Luxury Hotels in Shanghai

Finally got to experience the Waldorf Astoria Shanghai on the Bund, and it was fantastic: 1. **Prime Location:** Absolutely the best spot on the Bund. You can step right out to the Bund morning or night. 2. **Top-notch Service:** The lobby was full of very courteous staff who were always ready to help. If they caught your eye, they'd offer a friendly smile. The doormen outside, as soon as they saw your room card, would warmly say, 'Welcome back!' They'd also help with luggage, both getting in and out of the car, making you feel truly at home. The air conditioning and the thick duvet made the room temperature uncomfortable. I called the front desk at 2 AM, and someone quickly came with an engineer to check the AC. Although the problem wasn't solved, their prompt response was commendable. While I was on my phone at breakfast, a waiter proactively and thoughtfully brought me a phone stand. During checkout, they even asked about my stay experience. Overall, this level of service is rare; it made me feel like a valued guest and truly enhanced my Shanghai trip. I will definitely choose the Waldorf Astoria again.

Five-star review! My stay at MGM Cotai this time was absolutely fantastic. The high-altitude river view offered a wide, open vista, and the room was quiet and comfortable with excellent amenities. Cici called me beforehand and learned it was my birthday, so she thoughtfully decorated the room for me. It was elegant and tasteful, not overly showy, just perfect. Her service was professional and attentive; she even reminded me to be careful about the heat before I went out. Communication throughout my stay was efficient and hassle-free. It was a truly memorable experience that combined a sense of occasion with ultimate comfort.

Summary: The worst service I've ever encountered in a hotel of this caliber. I stayed for 2 days. On the first night when I checked in, I noticed there was no doorman at the hotel entrance to open car doors or help with luggage. I asked the front desk if no one was on duty at night. The manager, who had a great attitude, said someone might have been out delivering something, and that it was quieter at night but they would improve. (He had a very good attitude and offered me breakfast, though I didn't eat it as I don't usually have breakfast). Then I asked the front desk for a latex pillow. I waited for half an hour upstairs, but it wasn't delivered. When I called, they said they forgot. Next, while looking for a charging port by the bed, I knocked over a glass and got really annoyed as to why the glass was placed by the bedside late at night (this was my fault, as I was quite angry at the time). The manager, with a great attitude, came to help clean it up, and I even went to the front desk the next day to apologize. Second day: I left my earphones, cigarettes, and lighter in the car. I messaged the driver to arrange for the concierge to bring them up. They were never brought up until the next day when I was checking out to go to the airport. I asked the driver why they hadn't been brought up, and the driver said he had given them to the concierge last night. I went to ask: the concierge said they forgot to deliver them. By the way: when I returned to the hotel on the second night, I still noticed there was no doorman or security. Car doors and luggage were unattended. I really don't know! What exactly is the concierge at this hotel doing! What are they responsible for!!! Facilities: The facilities are very good, the rooms are large, and the walk-in closet is excellent. I usually try out the pool and gym at every hotel, but I wasn't in the mood this time. I won't be coming back.

Honestly, this hotel can only be called a designer brand, definitely not a luxury one! From the ambiance to the service. I arrived quite late and asked the front desk if food delivery could be brought to the room. Their clear answer was that food needs to be picked up, but personal items can be delivered. I ordered antiperspirant, and the courier delivered it to the front desk. I called twice, and the front desk didn't answer! There was a 10-minute gap, and then it just rang busy! So I went to pick it up myself, only to find a female employee at the front desk in the lobby who asked me why I didn't call?!!! I retorted, 'Did you even answer?!' When I arrived at the front desk, I bought breakfast separately. The next day, realizing I wouldn't have time to eat, I asked to cancel it. First, they told me it couldn't be canceled. I asked him which law stated that an unredeemed item couldn't be refunded, and he immediately said he'd put in a request. Why bother putting guests through that emotional hassle? Also, the showerhead in the room was loose!!! And the paint was peeling at the connection! Apparently, my room was even jokingly called a 'cattle and horse room' because it was super close to the office building across the street! Super close! I came with high expectations but left quite disappointed!!

For our wedding anniversary, they sent a congratulatory message along with an Edition cake and fruit. The next day, we received more fruit and chocolates, which were delicious. The service was top-notch, even among 5-star hotels. Every evening, water and glasses were placed on our bedside table, and slippers were conveniently laid out next to the bed. The room service attendant even wrote a handwritten note wishing us a pleasant trip. Yona, our room attendant, was particularly outstanding; she responded to any requests in the fastest possible time. At check-out, she even gifted us an Edition hat, leaving us with a truly lasting impression of the hotel. Breakfast was ordered directly from a Michelin-starred restaurant, which made it hygienic, neat, and allowed us to enjoy our meal with elegant plating. Another special touch I'd like to commend is the idea of serving bottled water in cans.

