GGuest UserI've lived in Macau for a few years, and since I prefer quiet places, I chose this hotel over the popular '网红' (influencer-favorite) ones. I highly recommend their rooms with a view! You can see several iconic buildings of the Sands Resorts, and the view is definitely one of the best in Cotai.
The room is relatively new and quite spacious, and the bathtub is huge! You can control the room with a tablet, and the flow of movement is well-designed. However, the decor style isn't particularly distinctive, though it does have a smart toilet. The welcome flat peaches were good, but the chocolate wasn't tasty, as strange as the dessert after dinner at The Kitchen downstairs. The amenities are noteworthy; the toiletries are Acqua di Parma, the drinking water is Nordaq, the slippers are thick and comfortable, and the minibar is well-stocked.
Regarding dining, breakfast is semi-buffet style, and the quality is good, though the variety is a bit limited. The à la carte main courses and soup are Chinese, along with a seafood dish and juice. The Western pastries in the buffet area could be improved; the round bread was dry, the croissants were mediocre, but the muffins were delicious, and the Chinese options were excellent. Overall, the good outweighs the bad. Downstairs, they have my favorite steakhouse in Macau (The Kitchen) and Cantonese restaurant (Jade Dragon). The bar at Alain Ducasse at Morpheus next door is also good. Many restaurants are a bit of a distance from the hotel and involve some winding paths, so they might be hard to find if you're not familiar with the area.
Both the front desk and housekeeping services were excellent; they were responsive to all requests and very thoughtful. The front desk proactively arranged a room with a view for me, and housekeeping patiently fulfilled my various demands. There were some issues with cleanliness, but the staff actively and promptly resolved them, and I even received a bottle of sparkling tea. The rain shower had a minor leak, and the problem persisted after repairs, so the hotel offered fruit as compensation.
The housekeeping staff's uniforms look quite comfortable, which is great if they are! I noticed the tops are short-sleeved with a small slit at the back, the ladies' bottoms are culottes of appropriate length, and their shoes are sneakers.
Many thanks to all the hotel staff for their hospitality, and I wish them all the best!
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