Luxury Hotels in Macau

"I stayed at The Londoner Royal Garden for two nights. From the moment our butler, Willson, and I discussed the details before arrival, I immediately felt the exceptional service: efficient and attentive. Royal Garden was a special choice for our trip to Macau, so we were eagerly anticipating the hotel experience. We often stay in hotels on business trips, and sometimes there's a gap between our expectations and the actual experience. However, The Londoner Royal Garden constantly surprised, touched, and exceeded our expectations. Knowing that we were celebrating a family member's birthday, beyond the usual courtesies, butlers Willson and Joa went above and beyond to make thoughtful arrangements throughout our stay. Every little detail, from the small card to the heartwarming birthday song, touched the family and us, making us feel like family. A luxury hotel is more than just about the high-end ambiance and amenities; it's also about the operational philosophy and advanced service of the entire team, from the director to the butlers. What's particularly touching is the warmth of the hotel. Royal Garden is a warm and beautiful home-like experience. We express our sincere gratitude to the team at The Londoner Royal Garden."

"This time, my stay at The Londoner Macao was a bit rushed, so I could only book the Louis Suite. When checking in, the front desk informed me that the Windsor Suite was available. Katrina helped us pay the difference to switch to the new room, which was incredibly spacious and clean. From the moment we stepped out of the car into the hotel lobby until we reached our room, every staff member we encountered was highly professional and enthusiastic. They even helped us book two Michelin-starred restaurants during a holiday period and were always quick to answer any questions or resolve issues. They also pre-booked our breakfasts for us. One day, when we were going to dine elsewhere, the hotel arranged for their special shuttle car to take us, which was such a thoughtful touch! It’s worth mentioning that The Londoner Court breakfast offers two areas to choose from, both featuring a buffet alongside à la carte options. The highlight of Court Area 1 is their signature Lobster Eggs Benedict and grilled scallops. Area 2's specialties include sashimi, cheung fun, and caviar waffles, and the seafood noodles are a must-try, packed with seafood. The happy hour and afternoon tea are also highly recommended; the dim sum and various small dishes are exquisite and delicious. The hotel staff provided impeccable service. On Chinese New Year's Eve and when we checked out, they even gave us two beautiful gifts with handwritten cards. It was incredibly thoughtful and heartwarming. The pillow selection was excellent. Throughout our stay, various staff members delivered cards and gifts. Katrina, Teresa, and Mark Liang from the hotel's Guest Relations team assisted us with numerous issues, and the housekeeping lady was also very welcoming. The entire hotel's service was truly professional. The staff members at the elevator entrances on each floor were all very friendly, especially the foreign gentleman on the first floor who was very welcoming to my family. Overall, the hotel left a fantastic impression on us. It's also very convenient to get to The Venetian and The Parisian from The Londoner. The various restaurants within The Londoner are also highly recommended, especially the Hoi Sin seafood hotpot. It was excellent! I'll definitely choose to stay at The Londoner again on my next trip to Macao."

"Oh my goodness, this hotel is absolutely fantastic! The front desk staff are all incredibly nice and accommodating, always ready to help and very friendly towards children. They even give you hand cream before bed, and everything in the mini-bar except alcoholic drinks is complimentary – there are even instant noodles, which my kids loved! The semi-buffet breakfast is also wonderful. I've stayed at The Londoner and Four Seasons in Macau before, and this time I tried Morpheus and St. Regis. I have to say, I highly recommend The Londoner and Morpheus; I'll definitely choose these two again next time. Of course, I'd also like to try other hotels, haha. And a big shout-out to Yí Lóng Hè at Morpheus – the food is delicious, the service is excellent, and for my birthday, they even gave me longevity buns and a pen with the Yí Lóng Hè logo. This was the most comfortable stay! I do have one small suggestion though: it would be even better if the customized birthday room key card also included the birth date."

"An absolutely wonderful experience! The front desk service, provided by a Malaysian girl, was exceptional. From check-in to personally guiding me to my room and explaining all the facilities and their use, she was incredibly nice. The room itself was spacious, and the fresh and delicious fruit delivered daily was a lovely touch. Evian water was readily available everywhere. The room was also cleaned promptly and thoroughly. The 31st-floor pool was sparkling clean. All in all, this is hands down the best hotel in Macau. I will definitely choose Banyan Tree again for my next visit."

