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9.6/10
Amazing
GGuest UserThe hotel boasts an excellent location and a unique, tasteful decor with wooden elements throughout, which I really loved. Breakfast offered a wide variety of choices, changing daily. You can even see the Matterhorn from the balcony, though my view from the second floor was unfortunately somewhat limited. The rooms are spacious and comfortable, although the single rooms are a bit on the smaller side. It's very convenient for the train station and exploring the town, with a Coop supermarket, shops, and restaurants all conveniently located nearby. After a 2-night stay, it was overall a very pleasant experience!
HHarmonickFor a truly memorable stay in Zermatt, look no further than the Traditional Julen Hotel. We travelled throughout Switzerland, and the view from our Matterhorn room was hands down the best we experienced. Waking up to that iconic peak every morning was simply breathtaking.
The service at the Julen is impeccable. The staff is incredibly accommodating and went above and beyond to meet every need we had, making us feel truly welcome. Speaking of needs, be sure to grab a bite at their downstairs restaurant. The food is excellent, though the space is a little on the cozy (some might say claustrophobic) side. Don't let that deter you, though - the culinary experience is well worth it.
Overall, the Traditional Julen Hotel is a fantastic choice. Splurge on the Matterhorn room for an unforgettable view, and rest assured knowing you'll be taken care of by a truly exceptional team. Highly recommended!
IIzzaPizzaThoroughly enjoyed our stay at this hotel! The excellent service rendered by the staff made our honeymoon much sweeter. Everyone was friendly, kind and always willing to help. Room was really nice and the extra sauna and open concept bathtub was a nice surprise! Breakfast spread was super delicious as well. Facilities like the wellness area include foot bath, infrared chairs, jacuzzi etc.
GGuest UserThe Matterhornlodge is located about a 5-10 min walk from the Zermatt station.
We arrived at about 1pm and were informed that check-in was only at 2pm so we went for lunch and returned at around 2.30pm. We were greeted by Ruth, the proprietress of the hotel, who gave us a comprehensive briefing of the house rules and policies. Ruth was very warm, friendly, and charming; she was very guest-focused and was happy to find out more about where we were from and what we planned to do. Ruth even gave us recommendations for Bern when we told her we were going there next.
Although the hotel is stated to be 4 stars, we were very impressed by the room and the amenities. The bathroom came with a bidet and the toiletries provided were of good quality. The room was also very spacious with enough room to open up 2 luggage bags. The towels and robes were thick, warm, and fluffy.
The breakfast provided in the morning was also quite good with a decent selection of breads, cold cuts, cheese, and eggs.
At checkout, Ruth also gave us a complimentary ride to the train station in her electric vehicle.
All in all, we had a very enjoyable stay at the Matterhornlodge and we were very impressed by Ruth’s hospitality.
GGuest UserThe Matterhorn is clearly visible from the hotel's lawn, and the scenery is unparalleled. There is a free spa area, the room is very clean and the facilities are new. The only drawback is that we booked three rooms and only one had a balcony with a view of the Matterhorn. In fact, many rooms in the hotel face the Matterhorn. In short, overall it's pretty good.
AAnonymous UserThe hotel in Zermatt is relatively small. It is not as good as the one we stayed in before, but the cleanliness is not bad. The only dissatisfaction is that we booked a room for two, but the front desk told us when we stored our luggage. It was said that it could only accommodate one person. If two people wanted to stay, we would have to pay extra. The front desk said it would cost 50 Swiss francs. We agreed. Later, when we officially checked in at the hotel, the front desk said that we would have to pay 69 Swiss francs and waited for us to check out. At that time, they said the total was 77 Swiss francs. In the end, we gave a total of 77 Swiss francs. I think the front desk here needs to be trained uniformly. It makes us very unhappy to keep adding money.
JJane TeoWe had an absolutely wonderful stay.
Room was clean, spacious and very comfortable.
Very near the zermatt train station, just opposite of Macdonald’s.
Breakfast had a good selection.
Housekeeping would check in on you and offer free chocolates.
The only feedback I have is the room didn’t provide English instructions on how to dial the concierge so I had to walk down to request for items.
AAngusThe hotel is halfway up the mountain. You need to take a small train to go up the mountain. It costs more than 30 Swiss francs per person. If you have bought a ski ticket, you don’t need to buy a small train ticket.
At the station in front of the hotel, you can call someone to pick you up, otherwise it is difficult to walk in the snow with luggage, but people still have to walk to the hotel.
The hotel includes breakfast + dinner. The breakfast is ordinary, and the dinner is different every day. It is very unpalatable on the first day. The second and third days are okay. But it is also a simple dinner. But the scenery is very beautiful and you can see the Matterhorn while eating.
The room is okay, each one is a mountain view room, and the hotel’s sauna and bathing pool are particularly good. You can see the Matterhorn, and it is very beautiful. Most people come here because of this.
The snow trail is at the door, but you can’t slide over to the cable car. You need to carry the skateboard up. Continue to sit up to the blue and red trails. If you slide down, there is only the red trail. But it’s nice to drink champagne at the rest stop on the road.
HHui Kin LimEnjoyed the stay at the hotel, highly recommended.
Hotel staffs were friendly and made a little hotel tour to let us know the facilities.
Room arranged by the hotel was great with fantastic Mountain View. Breakfast spread was better than expected.
Do note that hotel room does not come with aircondlting. It was alright as we kept the balcony door opened with natural cool airflow.
GGeraldineBooked a family room for 3 adults and 1 child.
Service at front counter is excellent! Courteous, friendly and informative. Also we got upgraded! Room is clean and spacious and has a balcony. On going renovation next door during our stay in Oct 2024.
Resort has 2 restaurant at the hotel but one apparently requires reservation and has seating time. We were famished when arrived at the restaurant at 8pm, but were told to come back at 830pm for second seating. Such a disappointment when the front counter service was excellent. Had dinner at the pub instead, food wasn’t too bad.
Spa facilities was great. Would stay at the same Ola e again. Value for money