The Venetian Macao is an incredible, immersive hotel experience. 350 world-class shopping choices line a masterfully reconstructed Grand Canal, bridges spanning each bank, just as they do in Venice. An incredible array of dining options, bring guests the best of global cuisines no matter their appetite.
"Our stay coincided with my elder's 70th birthday, and we were pleasantly surprised when the hotel thoughtfully prepared a birthday cake for them! The front desk staff were incredibly friendly and welcoming. Knowing we had an elderly person with us, they kindly extended our check-out time until 2 PM, which was a truly considerate and detailed service. Our entire experience was excellent, and these thoughtful arrangements made this birthday trip exceptionally memorable. I highly recommend this hotel!"
Featured facilities: Sauna, Massage Room, Foot Bath
Good
8637 reviews
9.1/10
1 night
From PHP 5,390
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9.8/10
Perfect
HHuanhuanStaying at The Upper House for our wedding anniversary for the third year in a row is the best endorsement, and we'll definitely be back next year. A huge thank you to Mr. Li Kang-le! After realizing I had accidentally picked up someone else's identical luggage at the airport, he continuously comforted me, telling me not to worry and to trust that they would absolutely help me find and exchange it. He also arranged for the concierge to give me real-time updates, and my suitcase was returned very quickly. I'm incredibly grateful. I love The Upper House not only for its excellent location – quiet yet central – but primarily because all the staff are so genuinely kind and truly want to provide exceptional service. This has been my consistent experience over the three years I've stayed here. I hope The Upper House continues to thrive and maintains this level of excellence.
GGuest UserMy girlfriend and I traveled from Hong Kong to celebrate our 2-year anniversary, and our stay at this hotel completely exceeded our expectations! I originally booked via Trip.com, but wanting to arrange a small surprise, I emailed the hotel directly about three days before our arrival.
Ms. Jane Chong handled my request, and she went absolutely above and beyond. Not only did she arrange a beautifully warm and lovely room design for the surprise, but she also proactively shared fantastic local recommendations to help us build a memorable itinerary. Her assistance truly made our trip unforgettable.
Throughout our stay, I was consistently impressed by the hotel’s meticulous attention to detail. For example, finding a glasses cleaning cloth provided in the room is a rare and thoughtful touch that most hotels overlook. The entire staff is exceptionally professional and well-trained; every team member who assisted us always made sure to ask if we had any other needs before finishing their service.
I also want to give a massive shoutout to Trista at the front desk. Since it was our first time staying here, she gave us a wonderfully detailed walkthrough of the room services and amenities. Later, when she was helping us view a higher-tier room setup, she showed remarkable consideration. She arrived and waited silently outside our door 10 minutes early, purposely not knocking until the exact time just to ensure she didn't disturb our rest.
This level of dedication, discretion, and personalized care is world-class. I highly recommend this hotel to anyone looking for a flawless experience, and I deeply hope management formally recognizes both Jane and Trista for their outstanding hospitality!
MMuxi456A legendary hotel. Designed by Zaha Hadid, with an investment of 6.5 billion, utilizing 28,000 tons of steel, and managed by Lawrence Ho, it opened in 2018.
The service is impeccable; guests are escorted to their rooms, and luggage is handled for them. The soundproofing in the rooms is excellent, and the fully smart features were truly ahead of their time 8 years ago. Don't miss the open-air pool on the 50th floor.
Breakfast is served directly to the room. Guests in executive rooms can also have breakfast at the lounge on the 30th floor. It's a semi-buffet style, and the quality is superb.
I do have to complain about the behavior of some mainland Chinese guests. Half of them were wearing slippers in the lounge, speaking loudly, playing audio on their phones without headphones, and generally lacking etiquette. Such 'uncouth' individuals really shouldn't be present in such an establishment.
RrainThe location is fantastic, perfect for photos day and night, and super convenient for visiting The Parisian and The Venetian. The room has a unique British-inspired design, which is a nice touch. My only minor complaint is that the reading light directly above the bed is too bright and dazzling. There's complimentary coffee and tea in the room, and the teacups also have a lovely British feel. If you want housekeeping during your stay, it's quite slow; we had to ask twice before they came. There aren't many taxis outside the hotel during weekdays, but you might find more on weekends. Dining options at The Londoner aren't as extensive as at The Galaxy, and it's not overly crowded.
LLingyun12345678The hotel is quite luxurious, located right across from the Conrad Hotel lobby. The room view is excellent; you can see the Parisian Macao's Eiffel Tower directly from the window. You can also request complimentary coffee and English afternoon tea, and the night view outside is particularly stunning. The hotel breakfast is also great, with high-quality ingredients and attentive service. I will definitely stay at the St. Regis again next time I'm in Macau. The only minor drawback was a slight new renovation smell in the room.
GGuest UserExtremely satisfied with my stay! The hotel room had a fantastic view, and I was pleasantly surprised to find a mousse cake prepared for me upon check-in – such a thoughtful touch. A special shout-out to the lady at the front desk; she was so patient and friendly. All the staff were incredibly polite, always greeting me with a 'hello' and paying attention to every service detail. The young man by the elevators always had a smile on his face; he was so charming and enthusiastic. Overall, it was a superb stay, and I'll definitely choose Conrad Macao again on my next visit!
GGuest UserGreat environment, excellent service, and very clean. The rooms are spacious, and it offers great value for money. It's conveniently located, very close to The Venetian, and the night views are beautiful. There's also a shopping mall inside the hotel, which is a nice bonus.
XXiaowanshanshanI accidentally booked the wrong room type. When checking in, I asked if I could switch to a twin room, but after a thorough search, they said none were available. However, they offered a promotional upgrade to a 100-square-meter suite for less than an additional 300 RMB, which is double the size and includes an extra bed – a fantastic deal! Plus, we were able to check in around 10 AM, which was great. There's a Disney pop-up right downstairs, making shopping and dining incredibly convenient. Overall, I'm very satisfied, with the only minor inconvenience being the lack of a full-length mirror in the room. Everything else was excellent!
LLoloAugBeautiful hotel and great amenities. Rooms are spacious with a wonderful view of the garden or ocean. Although we are a couple sans children, the hotel is very family friendly with two pools (one indoor, one outdoor). Outdoor pool had an area for children with a zip line and balance obstacles. Children’s club with indoor bounce house, board games, table tennis table, pool table, foosball table and outdoor jungle gym. Changing room has a steam room, sauna and showers. Easy to order food and drinks pool side via QR code however service can be a little slow therefore expect to wait a little bit for what you ordered to be delivered. Breakfast buffet had a lot of options and price is very affordable, with a discounted price for children. Highly recommend staying here and we will stay here again in the future.
AAnonymous UserThe room was great, exceptionally clean and hygienic. The front desk lady was very nice, providing excellent and enthusiastic service. The space was large and very comfortable to sleep in. Plus, it had a window for ventilation, which is great for air quality, as many hotels in Macau don't have windows. Late check-out was also a plus. There's a restaurant downstairs and even a massage place. It was absolutely fantastic! 👍👍👍