Featured facilities: Swimming Pool, Executive Lounge, Spa
Good
9230 reviews
9.1/10
1 night
From HK$1,511
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9.8/10
Perfect
XXiexiaotingThis was my second stay here. I'd forgotten to book two consecutive nights previously, so when I arrived at the front desk, I asked for help. The lady at the front desk was very kind and arranged for me to stay two nights, even upgrading me to an apartment suite. The 110-square-meter room had a huge living room and an open kitchen with a fridge and a steam oven. It was very clean, and the service was enthusiastic. The hotel has a swimming pool, perfect for kids, and a small children's play area, which was enough to keep a boy busy with puzzles. You can see fireworks from the 22nd-floor meeting room, but if you want a really good view, I'd suggest finding another spot. The hotel is very close to Yaoxue and Haichang, and food delivery platforms are also very convenient, making it a great choice for family trips ❤️
Hotel near Dishui Lake and Lin-gang Area, Shanghai
Price per night from:HK$760
9.5/10
Outstanding
GGuest UserThis was honestly one of the most memorable hotel stays we have ever experienced.
We stayed at The Ritz-Carlton Shanghai, Pudong to celebrate my girlfriend’s 23rd birthday during our first trip to Shanghai together, and the entire experience exceeded our expectations from beginning to end.
Before arrival, Assistant Guest Recognition Manager Yana Ivleva kindly communicated with us by email and thoughtfully helped arrange everything for the celebration. Her warmth, professionalism, and genuine care made us feel welcomed even before we arrived at the hotel.
The room decoration, birthday cake, handwritten card, flowers, and beautiful Bund view created such a special atmosphere for us. Every detail felt thoughtful and heartfelt rather than simply formal hotel service.
The hotel itself was also outstanding — the room condition, cleanliness, facilities, swimming pool, and especially the incredible night view of Shanghai were all amazing. Flair Rooftop Bar was also a wonderful experience for enjoying the skyline and atmosphere.
What impressed us the most, however, was the hospitality. Yana and the staff truly made this stay unforgettable for us, and thanks to them, our first trip to Shanghai became a memory we will cherish for a very long time.
We are sincerely grateful to The Ritz-Carlton Shanghai, Pudong and will absolutely look forward to returning again in the future.
Hotel near Lujiazui Area, Shanghai 4.5% of visitors choose this area
Price per night from:HK$2,658
9.5/10
Outstanding
GGuest UserThis time, I brought my child and elderly parents to Shanghai, and choosing the Bund Oriental Beauty Hotel was absolutely the right decision! The front desk service was incredibly thoughtful; knowing we had a child, they specially upgraded us to a river-view room. At night, lying in bed, we could see the stunning Huangpu River nightscape – it was so beautiful, we didn't want to sleep!
Before check-in, we received detailed instructions about the gym, laundry room, and breakfast times. The drinks and mineral water in the room were all complimentary, and the one-click WiFi connection was very convenient. The lounge service was also excellent; the staff were enthusiastic throughout, and they followed up on our needs via WeChat, responding promptly without any perfunctory feel.
Hygene, environment, service, and facilities were all perfect. For families traveling with kids, the experience was truly top-notch. I'll definitely choose this hotel again next time I'm in Shanghai!
Hotel near The Bund Area, Shanghai 17.7% of visitors choose this area
Price per night from:HK$1,334
9.4/10
Outstanding
GGuest UserExtremely satisfied! This is one of the most luxurious hotels I've ever stayed in. Coming from the Disney Hotel's executive room, I instantly felt like the money spent here was truly worth it!
First, the room is spacious, the bed is super comfortable, and both the lounge area and bathroom are generously sized. The toiletries are Aesop, and the kids' toiletries are also excellent!
Second, the breakfast buffet is fantastic, and there's an à la carte menu too – I couldn't get enough of it.
Furthermore, the location is superb. You can walk to the Bund, and there are plenty of great restaurants nearby.
Also, the concierge service was wonderful and proactive. With lots of luggage and kids, they eagerly helped with transfers to and from the car, saving us from many awkward moments.
Overall, the experience was fantastic. I'll definitely stay here again on my next visit!
Hotel near The Bund Area, Shanghai 17.7% of visitors choose this area
Price per night from:HK$2,879
9.4/10
Outstanding
GGuest UserTerrible. Will not stay again. The check-in SOP was unclear, forcing guests to ask multiple questions, even for basic information like breakfast times and location. The room smelled of smoke, possibly due to old or poorly maintained air conditioning. The front desk staff denied there was a smoke smell and only after repeated requests did they show me other rooms, about half of which also smelled of smoke. Their service attitude was both arrogant and perfunctory. The operational procedures were also a mess; for example, after checking in, I found the room didn't even have a kettle and called to request one. Ten minutes later, housekeeping knocked on the door, saying they needed to replace the in-room magazine. It was bizarre to replace a monthly magazine after check-in. The kettle that was eventually delivered was wet inside and out, with a strong disinfectant smell inside. The ice bucket in the room also had water and already smelled foul when opened. The hotel management is riddled with loopholes everywhere; quality is in the details. The hard furnishings like the toilet and bathtub in the room were old, the shower handle was broken, and the water pressure was worse than a 3 or 4-star hotel. The linens were average. However, the bedding and mattress were good.
