Luxury Hotels in Macau

"I stayed at The Londoner Royal Garden for two nights. From the moment our butler, Willson, and I discussed the details before arrival, I immediately felt the exceptional service: efficient and attentive. Royal Garden was a special choice for our trip to Macau, so we were eagerly anticipating the hotel experience. We often stay in hotels on business trips, and sometimes there's a gap between our expectations and the actual experience. However, The Londoner Royal Garden constantly surprised, touched, and exceeded our expectations. Knowing that we were celebrating a family member's birthday, beyond the usual courtesies, butlers Willson and Joa went above and beyond to make thoughtful arrangements throughout our stay. Every little detail, from the small card to the heartwarming birthday song, touched the family and us, making us feel like family. A luxury hotel is more than just about the high-end ambiance and amenities; it's also about the operational philosophy and advanced service of the entire team, from the director to the butlers. What's particularly touching is the warmth of the hotel. Royal Garden is a warm and beautiful home-like experience. We express our sincere gratitude to the team at The Londoner Royal Garden."

"This time, my stay at The Londoner Macao was a bit rushed, so I could only book the Louis Suite. When checking in, the front desk informed me that the Windsor Suite was available. Katrina helped us pay the difference to switch to the new room, which was incredibly spacious and clean. From the moment we stepped out of the car into the hotel lobby until we reached our room, every staff member we encountered was highly professional and enthusiastic. They even helped us book two Michelin-starred restaurants during a holiday period and were always quick to answer any questions or resolve issues. They also pre-booked our breakfasts for us. One day, when we were going to dine elsewhere, the hotel arranged for their special shuttle car to take us, which was such a thoughtful touch! It’s worth mentioning that The Londoner Court breakfast offers two areas to choose from, both featuring a buffet alongside à la carte options. The highlight of Court Area 1 is their signature Lobster Eggs Benedict and grilled scallops. Area 2's specialties include sashimi, cheung fun, and caviar waffles, and the seafood noodles are a must-try, packed with seafood. The happy hour and afternoon tea are also highly recommended; the dim sum and various small dishes are exquisite and delicious. The hotel staff provided impeccable service. On Chinese New Year's Eve and when we checked out, they even gave us two beautiful gifts with handwritten cards. It was incredibly thoughtful and heartwarming. The pillow selection was excellent. Throughout our stay, various staff members delivered cards and gifts. Katrina, Teresa, and Mark Liang from the hotel's Guest Relations team assisted us with numerous issues, and the housekeeping lady was also very welcoming. The entire hotel's service was truly professional. The staff members at the elevator entrances on each floor were all very friendly, especially the foreign gentleman on the first floor who was very welcoming to my family. Overall, the hotel left a fantastic impression on us. It's also very convenient to get to The Venetian and The Parisian from The Londoner. The various restaurants within The Londoner are also highly recommended, especially the Hoi Sin seafood hotpot. It was excellent! I'll definitely choose to stay at The Londoner again on my next trip to Macao."

"Oh my goodness, this hotel is absolutely fantastic! The front desk staff are all incredibly nice and accommodating, always ready to help and very friendly towards children. They even give you hand cream before bed, and everything in the mini-bar except alcoholic drinks is complimentary – there are even instant noodles, which my kids loved! The semi-buffet breakfast is also wonderful. I've stayed at The Londoner and Four Seasons in Macau before, and this time I tried Morpheus and St. Regis. I have to say, I highly recommend The Londoner and Morpheus; I'll definitely choose these two again next time. Of course, I'd also like to try other hotels, haha. And a big shout-out to Yí Lóng Hè at Morpheus – the food is delicious, the service is excellent, and for my birthday, they even gave me longevity buns and a pen with the Yí Lóng Hè logo. This was the most comfortable stay! I do have one small suggestion though: it would be even better if the customized birthday room key card also included the birth date."

"An absolutely wonderful experience! The front desk service, provided by a Malaysian girl, was exceptional. From check-in to personally guiding me to my room and explaining all the facilities and their use, she was incredibly nice. The room itself was spacious, and the fresh and delicious fruit delivered daily was a lovely touch. Evian water was readily available everywhere. The room was also cleaned promptly and thoroughly. The 31st-floor pool was sparkling clean. All in all, this is hands down the best hotel in Macau. I will definitely choose Banyan Tree again for my next visit."