"Our check-in experience was fantastic, thanks to Andy. He was incredibly professional and efficient, allowing us to check in early and even upgrading us to a room with a great view. The whole process was smooth and pleasant. He also gave us some small candies as a welcome gift, which were delicious! Overall, a very enjoyable check-in. When we checked out, we stored our luggage at the West Wing lobby, and Sheng there was also wonderful. The service was impeccable, very thoughtful and attentive. All in all, my experience at The Venetian was excellent, and I'll definitely choose to stay here again on my next trip to Macau."

"I chose the right hotel for my trip to Macau with my mom! [Strong] The location is very close to the border gate, and the hotel offers a free shuttle bus which makes getting around super convenient. The room was exceptionally clean, and the soundproofing was excellent. The bed was just the right firmness, so I slept really well. The atmosphere was absolutely perfect, and the service details were incredibly thoughtful! Satisfied, so satisfied, super satisfied! [Fireworks]"

"The free snacks and drinks in the mini-bar are refillable, which is a very nice touch. The water pressure in the hotel bathroom's shower was a bit low, which was a slight drawback. The room itself was fantastic, directly facing the Eiffel Tower at The Parisian. The hotel also has a popular Chinese ice cream parlor, recommended by celebrities, and a Don Quijote supermarket. The beef and salmon sashimi there are excellent and convenient, and they have unagi don (eel rice) and more. Plus, they'll even heat it up for you right next door!"

"Stepping into the lobby, I was immediately dazzled by the blingy crystal chandeliers! The service staff were not only handsome but also incredibly friendly. Our 'fireworks view' room offered an expansive view; we could lie on the soft mattress, watch TV, and enjoy the tranquil lake scenery outside. In the afternoon, we went downstairs for dinner, then my friend and I bought some beers. We chatted away while sipping our drinks, and the atmosphere became even more magical when the Macau Tower lit up at night. I'd definitely pay for this night view again; my friend and I were both very satisfied! (P.s. A deposit is required upon check-in, and you might have to wait a while for the elevator during peak hours, so I recommend planning your trips accordingly.)"

"After booking, I tried to contact the hotel multiple times without success; no one responded to my requests. Finally, Ctrip helped me communicate with the hotel the day before our trip. Initially, I was concerned about renovation smells in the Bond Tower and asked to be moved to the Banyan Tower. Ctrip informed me that as of April 2026, only the Bond Tower was open, which I accepted. Then, I requested to switch our king room to a twin room, and the hotel said it would cost an additional 90+ RMB, which I also agreed to. Many online reviews mention free room upgrades, but honestly, don't expect any of that anymore. I had also mentioned it was our 10th wedding anniversary, and while they didn't upgrade our room, they did give us a small cake. However, it was clearly an oversight as it said 'Happy Birthday' – very perfunctory. Furthermore, during check-in, halfway through the process, a South Asian supervisor-like staff member suddenly came over and, with a disdainful look, told us we needed to pay extra. I was thinking, hadn't Ctrip already clarified this, and hadn't we agreed to pay? Why did she act as if we were unwilling to pay and deserved her contempt? This was the first time I'd ever had such an uncomfortable check-in experience in Macau. The hotel's facilities and design are undeniably exquisite and beautiful. Although the room was small, the Bond Tower didn't have the strong renovation smell that some online reviews mentioned, which was a relief. The hotel also provided Eiffel Tower tickets, which was a pleasant surprise. After returning to the room in the evening, I noticed there was no turndown service provided, nor was the room tidied up a second time. The service was a bit lacking. Also, there were no size options for children's bathrobes; my 130cm, 80-catty (approx. 40kg) son couldn't wear theirs. The service staff and front desk employees had poor English proficiency. The only thing that truly impressed me was the heated swimming pool. Located on the 3rd floor, it offered great views, with comfortable loungers, lemon water, and towels readily available by the pool. The water temperature was a very comfortable 36 degrees Celsius, making it suitable for swimming even in winter, which was excellent. Overall, you can stay at this hotel, but don't have high expectations for the service."

"The hotel facilities are very new, and the garden on the third floor is beautifully designed and a pleasure to look at. The shuttle bus is also very convenient, and the hotel room card allows for priority boarding. Breakfast is at the Grand Buffet, which is almost the largest buffet restaurant in Macau with a wide variety of options. This time, I wasn't able to upgrade to a garden view room, which would have offered a distant view of Macau Airport. It's very suitable for families, as they provide a free extra fold-out bed next to the sofa. I would choose to stay here again next time."