Hotel near The Bund Area, Shanghai 17.7% of visitors choose this area
Price per night from:HK$4,199
9.4/10
Outstanding
AAnonymous UserA huge thank you to Deslin for the incredibly thoughtful and attentive assistance during my check-in! From the warm, welcoming smile as I walked in, to patiently explaining the hotel's facilities and the surrounding area, every detail made me feel so comfortable. What moved me even more was how Deslin noticed my travel fatigue and proactively helped me upgrade to a quieter, more comfortable room, even thoughtfully preparing welcome fruit and a heartfelt handwritten note. The check-in process was efficient and smooth, and throughout, Deslin maintained a gentle tone, answering all my questions, which instantly helped me shed all my travel weariness. This genuine care and professional service truly define what it means to feel at home. Kudos to Deslin, and I look forward to meeting such an outstanding person again on my next stay! 🌟
Hotel near The North Bund Area, Shanghai 1.2% of visitors choose this area
Price per night from:HK$2,116
9.4/10
Outstanding
BBiejuanleworenshuThe room was super comfortable, though the pillows were a bit high. The view from the window was lovely and relaxing. When we ran out of water in the room, they brought more right away. The front desk staff, especially the ladies, were incredibly nice. The hotel's cookies were absolutely delicious! I even bought a whole tin to take home when I checked out. Plus, Xadu Town is right downstairs, making it really convenient for dining and shopping.
Hotel near Hongqiao Airport/National Exhibition and Convention Center, Shanghai
Price per night from:HK$545
9.4/10
Outstanding
GGuest UserRooms: This time, I managed to snag a low-priced room, and the front desk staff kindly upgraded it for me, which I really appreciated! Being able to see the park view was fantastic, and the high floor offered excellent views. The room's overall decor felt quite new, and the bed was very comfortable!
Cleanliness: The housekeeping daily was spotless. They even proactively folded my pajamas, which I was very happy about! 😊 They also met all my requests for extra toilet paper, so a big thank you to the thoughtful housekeeping staff.
Location: Zhongshan Park is right across the street 🌳, and Yuyuan Road is just next door, with lots of boutiques, cafes, and bakeries – perfect for a city walk and Instagram-worthy spots. Plus, Zhongshan Park Station Exit 8 is downstairs, making it convenient to get anywhere on Line 2.
Service: Before check-in, they thoughtfully called to confirm my check-in time and any other needs. The doorman at the entrance proactively helped with my luggage. A big thank you to all the staff for their warm service!
Hotel near Zhongshan Park Commercial Area, Shanghai 2.9% of visitors choose this area
Price per night from:HK$878
9.2/10
Very Good
TThe Lonely TravellerMight I say, our entire stay at the W was marvelous from beginning to end. Upon arrival, we were greeted and helped with our luggage straight yo our room. The staff at the front desk was extremely friendly. She even offered to upgrade us to a room with a better view seeing that we were celebrating and visiting Shanghai for the first time. Each staff seemed to acknowledge our existence all throughout the hotel. This made us feel like extremely important people.
Our room was absolutely stunning and oh my was the view ever so perfect. Room service was excellent. Their burger was probably the most delicious. We visited amd stayed in many hotels around China and this one definitely left some beautiful memories.
We would highly recommend staying here if ever visiting Shanghai. Every penny spent was worth it.
Hotel near The North Bund Area, Shanghai 1.2% of visitors choose this area
Price per night from:HK$2,471
9.2/10
Very Good
GGuest UserService: I really appreciate Mr. Chen Xintong, the hotel's Room Manager. His service was impeccable and very thoughtful. He arranged a complimentary room upgrade for us and helped us book the hotel's buffet. The teppanyaki chef at the restaurant is incredibly skilled; dishes like the 'Lekoufu' cake and the 'drunken' crayfish were as outstanding as everyone raves about!
Hygiene: The housekeeping auntie was very meticulous in cleaning our room, and the manager even double-checked to ensure everything was up to standard.
Environment: The hotel environment is quite good, especially the evening atmosphere at the lobby bar with live music.
Facilities: The facilities are a bit dated, which is understandable since the hotel opened in 2013. Also, having to go downstairs personally to pick up food deliveries is a bit inconvenient. I'd suggest improving this with robot delivery.
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Which 5 star hotels in Shanghai have a swimming pool?