"Our check-in experience was fantastic, thanks to Andy. He was incredibly professional and efficient, allowing us to check in early and even upgrading us to a room with a great view. The whole process was smooth and pleasant. He also gave us some small candies as a welcome gift, which were delicious! Overall, a very enjoyable check-in. When we checked out, we stored our luggage at the West Wing lobby, and Sheng there was also wonderful. The service was impeccable, very thoughtful and attentive. All in all, my experience at The Venetian was excellent, and I'll definitely choose to stay here again on my next trip to Macau."

"First of all, the 7th floor of the Eiffel Tower is free to enter, so the 'free entry' voucher offered by the merchant was meaningless. When checking in, Calrin upgraded our room and gave chocolates to the children. However, the staff helping with luggage when we checked out had a bad attitude and wouldn't open the trunk for us, which immediately soured the experience. The hotel also had an overpowering perfume smell."

"The free snacks and drinks in the mini-bar are refillable, which is a very nice touch. The water pressure in the hotel bathroom's shower was a bit low, which was a slight drawback. The room itself was fantastic, directly facing the Eiffel Tower at The Parisian. The hotel also has a popular Chinese ice cream parlor, recommended by celebrities, and a Don Quijote supermarket. The beef and salmon sashimi there are excellent and convenient, and they have unagi don (eel rice) and more. Plus, they'll even heat it up for you right next door!"

"Stepping into the lobby, I was immediately dazzled by the blingy crystal chandeliers! The service staff were not only handsome but also incredibly friendly. Our 'fireworks view' room offered an expansive view; we could lie on the soft mattress, watch TV, and enjoy the tranquil lake scenery outside. In the afternoon, we went downstairs for dinner, then my friend and I bought some beers. We chatted away while sipping our drinks, and the atmosphere became even more magical when the Macau Tower lit up at night. I'd definitely pay for this night view again; my friend and I were both very satisfied! (P.s. A deposit is required upon check-in, and you might have to wait a while for the elevator during peak hours, so I recommend planning your trips accordingly.)"

"I stayed at The Londoner Grand from March 22 to March 25, and the experience was exceptional from start to finish. The hotel’s location is incredibly strategic—directly connected or within walking distance to The Venetian, The Parisian, Four Seasons, MGM, City of Dreams, and Wynn. It made exploring Cotai extremely convenient. The room was spotless, quiet, and very comfortable. I especially appreciated the bathtub, the complete amenities, and the fact that the air‑conditioning could be adjusted so it wasn’t overly cold like many other hotels. This small detail made a big difference, allowing us to sleep very well. We also requested extra pillows during our stay, and they were delivered promptly. The hotel facilities are extensive, including a 24‑hour gym, steam room, sauna, and jacuzzi—although I didn’t have the chance to use all of them, it’s impressive to have such options available. The staff were consistently warm, polite, and responsive. Every request was handled quickly and professionally. During checkout, we asked for a late checkout because our flight was at 9 PM, and the team accommodated us without any issue. I would also like to give special appreciation to Koenig from the Concierge/Bell Boy team, who was extremely helpful when we were heading to the airport. His assistance left a very positive impression. Overall, we truly enjoyed our stay at The Londoner Grand. It was comfortable, convenient, and supported by excellent service. We will definitely return to this hotel the next time we visit Macau."

"Check-in took way too long. When I booked, Trip.com showed that Grand Lisboa Palace offers 3 PM check-in. We arrived at the hotel at 2:40 PM, planning to shower and rest a bit before heading out in the evening. However, we were told our room wasn't ready and we'd have to wait an hour and a half. So, we walked around the mall and garden. At 4:30 PM, we checked again, and they said it still wasn't ready, another 30 minutes. We were getting sleepy from all the walking, and finally checked in at 5:30 PM. That's a solid two and a half hour delay. After complaining online, Grand Lisboa Palace only offered a small fruit platter as an apology, and nothing else. As for the hardware, I found the bed a bit too soft, which gave me a backache. The soundproofing in the room was mediocre; I could clearly hear people talking in the hallway. The shower gel and shampoo in the bathroom were bolted down, as if they were afraid guests would take them. Service-wise, it wasn't bad, but it wasn't amazing either – just average."