5-Star Hotels in Shanghai

I have to give a huge shout-out to the incredibly thoughtful Manager Yuanyuan! From booking our stay to checking out, every step was perfectly organized. When we couldn't find our way to check in, she personally came to the fountain to pick us up and gave us detailed directions. All our requests, like afternoon tea and help with travel photography, were promptly addressed. Before we left, she pre-arranged everything, saving us the hassle of running around. Her attitude was gentle and considerate, and she handled everything efficiently and reliably. Having such a caring and responsible manager truly made our stay exceptional! 🌹

This stay truly exceeded my expectations, and I have to give a special shout-out to Penny from Guest Relations. She proactively called me before check-in to carefully ask about my needs, and her demeanor was warm and considerate. After connecting on WeChat, she promptly responded to all my inquiries, from check-in details to various last-minute requests, always arranging everything perfectly. I didn't have to worry about a thing throughout my stay. The check-in process upon arrival was smooth and efficient. The overall environment was clean and comfortable, and both the soft and hard amenities were excellent. The staff as a whole were highly professional. From the initial communication and assistance during my stay to the seamless overall service, everything was spot-on, making me feel genuinely cared for. It was a completely pleasant and worry-free experience. I'll definitely prioritize this hotel again if I'm back in the area. Highly recommended!

I messaged them on WeChat beforehand to arrange a birthday setup and a personalized room key, and everything was perfectly arranged on the day of check-in. Upon arrival, Angel personally escorted me to the room, explaining the hotel facilities and the surrounding area along the way. Julie even gave me a small lion keychain. The service was impeccable, and they were very accommodating. Breakfast was on the 52nd floor with an amazing view. A foreign lady in a red suit brought a small birthday cake and arranged a window-side sofa seat for me. Enjoying breakfast while overlooking Lujiazui was a wonderful experience. The room faced the Bund directly, offering an unparalleled view. The pool was well-maintained, and I particularly enjoyed the hot spring area. While the hardware might be a bit older, as the saying goes, 'an old Ferrari is still a Ferrari' – the classic charm and quality are definitely there. Overall, it exceeded my expectations, and I'll definitely choose this hotel again next time I'm in Shanghai.

Max x Hotel was very very nice, location is perfect and price is very worth it!! The service was absolutely amazing, and breakfast is also very nice they also had Shanghai classic breakfast and also western and Asian breakfast. The room’s view is very very nice. They also have excellent English service! The staff is very friendly and sweet especially WANG XING, DANDAN AND WANG HAO LIN. I had very amazing 2 days in Shanghai hopefully see you guys next time! 酒店景色，位置，服務，房間，性價比全部都是滿分的！晚上和日出的時候景色特別好，晚上看著風景泡澡超級舒服！前台和工作人員的服務也特別好！態度也很好特别贴心！如果有什么问题及时找工作人员沟通！特别感谢 王星，丹丹，王浩林这三位工作人员的照顾！ 我一个女生拖着两个行李箱。实在是太感谢这三位的照顾了

The Radisson Blu Hotel Shanghai New World is grand and spotless overall, with an unbeatable location. Oliver and Vanida provided gentle and professional service; the check-in process was smooth, and they patiently and thoroughly answered all my travel-related questions. They were friendly and considerate, and their service throughout was very patient. This stay was extremely comfortable and is highly recommended.

Booked this hotel for my parents' 50th wedding anniversary and their birthdays. The hotel found out and immediately arranged for a Peninsula cake and fruit. The cake was so delicious we ate it all before I could take a picture! My parents mentioned they liked the tea bags, and the staff promptly provided more for them. They also quickly came to teach them how to use the coffee machine. My parents were very happy. The hotel is beautiful and luxurious, and the location is superb. We also went to the jazz bar on the 14th floor to see the night view, which was absolutely stunning.

Our stay was incredibly comfortable. The room was clean and tidy with a great view. Our butlers, Deslin and Lily, provided attentive and thoughtful service, proactively following up on all our needs and responding quickly. Any issues we had were promptly and properly resolved. Their considerate care was just right, and the cleaning was very timely, with towels replaced swiftly. This made the whole trip feel very pleasant and is highly recommended. It's also worth mentioning that the cleaning staff on our floor on the morning of our departure were very friendly, once again highlighting the hotel's meticulous service. I hope the hotel can pay attention to the showerhead and sink faucet in the room, as the water pressure is too strong and often splashes out, getting clothes wet. The room offers a different Banyan Tree themed incense or essential oil (optional) daily.

When I was choosing a hotel, I fell in love with the room at the Shanghai Club at first sight, and it certainly didn't disappoint. The room was even more beautiful than I imagined, with meticulously designed details everywhere. It felt exquisite and elegant, perfectly matching the hotel's overall style. The hotel's service was also top-notch – professional and just the right amount of warmth, which made me feel very comfortable. If I had to point out one thing, the room might have been a tiny bit damp, but in Shanghai, and in an old building, that's understandable and didn't affect my stay. The breakfast options weren't extensive, but there was enough to eat, and the taste was decent, neither outstanding nor poor. The main draw here was definitely the ambiance. Although I didn't sit at the bar in LongBar, the sofa seating was still an excellent experience. I really enjoyed the 'retro' style of service here. Perhaps because of the typhoon, there didn't seem to be many guests, which gave me the luxurious feeling of having the space almost entirely to myself.

We booked a suite for our wedding reception to host both sets of parents. When the housekeeping team helped us bring up some of our luggage, they even came along to specifically wish us a happy marriage! I was so touched. Then they adjusted the air conditioning for me because I was decorating and they were worried I'd get hot. They turned it down and even introduced me to the room's mini-bar! Later, they also sent up some fruit for me 😊 It was delicious and so fresh! In the evening, they proactively asked if I wanted turndown service~ The breakfast in the morning was especially good, with seaweed sticky rice cakes, and I even had the Shanghainese specialty 'Shuangdang Soup'! My parents and family all said the dinner banquet was excellent! The seafood received particularly high praise – it was incredibly fresh, the lobster was springy, and the beef cubes were juicy. The two-way roasted suckling pig was also very unique. Everyone in the family was very satisfied, including the wedding cake we ordered at the end; they all said it was better than cakes bought outside. It was a very happy experience.

Hello! From August 13, 2018, to May 28, 2026, here I am again at the Grand Hotel Shanghai! All the furnishings and facilities are just as I remember them, and the service is as warm as ever. The only things that hint at the passage of time are the slightly worn leather on the desk and the somewhat aged bathroom fixtures; otherwise, everything is absolutely perfect! It boasts a fantastic location, incredibly warm service, and delicious, tasty breakfasts – especially that authentic bowl of Lanzhou pulled noodles 🍜. And the view of Nanjing Road Pedestrian Street right outside the window brings back so many memories; it truly feels like coming home. It's such a wonderful feeling! I know for next time, whenever that may be, I'll definitely choose it again. 🥰