Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.5/10
Amazing
HHarmonickFor a truly memorable stay in Zermatt, look no further than the Traditional Julen Hotel. We travelled throughout Switzerland, and the view from our Matterhorn room was hands down the best we experienced. Waking up to that iconic peak every morning was simply breathtaking.
The service at the Julen is impeccable. The staff is incredibly accommodating and went above and beyond to meet every need we had, making us feel truly welcome. Speaking of needs, be sure to grab a bite at their downstairs restaurant. The food is excellent, though the space is a little on the cozy (some might say claustrophobic) side. Don't let that deter you, though - the culinary experience is well worth it.
Overall, the Traditional Julen Hotel is a fantastic choice. Splurge on the Matterhorn room for an unforgettable view, and rest assured knowing you'll be taken care of by a truly exceptional team. Highly recommended!
AAnonymous UserLovely stay! Got the matterhorn view suite and it was so beautiful! The receptionist was also very helpful with guiding us with what we can do at Zermatt!
However, need to take note that their reception will only be there till 10pm. It’s actually stated but I didn’t read it so when I arrived Zermatt train station at 11pm, I panicked a little. We flag down the taxi at my own cost, 18chf for 3 people and luggages, they dont provide free taxi after 10pm. Also, the entrance door will be closed/locked after 10pm, we rang the bell and the door opened and they left the key with a letter on the counter for the check in.
The breakfast place is also overlooking the Matterhorn and it’s so pretty. Stayed for only 1 night but really enjoyed my stay there!
JJoeyyynggLocation was really convenient and was just a 5-8 min walk from the main train station with a supermarket just 3 min away. The staff at the hotel were friendly and helpful too! The hotel provides free laundry and dryer for all guests and that was really helpful as it was the last few days of our holiday and we had a bunch of clothes to wash 😮💨
SShannaea hotel i going to miss lot, definitely will be back to this hotel, warmest welcome from hotel, very helpful make us so surprise for those little extra thing that they do, like cervo so much
AAnonymous UserThe hotel is located directly in the small town, which I personally found more convenient for exploring and dining. The room was just right, offering views of the Matterhorn. It's about a 7-8 minute walk from the train station, though the walk takes you in the opposite direction from the main Matterhorn viewpoints. There was no air conditioning, only heating available, which was perfectly fine during summer as we didn't feel the need for AC.
ZZHENGThe best hotel in Zermatt, there are fruit nuts, chocolate, red wine, etc. You can have an extra bed, breakfast is great, there are swimming pool, billiards and table tennis. Going to the train station is also specially called a carriage, very good, at checkout The price is 100 Swiss francs more than Ctrip. After watching Ctrip’s order, I immediately refunded 100 Swiss francs. A very good hotel.
AAnonymous UserLocation is just at the main street of shopping. Bucherer and Rolex shop is just opposite the hotel. Very close to train station, breakfast was awesome. Very clean and bright rooms. Helpful receptionists. Will definitely choose to stay here again in future.
GGeraldineBooked a family room for 3 adults and 1 child.
Service at front counter is excellent! Courteous, friendly and informative. Also we got upgraded! Room is clean and spacious and has a balcony. On going renovation next door during our stay in Oct 2024.
Resort has 2 restaurant at the hotel but one apparently requires reservation and has seating time. We were famished when arrived at the restaurant at 8pm, but were told to come back at 830pm for second seating. Such a disappointment when the front counter service was excellent. Had dinner at the pub instead, food wasn’t too bad.
Spa facilities was great. Would stay at the same Ola e again. Value for money
GGuest UserI had no expectations because the reviews said the view of the Matterhorn was not that good, but it was in a perfect location. I was able to see the Matterhorn at sunrise from my room, and I have fond memories of eating breakfast I bought on the balcony. The bathroom was very clean, and I was able to watch Netflix on the hotel TV by connecting a Chromecast. I forgot my charger adapter, but they lent me one right away, and they also helped me store my luggage before check-in. The hotel's customer service was also great.
BBingxuOverall, it is very convenient to be separated from the train station by a road. Go to the lively area to eat. The subway is three to four stops away. 🏨 I chose a triple room, just stayed in 😂 and gave us a barrier-free room (and the feeling of a domestic nursing home, the wall has yellow liquid rolling down, the bedside has a red block decisively contacted the front desk to change the room, and the room was slightly smaller!