Featured facilities: Restaurant, Non-Smoking Floor, Luggage Storage
Great
51 reviews
9.1/10
1 night
From €227
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Featured facilities: Mountain View, Station Pick-Up Service, Laundry Service (On-Site)
Very Good
66 reviews
8.7/10
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Latest Reviews for Zermatt hotels
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Browse reviews and ratings from real guests to find the 3-star Zermatt hotels that suits your needs.
9.3/10
Great
GGuest UserWe arrived about 1300 and the hotel was able to provide a flexible early check-in -very good as it allowed us to do some afternoon sightseeing. Room was very good with nice features, space and amenities. Breakfast was excellent. Staff helpful and provided good local advice. Only poor note was that the pool was out of service, which was disappointing due to the inclement weather that occurred during our stay.
SSalina ManafThe room was small but cosy, though the value didn’t match the price. It was uncomfortably hot despite our attempts to adjust the temperature, affecting our overall comfort. Breakfast was simple and could be improved. However, John was professional and provided excellent service, which was a highlight of our experience. While there were positives, the stay didn’t fully meet expectations.
GGuest UserThough check-in was officially from 3 PM, they graciously allowed me to check in a little after 2:30 PM. My only minor concern is that the check-in area is quite small, which I imagine could be a challenge if it gets busy. I was incredibly impressed by the clear view of the Matterhorn directly from my room, without even needing to step outside – I'm so glad I chose this hotel. Both dinner and breakfast were absolutely delicious.
AAomduanI had a wonderful stay at this charming small hotel, beautifully decorated and conveniently located near Zermatt train station.
During my stay, a snowstorm caused a power outage and all train services were suspended, making it impossible to leave the town. Despite these unexpected circumstances, the hotel took excellent care of us. They provided helpful information, allowed us to extend our stay without any additional charges, and showed incredible kindness throughout.
The hotel owner was especially warm and accommodating, making a difficult situation much easier for us. I truly appreciated their hospitality and would highly recommend this hotel to anyone visiting Zermatt.
MMic HThis is the best hotel for our whole Switzerland trip, my wife loves this hotel a lot and so do I. This is a quite quiet hotel but with everything you need. They have spa facilities and it’s very modern design and a relax area after a day. We also visited the bar, the lady worked in the bar is friendly and professional, she recommend with the house red wine, you shouldn’t miss it. It’s one of the best wine I had. Don’t miss this hotel if you visit zermatt. We will return in summer time.
GGuest UserKristiane checked us in, and out of the hotel. She's the most attentive person so far that I've met, among the hotels that I have stayed in. Not only that, she got our issues fixed within the day, with a good sense of humour. The hotel breakfast was above average, some selection of cheeses, ham, salami, yoghurt, and drinks dispensed from the machine. I chose this hotel as it was close to Zermatt Bahnhof, and I did not regret it. A relatively new hotel, with a faint smell of wood in the room. The heating in the room can be a wee bit stronger, it means the insulation is good while we tuned down the central heating throughout our stay when the external temp is subzero. It's a gorgeous hotel, I have a narrow window view of the Matterhorn. Not to mention that the hotel is right next to McDonald's and two coffee shops. Overall, it was a splendid experience for us staying at Derby. If you were guessing, this isn't a sponsored review. We were just very happy travellers.
GGeraldineBooked a family room for 3 adults and 1 child.
Service at front counter is excellent! Courteous, friendly and informative. Also we got upgraded! Room is clean and spacious and has a balcony. On going renovation next door during our stay in Oct 2024.
Resort has 2 restaurant at the hotel but one apparently requires reservation and has seating time. We were famished when arrived at the restaurant at 8pm, but were told to come back at 830pm for second seating. Such a disappointment when the front counter service was excellent. Had dinner at the pub instead, food wasn’t too bad.
Spa facilities was great. Would stay at the same Ola e again. Value for money
GGuest UserGood! Overall recommended! Location is good, need some walking from station but manageable with 1 luggage.
Hotel is directly opposite cemetery but don’t think too much and u be fine! Room is small but cozy (my photo is wide angle so seem bigger)
Hotel is very helpful to help pack a breakfast bento for me as I be leaving before breakfast hours (just inform the day before). I also managed to keep luggage after checkout at the common area (no lock and key) and retrieve it later.
ZZhenweiningmeng1. This hotel apartment has no front desk. After 4 pm, it is impossible to manually check-in. The machine can be on the machine. The machine is very slow. We also encountered the problem of credit card payment errors. After the call service staff waited for 15 minutes for people to come over to solve it. The service attitude is very good, but this is really inconvenient, especially after we slipped for a day of snow, and pulled the big box and small box very hard to get here.
If it arrives at 4 pm, it is recommended to go to the next Alpen Resort hotel (the message is in the first picture) first check-in and then come over, otherwise you have to be frozen if you can't get in. 😅
2. The hotel is very good, the room is large, you can cook, we ate a few days of white rice can not stand, go to the COOP supermarket next to buy ingredients, make the simplest and most classic tomato scrambled eggs, chili fried meat, green vegetables, very satisfied 🤭
3. The room has a balcony, you can sit on the balcony to watch the snow-capped mountains and the town scenery and drink beer, it must be very pleasant. However, we were too tired to ski for a day and it was very cold, so we didn't enjoy 👻
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