5-Star Hotels in Shanghai

I was upgraded directly to a suite upon check-in, and the view from the high floor was excellent. The facilities are currently among the best at Dishui Lake. Although it's a bit of a distance from Dishui Lake itself, there are two parks downstairs, including the upcoming Mobius Ring. Because the Jinjiang building is so tall, you can see a panoramic view of Dishui Lake, including the fireworks show, from the upper floors. This actually gives it a better view than other hotels right on the lake. The buffet was decent, but I felt like the à la carte menu didn't have many options – maybe that's just my impression. There are 7 restaurants, but it seemed like only about 4-5 of them, including the executive lounge, actually served meals. The service was generally satisfactory, but upon closer inspection, the service levels varied. Sun Shuaiqi, a server at the Sheng Yan restaurant, left a particularly good impression; he was clearly well-trained and provided excellent service. Overall, if you like peace and quiet, this hotel is the best choice at Dishui Lake.

My stay this time was incredibly comfortable and pleasant. Gary from guest relations was attentive and thoughtful throughout, promptly responding to all my requests. The laundry service was very efficient, and my clothes came back clean and tidy. In the evening, the turndown service was meticulous, creating a warm and inviting atmosphere. The room itself was clean and comfortable, and the service from all staff members was professional and warm-hearted. Overall, my experience was excellent, and I will definitely choose to stay here again on my next visit. Highly recommend!

They gave us an ideal room with a view of the Pearl Tower! The service was excellent; they really went out of their way to help us due to our flight cancellation because of a typhoon. At the reception, there were Russian-speaking hostesses, and the local hostesses also spoke decent English. The rooms truly felt like heavy luxury! Everything worked perfectly. On the downside, breakfast was very specifically Chinese, you really had to pick and choose what to eat to avoid food you weren't accustomed to. Also, the hotel allegedly miscalculated our stay twice, increasing the cost retroactively each time. Another unpleasant detail is that booking this hotel through Trip.com is considered a pre-booking, and you will effectively be charged twice at the hotel itself, plus a deposit for your stay. The pre-booking amount will only be refunded a few days after checkout – just be prepared for this.

I booked a one-bedroom family suite for my family trip this time, and the overall stay far exceeded my expectations. I have to give a special shout-out to Shirley at the front desk. We arrived during peak check-in time and I was worried we'd have to wait a long time, but the front desk attendant was incredibly efficient. She verified our information and completed the check-in process without any delays, all within a few minutes. Knowing we had kids, she proactively arranged a quiet room away from the elevators and hallway for us. She meticulously explained the suite's layout: a spacious living room and two large beds in the bedroom, which was perfect for our family without feeling crowded. She also thoughtfully pointed out where to find the iron, slippers, and bathrobes in the living room and even offered complimentary children's toiletries. During our stay, we went down to ask Shirley about nearby parking and restaurants, and she patiently and thoroughly explained everything with a gentle and warm attitude, always smiling without a hint of perfunctoriness. The check-out process was just as quick, no waiting needed. The suite itself was clean and tidy with a well-planned layout, and the front desk's attentive and thoughtful service was a huge bonus. It's suitable for both couples and families with children, offering excellent value for money. I'll definitely choose this hotel again next time I bring my family, highly recommended! First DIY cocktail: great

An absolutely wonderful experience! **Facilities:** Even though it's an older hotel, I was initially worried the facilities might be outdated. But when I arrived, I realized there was no need to worry at all. The overall vibe is one of rich heritage and understated luxury, without feeling old-fashioned. I personally loved it. **Hygiene:** The hygiene was excellent; I didn't notice any issues. **Environment:** Simply fantastic. Both the hotel itself and the guests staying there collectively create an atmosphere that made me feel it was truly great value for money. This is a hotel with genuinely sincere service and a superb location, well worth experiencing. I absolutely loved it.

We finally stayed in the long-coveted room with the scenic bathtub. The floor-to-ceiling window bathtub is definitely the highlight, offering a serene view of the flowing river and the city's towering buildings – capturing the unique romance of Shanghai perfectly. The breakfast buffet in the morning was incredibly thoughtful, with a wide variety of dishes catering to both adults and children. With no rush, we savored the moments amidst the city's riverfront panorama, creating warm birthday memories for the kids.

Our overall stay was excellent! Our dedicated concierges, Aaron and Danny, were amazing. They weren't pushy with sales, but rather offered practical advice from a guest's perspective, striking the perfect balance. They are definitely the highlight of the Waldorf. A big thank you also to our dedicated concierge Coco, and to Bruce and Johnny from the concierge team. The room attendant was also very kind and attentive. Overall, we were very satisfied! ❤️

We had a wonderful stay at W Shanghai – The Bund and would definitely choose to stay here again. The hotel is stylish, very clean, and the facilities are excellent. The staff were friendly, welcoming, and always happy to help. We really appreciated that they accommodated a late check-out after our flight was delayed, which made the end of our trip much less stressful. The breakfast buffet had a fantastic selection of both Western and Chinese dishes, with plenty of variety each morning. We also enjoyed spending time at the outdoor pool and fitness centre, both of which were well maintained. One of the highlights was the outdoor bar area overlooking the Bund – it’s a beautiful place to relax in the evening with amazing views of the Shanghai skyline. The location is excellent and within walking distance of the Bund, making it easy to explore the area on foot. Overall, we had a very pleasant experience and would highly recommend W Shanghai – The Bund to anyone visiting Shanghai. It offers great service, excellent facilities, and an unforgettable view.

Hello! From August 13, 2018, to May 28, 2026, here I am again at the Grand Hotel Shanghai! All the furnishings and facilities are just as I remember them, and the service is as warm as ever. The only things that hint at the passage of time are the slightly worn leather on the desk and the somewhat aged bathroom fixtures; otherwise, everything is absolutely perfect! It boasts a fantastic location, incredibly warm service, and delicious, tasty breakfasts – especially that authentic bowl of Lanzhou pulled noodles 🍜. And the view of Nanjing Road Pedestrian Street right outside the window brings back so many memories; it truly feels like coming home. It's such a wonderful feeling! I know for next time, whenever that may be, I'll definitely choose it again. 🥰

Huge thanks to Daniel from customer service for his thoughtful and attentive service during my stay. He proactively called me before check-in to arrange welcome fruits according to my preferences and prioritize a higher floor room with a better view. His attention to detail was exceptional. Overall, I was very satisfied with the stay; the service was meticulous and reliable. For future visits to the Xintiandi area, I will definitely choose Andaz Xintiandi, Shanghai again. Highly recommended!