary ground parking for me, which made getting in and out seamless. This was especially helpful given how much luggage I had. The front desk staff were professional and attentive during check-in; they responded quickly, communicated patiently and thoroughly, clearly explained all the check-in benefits, and processed everything efficiently without any long waits. The concierge team also left a strong impression. They greeted guests proactively when entering and leaving the hotel, helped with directions, assisted with luggage, and were always quick to respond to any requests. Their polite and considerate demeanor, along with their attention to detail, truly showcased their high service standards. The executive lounge experience was excellent as well. It was quiet and elegant with a comfortable atmosphere, and the food and drink selection was extensive. Both the afternoon tea and evening snacks were top-notch. It was perfect for a quick break, getting some work done, or simply relaxing. My time in the lounge was very enjoyable. Overall, the guest rooms were clean and tidy, the hardware was well-maintained, and the comfort level was very high. From the customer service at the front desk and concierge to the amenities and experience in the lounge, you could feel the hotel management's dedication and thoughtfulness at every step. I highly recommend this hotel for both business travelers and families, and I will definitely choose it again for my next visit. Special tip: The underground parking is charged, but you can contact the hotel in advance to arrange complimentary ground parking on a first-come, first-served basis.

An absolutely wonderful experience! **Facilities:** Even though it's an older hotel, I was initially worried the facilities might be outdated. But when I arrived, I realized there was no need to worry at all. The overall vibe is one of rich heritage and understated luxury, without feeling old-fashioned. I personally loved it. **Hygiene:** The hygiene was excellent; I didn't notice any issues. **Environment:** Simply fantastic. Both the hotel itself and the guests staying there collectively create an atmosphere that made me feel it was truly great value for money. This is a hotel with genuinely sincere service and a superb location, well worth experiencing. I absolutely loved it.

I made a last-minute decision to stay at this hotel, and the staff were incredibly welcoming. They personally escorted me to my room, explaining all the features and amenities, and even highlighted the hotel's special services. The room offered a direct view of the Lujiazui 'Three-Piece Suit' skyline, including the Bund and the Oriental Pearl Tower – the entire panorama was right before my eyes. Although the hotel has been around for a while, it's still very well-maintained. The breakfast selection was extensive. Overall, it was a very pleasant stay.

For our family trip, we chose the Waldorf Astoria's new building river-view room. The room was spacious, and the floor-to-ceiling windows framed the magical Shanghai river view like a moving painting. Our dedicated concierges, Aaron and Brin, meticulously considered every detail for our family outing, providing practical suggestions for local attractions and responding to our requests efficiently and effectively. During our leisure time, sitting by the window, watching the boats slowly cross the river, we soaked in the unique vibrant atmosphere of the Bund. The quality of the facilities combined with the warm service created truly precious memories for this trip to Shanghai.

Our three-generation family stayed at the W Hotel this time and we were absolutely thrilled! 👍 The ambiance, service, and food were all excellent. We booked four rooms and everyone had a fantastic experience. We can't praise it enough!

Excellent stay at Grand Central Hotel Shanghai! ⭐⭐⭐⭐⭐ We stayed in the Deluxe Business Double Room, and it was huge, spacious and very comfortable. The bathroom layout was especially impressive, with two sinks, a separate toilet, and separate shower facilities, which made it very convenient for a couple. My husband was particularly impressed with the room and said he would definitely like to stay at the same hotel again if we return to Shanghai. The hotel location is very convenient, and our room was clean and well maintained. The reception staff were polite, professional and helpful throughout our stay. The bell boys were also very helpful and attentive, always ready to assist us when needed. What impressed me most was the housekeeping team. The housekeepers were exceptionally warm, attentive and friendly. Whenever they saw us returning to our room, they would proactively check if we needed our room cleaned or required anything. They were always smiling and greeted us warmly whenever we met them. Their thoughtfulness and genuine hospitality made us feel very welcome. it is never an easy job to be a housekeeper tho. While the reception team was professional and courteous, the housekeepers added an extra personal warmth that made our stay especially pleasant and memorable. Overall, we had a wonderful experience at Grand Central Hotel Shanghai. Excellent room, excellent service and wonderful hospitality. We would definitely stay here again on our next visit to Shanghai! Note: the photo attached here is hotel room view, Nanjing East shopping street is just a 2 min walk

Extremely satisfied with my stay! The water, electricity, and internet were all very stable, and the front desk staff were all attentive. The facilities are new, and the room had a lot of thoughtful details. The value for money is really excellent. I saw online that it's close to both the metro and the train, and it truly is. If you're catching a train the next day, I highly recommend this hotel.

We are lucky to stay here , it’s a very nice hotel with beautiful views to the bund and the finantial area, despite the don’t really speak English they use translator all the time and the conversation always go smooth! In the reception we were attended by Xiao Han very friendly