5-Star Hotels in Shanghai

Summary: The worst service I've ever encountered in a hotel of this caliber. I stayed for 2 days. On the first night when I checked in, I noticed there was no doorman at the hotel entrance to open car doors or help with luggage. I asked the front desk if no one was on duty at night. The manager, who had a great attitude, said someone might have been out delivering something, and that it was quieter at night but they would improve. (He had a very good attitude and offered me breakfast, though I didn't eat it as I don't usually have breakfast). Then I asked the front desk for a latex pillow. I waited for half an hour upstairs, but it wasn't delivered. When I called, they said they forgot. Next, while looking for a charging port by the bed, I knocked over a glass and got really annoyed as to why the glass was placed by the bedside late at night (this was my fault, as I was quite angry at the time). The manager, with a great attitude, came to help clean it up, and I even went to the front desk the next day to apologize. Second day: I left my earphones, cigarettes, and lighter in the car. I messaged the driver to arrange for the concierge to bring them up. They were never brought up until the next day when I was checking out to go to the airport. I asked the driver why they hadn't been brought up, and the driver said he had given them to the concierge last night. I went to ask: the concierge said they forgot to deliver them. By the way: when I returned to the hotel on the second night, I still noticed there was no doorman or security. Car doors and luggage were unattended. I really don't know! What exactly is the concierge at this hotel doing! What are they responsible for!!! Facilities: The facilities are very good, the rooms are large, and the walk-in closet is excellent. I usually try out the pool and gym at every hotel, but I wasn't in the mood this time. I won't be coming back.

My kid found this hotel online and insisted on staying here. I initially thought it was a bit pricey, but I couldn't say no to them, so I reluctantly booked it. However, as soon as we entered the room, we were absolutely stunned by the beautiful view! The Oriental Pearl Tower was right before our eyes, along with blue skies, white clouds, and the Huangpu River! Truly unbeatable! It felt totally worth it. The only thing is that all the drinks in the mini-bar cost extra, so we didn't end up having any. 🤭 I'd suggest the hotel offer complimentary drinks to guests traveling with kids! ✌️

This was a return stay, and it happened to coincide with a typhoon. The hotel service was excellent. When we checked out, Mr. Lin at the front desk helped us with our luggage and held an umbrella for us. We're very grateful! The breakfast was great. On the day of the typhoon, when we couldn't go out, we leisurely enjoyed breakfast, watching the Huangpu River and the heavy rain intertwine – time became warm. First DIY cocktail: Quite good. Minibar: Didn't use it, but there's Coke and Sprite, which young people probably like. Cleanliness: The cleaning auntie was very attentive. We stayed for 9 nights and got to know her well, which was nice.

This hotel is perfect for families with young children, especially if you have a late flight and no specific plans. It has a pool and an adventure park, which can keep the kids entertained for a good part of the day even after check-out. When you're tired, you can just sit there and order takeout. Plus, it's connected to a mall, so you don't even have to go outside. The breakfast offers a wide variety of options, though it's not particularly gourmet, but for the price, it's acceptable. However, it gets quite busy on weekends with many families, and the front desk can be very hectic, so don't expect to get your room much before 3 PM. Overall, it's still very good value for money.

An absolutely wonderful experience! **Facilities:** Even though it's an older hotel, I was initially worried the facilities might be outdated. But when I arrived, I realized there was no need to worry at all. The overall vibe is one of rich heritage and understated luxury, without feeling old-fashioned. I personally loved it. **Hygiene:** The hygiene was excellent; I didn't notice any issues. **Environment:** Simply fantastic. Both the hotel itself and the guests staying there collectively create an atmosphere that made me feel it was truly great value for money. This is a hotel with genuinely sincere service and a superb location, well worth experiencing. I absolutely loved it.

