OochentaFacilities: You can't expect too much from a three-star hotel, it has the basics. What bothered me was the very low ceiling, which felt a bit claustrophobic. The room only provided four pillows, and when I asked for an extra one, they said they didn't have any, only blankets.
Hygine: I personally don't like carpets; they feel quite dirty, but I understand the need for soundproofing between floors. Also, when my child sat on the windowsill to play, we found it sticky, meaning it hadn't been cleaned or that corner was missed.
Ambiance: I chose to stay in Macau's old town this time for convenience, as I found dining less convenient when I stayed in Taipa previously. Indeed, this hotel is opposite Macau Polytechnic University, surrounded by residential buildings, making daily life very convenient. I originally wanted to explore the old town thoroughly, but my plans were disrupted because a Typhoon Signal No. 8 hit right when I checked in.
Service: I was already unhappy during check-in because I saw that the real-time room rate for that day had dropped by nearly half. This proves that there's no need to book hotels at a high price when visiting Macau in the future. Because it was the National Day holiday, hotel prices in Macau had skyrocketed, even more absurd than Hong Kong, probably due to the developed entertainment industry. Taipa hotels generally cost 3-4k, and even this three-star hotel was 1.2k per night, which is insane.
I can understand price fluctuations and wouldn't demand a refund for the difference. However, when I asked if a room upgrade was possible since one of the guests was celebrating a birthday during the stay, I was flat-out refused. It truly is three-star service, completely lacking in human touch. I've stayed in so many five-star hotels on the mainland, and upgrades are often proactively offered when available. Later, I pointed out that their room rate had dropped by half since I booked, and asked if an upgrade was possible then. Their response was, 'You can pay an extra 100 per night for the difference…'
In the end, for the sake of a more comfortable stay with my child, I didn't argue further. I decided to pay extra and upgrade to a suite myself.
Then another absurd thing happened. I booked for three nights, but they told me they only saw a two-night booking from Ctrip! However, they said it was fine and would take down my order to process it. I thought they had genuinely sorted it out, but on the morning of the third day, after going out for breakfast and returning to the hotel, my room card was demagnetized… I couldn't get in, leading to another hassle of going up and down. Speechless.
Finally, for the reference of other guests, the hotel is not far from Sands, and there's a bus stop for Koi Kei Bakery downstairs where you can take a mini-bus directly to Sands. From Sands, it's very convenient to get to the bustling areas of Taipa, the ferry terminal, and even direct buses to Hong Kong.
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