During the Dragon Boat Festival, I brought my family for a trip nearby. The Shimao Wonderland InterContinental, though I'd heard mixed reviews online, I decided to experience it for myself. After confirming our check-in time and our preference for a quiet room, Hanna from the front desk proactively added me on WeChat. She reminded me that because it was a holiday and there was an amusement park nearby, parking might be tight, advising me to inform her 30 minutes in advance so she could make arrangements. We checked in on Dragon Boat Festival noon, and I was surprised to see the lobby's seating area packed with people and a long queue at the front desk. However, thanks to Hanna's foresight, our room was already reserved, making the check-in process quick and efficient. Our room was arranged away from the elevator, and the soundproofing was remarkably good. We couldn't hear any plumbing from the adjacent rooms or the floors above/below, whether it was the shower or the toilet. This undisturbed experience is a rare find, whether in hotels built years ago or newly constructed ones, a truly effective soundproofing is hard to come by. There was a minor issue with the sink drainage during our stay, which was promptly resolved, showing their attentive service. However, I have to complain about the sink's design; it was a square basin, which easily splashed water, and water tended to accumulate near the faucet – not very practical. Our stay included a complimentary travel photoshoot with three free photos. The photographer was excellent at creating a lively atmosphere, and our family portrait turned out vibrant and natural, boosting our mood significantly! Online reviews for the Western restaurant were mediocre, but the Chinese restaurant, Cai Feng Lou, received many positive comments. I spontaneously decided to try it, worried about not getting a table, but Hanna immediately helped us book a table for that evening. The standout dish in the set meal was the diced wagyu beef – a true test of a chef's skill. Each piece was large, yet perfectly tender, flavorful, and didn't get stuck in your teeth. This mastery certainly justifies the numerous trophies and prestigious brand accolades at the entrance! At the restaurant entrance, there was also an introduction to the Shimao Quarry Hotel's background and construction history. Indeed, many aspects of its design were quite visionary, considering it took 12 years to build! The cliffside light show at 8:30 PM featured stunning opening audio effects, and the fountain design added a lot to the visual impact of the mythological story. The Chenshan Botanical Garden, included in our hotel package, was even more amazing. I felt like I could spend two days there, enjoying nature, the charm of the vast lawn, the beauty of the dawn redwood forest, and the tranquility of the camphor forest. Overall, it was a good experience, but the price was just too unfriendly. Even without it being a major holiday, it was so expensive. Given the current economic climate, a more affordable price would be needed to maintain sustained market demand.

An absolutely wonderful experience! **Facilities:** Even though it's an older hotel, I was initially worried the facilities might be outdated. But when I arrived, I realized there was no need to worry at all. The overall vibe is one of rich heritage and understated luxury, without feeling old-fashioned. I personally loved it. **Hygiene:** The hygiene was excellent; I didn't notice any issues. **Environment:** Simply fantastic. Both the hotel itself and the guests staying there collectively create an atmosphere that made me feel it was truly great value for money. This is a hotel with genuinely sincere service and a superb location, well worth experiencing. I absolutely loved it.

The room view is absolutely stunning! I was told there are only two rooms of this type facing the Bund, and you can see the Oriental Pearl Tower from here. The room is spacious and very comfortable, and the minibar is complimentary. Breakfast was decent, pretty standard. What's really great is that you can order room service 24/7, and the food is delicious. The butler was also always available for communication online. We went to Prince Restaurant on the 2nd floor, and even though it was only half an hour before closing, they welcomed us. One dish was a bit spicy, so the chef kindly remade it for us. The two wonderful staff members (a man and a woman) stayed with us the whole time, which was incredibly thoughtful. Highly recommend this place, I'll definitely come back!

My stay at The Middle House Shanghai was excellent. The hotel's location is superb, with direct access to Taikoo Hui via an internal passage. The breakfast was also a highlight, served à la carte with a wide variety of options. Nifty provided outstanding service, helping with the room introduction and offering meticulous assistance throughout my stay. Overall, it was a great experience and well worth a visit.

A special shout-out to our butlers Kylie, Amber, and Frieda! Their service was consistently warm, attentive, and incredibly patient throughout our stay. The room offered a spectacular view with a delightful landscape, and all the in-room amenities were fully equipped. The cleanliness was impeccable, truly top-notch. I wholeheartedly recommend staying at The St. Regis Shanghai Bund for a perfect experience!