The room view is absolutely stunning! I was told there are only two rooms of this type facing the Bund, and you can see the Oriental Pearl Tower from here. The room is spacious and very comfortable, and the minibar is complimentary. Breakfast was decent, pretty standard. What's really great is that you can order room service 24/7, and the food is delicious. The butler was also always available for communication online. We went to Prince Restaurant on the 2nd floor, and even though it was only half an hour before closing, they welcomed us. One dish was a bit spicy, so the chef kindly remade it for us. The two wonderful staff members (a man and a woman) stayed with us the whole time, which was incredibly thoughtful. Highly recommend this place, I'll definitely come back!

The most delightful stay of our trip! The hotel is very close to the Bund, so we could take leisurely strolls along the river and soak in the Shanghainese charm. The room was clean and comfortable, with thoughtful touches everywhere. Our dedicated concierges, Echole and Vicky, provided gentle and impeccable service. At night, we could enjoy the dazzling night view of the Bund, taking in all the romance of this magical city. It's truly a rare and wonderful memory of our stay in Shanghai. I particularly loved the century-old elevator – pulling the iron gate felt like traveling through time, very cool! It would be perfect if there was an extra spot in the restroom to place a phone.

I love this hotel 100% strategic place , just walk in front of your hotel you already find subway Nanjing East rd station exit 4 A&B, infront of you hotel also minisoland , Lawson, easy to find any restaurant you want to eat. The service was so warm from bell boys till the receptions ,even the room service they all did great job The bed was double bed so felt comfort even sleep 2 person in bed, the swimming pools was amazing must try so luxury changing room ( the swimming pool is in 5 th floor) They have fun deal photo with old shanghai vibe with full make up, qibao , and professional photographer only RMB 198 and they give you 1 picture but if you like other pose you can add 1 picture add RMB 100 , all dress and accesories are brand new and they used the business center near lobby to make up and take you picture in 6th floor and lobby. Just walk to right side of hotel you Will find delicious bao , delicious hotpot, yummy cookies and chocolate plus 1 pizza resto Miss Sheila Jin from business center did great service, she treat you with warm heart and friendly , she explain all things about the photos package and serve us so great, so my daughter have beautiful photoshoot , the photos all great amazing. Thanks Grand Central Hotel , Will back again if i visit shanghai again

The rooms at Andaz Xintiandi are decent; you can tell the older hotel is being maintained, and it's not in terrible condition. For those considering staying here, pay close attention, as this is my first negative review this year, and I'll objectively explain where the service falls short. Upon arriving at Andaz, the doorman didn't proactively greet me when I got out of the car, nor did he help with my luggage. Only after I took my bags out of the trunk did he symbolically come over to take them, without saying a word or greeting me. As soon as I entered the building, he just dropped my luggage and went back to the door? I was utterly baffled. For a hotel supposedly on par with Grand Hyatt, is this the first impression they want to make? The overall check-in process was fine, though it felt cramped and uncomfortable, with no available seating. The second point that made me extremely uncomfortable was when I went downstairs to swim. There was no one at the gym reception to greet me. A man in a suit, who looked like a manager, glanced at me when I stood at the reception desk, then pretended not to see me and continued talking to other staff. I watched as I was completely ignored. Is your chat more important than a guest's needs? If I hadn't raised my voice to ask where the pool was, they wouldn't have bothered with me at all. My enthusiasm for swimming was completely gone. The pool was also full of unruly kids, hogging space and splashing everywhere, and the lifeguard did nothing. If it weren't for the decent front desk staff, I wouldn't give any points for service. Friends looking for comfort should definitely avoid this place. Based on my experience this time, I will absolutely not choose this hotel again, and probably not even any Andaz hotel!

This was my second stay at the W Hotel within three months, and once again, I was thoroughly impressed. The front desk kindly arranged a high-floor room, and the view from the window was absolutely captivating. From the concierge to the buffet restaurant and the swimming pool, all the staff were incredibly friendly, and the service was attentive and meticulous. Both stays have been very satisfying, and I highly recommend it.