HHHHsmileTo Shanghai Jin Jiang International Hotels Group, Management of Jing An Kunlun Hotel, and the Atrium Cafe Team,
As frequent travelers who have stayed in many five-star-plus hotels around the world, my 80-year-old mother and I would like to share an honest note about our recent stay at your hotel. To be frank, the overall service didn’t quite meet the five-star standard we’ve come to expect — for instance, on a rainy day, the front desk staff could have been more proactive and welcoming, especially to elderly guests. The lobby manager and housekeeping team could also respond faster to requests from executive lounge guests, without delays or indifference. That said, Mr. Liu, a server at the first-floor Atrium Cafe, truly impressed us — so much so that we would happily recommend your hotel to family and friends.
Mr. Liu is dedicated, professional, and highly efficient. Even at his busiest moments, he remains calm, well-organized, and always smiling — polite, warm, and attentive to every request and question. What stands out even more is his thoughtful, patient care for elderly guests. He knows the Atrium Cafe and the hotel inside out, and is equally familiar with the neighborhood and Shanghai’s tourist scene. He gave us plenty of practical tips, which made our trip so much more enjoyable.
When choosing a hotel, location and facilities certainly matter — but what truly makes guests want to come back are staff like Mr. Liu. We do hope the management recognizes more and encourages him further. Excellent staff deserve appreciation, and true talent should be retained.
Thank you, Mr. Liu, and kudos to the Atrium Cafe for its great food and dining experience. We look forward to seeing Jin Jiang Group, Jing An Kunlun Hotel, and the Atrium Cafe keep raising the bar — and have more wonderful employees like Mr. Liu in the future.
Show more