5-Star Hotels in Shanghai

I was there from 1-6 Aug. Service is excellent! From service desk they are wonderful. Our chambermaid has been very attentive, she would clean our room when we are out within her schedule and she provides us the toiletries and water we need on a timely basis. She’s friendly, service oriented and helpful! Front desk is also very accommodative and service oriented. They are always looking out for us like storing our luggages and other requests in a timely manner. The security also looks out for our grab car and help us with luggages. Personally, I love the soft drinks concept teh hotel have, quietness and cleanliness. Thanks, Joya hotel! Hope to come again!

The dinner at Jin Xuan was an unexpectedly wonderful experience. The server introduced each dish throughout the meal, and there was also a tea master who brewed tea for us. The tea was clear in color, rich in aroma, and had a mellow aftertaste. From the restaurant, you can overlook the Bund's historic buildings, and the night view is superb. We also went to the FLAIR bar on the 58th floor, where we enjoyed a 180-degree panoramic view of the enchanting nightscape of Shanghai, the 'Paris of the East'.

This hotel boasts an excellent location, being close to the Pudong International Exhibition Center and Century Park, which is super convenient for attending exhibitions and sightseeing. There are shopping malls and a subway station nearby, making transportation a breeze. The pool is fantastic, and the service is top-notch, especially Nancy's service, which truly stood out. She was diligent and responsible, genuinely friendly, and communicated with great detail and patience. She quickly understood our needs and went above and beyond to help us resolve various issues, working efficiently and reliably. Her service was perfectly balanced – attentive without being intrusive. Overall, the experience was great, and her professionalism was outstanding. A sincere thank you to Nancy for her dedicated efforts; I highly recommend this hotel.

While the basic accommodation needs are met, there's definitely room for improvement in the details. In the mornings, there was often a loud banging noise from the corridor, which was quite disruptive and woke me up early, preventing a good night's sleep. The in-room facilities felt quite dated, and the bathroom waterproofing was inadequate; water would easily seep out during showers, making the floor slippery – a minor but present hazard. I hope the hotel considers renovating and upgrading the bathroom facilities and improving sound insulation between floors. On the positive side, the hotel's unique scenery and ambiance are big pluses. The lobby frequently features a resident band playing live music, creating a wonderful atmosphere in the common areas with their melodious tunes. The rooftop bar offers expansive views and an excellent sightseeing experience. The antique Rolls-Royce parked outside is a rare sight and makes for a stylish photo opportunity. Overall, it's a mixed bag of pros and cons.

This stay, I chose the Bund Club Suite located in the main building. The room retains the vintage layout native to the old architecture, featuring hardwood floors, a decorative vintage fireplace, and a signature four-poster canopy bed, along with a separate living room and a walk-in closet. The dedicated concierge, Aaron, and the marble bathroom with a classic clawfoot tub, all highlight the historical essence of Old Shanghai in every detail. It perfectly preserves the charm of a century-old building while also offering the comforts of modern living.

Overall, my stay was excellent. The environment and location are superb, and all staff members provided top-notch service. VIP service from Jenny and Sylvana was particularly attentive and thoughtful. My room offered an unobstructed view of the river, and the complimentary incense each day was lovely – I even bought two types at check-out. The breakfast was incredibly delicious and well-prepared. The terrace restaurant offered fantastic night views, with panoramic vistas of the Bund and Lujiazui. I will definitely choose to stay here again on my next visit!

First off, the room decor is absolutely stunning, as it always is at W hotels. I've stayed at Ws in Xi'an, Macau, and Chengdu, and now Shanghai – their design aesthetic is consistently modern and really resonates with us Gen Z. The room layout and attention to detail are spot-on. They never disappoint when it comes to style. Secondly, I won't go into too much detail about cleanliness; W hotels consistently maintain high standards, so no issues there. Thirdly, the service was excellent. Any request I had was promptly considered and accommodated by the hotel. You feel the exceptional service from the moment you step into the hotel. Staff members are present from the luggage drop-off all the way to the elevator lobby, waiting to assist. Furthermore, the dining experience was fantastic. The breakfast at every W I've visited has been superb, truly top-notch. Finally, since it was our first time at the Shanghai W, the front desk even upgraded our room! I was pleasantly surprised to find myself in a 'Marvelous Suite'. The whole experience was absolutely brilliant. The only minor drawback was that the drinks and room setup included in the Ctrip package weren't prepared in advance, even though I had called a day earlier. If those details could also be taken care of beforehand, so you walk into a fully prepared room, then this would truly be a 10/10 experience.

The experience at Andaz Xintiandi, Shanghai was fantastic! The location is superb, just a short walk to the Xintiandi commercial area, making shopping and dining incredibly convenient. The hotel design exudes a chic, modern Shanghainese vibe. The rooms are spacious and clean, the mini-bar drinks are complimentary, and the soundproofing is excellent, offering a tranquil escape in the midst of the bustling city. The service is attentive and thoughtful, the breakfast selection is rich and varied, and the facilities are well-maintained. It's perfect for both leisure and business travel. I'll definitely choose to stay here again on my next trip to Shanghai.

I love this hotel 100% strategic place , just walk in front of your hotel you already find subway Nanjing East rd station exit 4 A&B, infront of you hotel also minisoland , Lawson, easy to find any restaurant you want to eat. The service was so warm from bell boys till the receptions ,even the room service they all did great job The bed was double bed so felt comfort even sleep 2 person in bed, the swimming pools was amazing must try so luxury changing room ( the swimming pool is in 5 th floor) They have fun deal photo with old shanghai vibe with full make up, qibao , and professional photographer only RMB 198 and they give you 1 picture but if you like other pose you can add 1 picture add RMB 100 , all dress and accesories are brand new and they used the business center near lobby to make up and take you picture in 6th floor and lobby. Just walk to right side of hotel you Will find delicious bao , delicious hotpot, yummy cookies and chocolate plus 1 pizza resto Miss Sheila Jin from business center did great service, she treat you with warm heart and friendly , she explain all things about the photos package and serve us so great, so my daughter have beautiful photoshoot , the photos all great amazing. Thanks Grand Central Hotel , Will back again if i visit shanghai again

We had a wonderful stay at this hotel. The location is fantastic—within easy walking distance of Shanghai Railway Station. If you’re traveling through Shanghai and need to transfer to Pudong Airport, this is a very convenient place for an overnight stay or layover. The customer service was superb. The front desk staff were friendly, professional, and very efficient. Mr. Li was especially helpful, and it was obvious that he takes his job very seriously. Our room was clean, spacious, comfortable, and quiet. We really had nothing to complain about. The hotel also offers a breakfast buffet with a good variety of selections, which was very convenient before heading out in the morning. Thumbs up for the front-lobby décor! My daughters loved the fountain with the colorful goldfish. Overall, we were very happy with our stay. Great location, excellent service, and comfortable accommodations. We would definitely stay here again!