Featured facilities: Swimming Pool, Full-Service Spa, Spa
Outstanding
4841 reviews
9.5/10
1 night
From JPY 24,467
Check Availability
See All 5-Star Hotels in Macau
Latest Reviews for Macau hotels
See all
Browse reviews and ratings from real guests to find the 5-star Macau hotels that suits your needs.
9.8/10
Perfect
JJiafeiaichiniangaoOh my goodness, this hotel is absolutely fantastic! The front desk staff are all incredibly nice and accommodating, always ready to help and very friendly towards children. They even give you hand cream before bed, and everything in the mini-bar except alcoholic drinks is complimentary – there are even instant noodles, which my kids loved! The semi-buffet breakfast is also wonderful. I've stayed at The Londoner and Four Seasons in Macau before, and this time I tried Morpheus and St. Regis. I have to say, I highly recommend The Londoner and Morpheus; I'll definitely choose these two again next time. Of course, I'd also like to try other hotels, haha. And a big shout-out to Yí Lóng Hè at Morpheus – the food is delicious, the service is excellent, and for my birthday, they even gave me longevity buns and a pen with the Yí Lóng Hè logo. This was the most comfortable stay! I do have one small suggestion though: it would be even better if the customized birthday room key card also included the birth date.
EEnhengenhengenhengABCFirst, the positives: The shower facilities are better than anything I've experienced in Japan, with bath salts and oils available, and excellent water pressure. The view from the window is absolutely stunning, and the service recovery is on point. When an issue arose, the assistant front office manager promptly came to my room to discuss and resolve it.
Now for the negatives: They haggled with me over extra bath towels and refused to provide them. I requested a firmer pillow three times within half an hour, but each time I was met with excuses. Finally, the butler claimed to have forgotten due to being busy, and brought a disgusting small pillow stuffed into a large pillowcase, which looked dirty and ugly. This really tarnishes the hotel's luxurious image. The compensatory fruit they sent wasn't prepared at all – just a pile dumped on the table, completely inedible unless I prepared it myself! Only the complimentary champagne had enough ice, making it the only thing consumable. The chocolates were also terrible!
When I requested a late check-out, they refused three times, only eventually extending it from 11 AM to 11:30 AM. Although I eventually spoke to a manager and resolved it, this kind of experience feels more exhausting than staying at a small domestic motel. If you're not particularly keen on showers and baths, and aren't impressed by scenic views, then this hotel's value for money and service quality are just average.
TTuzi1030We came to Macau for our anniversary this time. We stayed at Studio City's Celebrity Tower first, then the W. The contrast was so stark that I absolutely had to leave a glowing review for Celebrity Tower.
Before checking in, I sent an email hoping they could help decorate for our anniversary. When we opened the room door, the bed was thoughtfully decorated with rose petals and towel-folded swans. The room was a basic suite, very spacious and beautiful. My girlfriend loved the bathtub and vanity area. What was most touching was that the Housekeeping Manager sent us a handwritten anniversary card and a small pony plushie – it was incredibly heartwarming.
On the day of checkout, we went for a swim, and the hotel proactively extended our checkout until 1 PM. When I returned to the room after swimming, I found staff members waiting at our door with a luggage cart. They helped us load our bags onto the cart one by one and carefully delivered them downstairs. The butler stayed with us the whole time, waiting for us to sign off on the handover, and then personally accompanied us all the way to the W Hotel. Since the two hotels are not interconnected, the butler specifically explained, 'I need to go with you to ensure a smooth luggage transfer' – such attention to detail completely exceeded our expectations.
Compared to the W where we stayed afterwards (they mixed up our anniversary with a birthday, offered perfunctory compensation, and only gave us an hour for late checkout), Celebrity Tower truly made us feel 'at home'. Their service isn't just going through the motions; they genuinely treat you like a valued guest. From now on, whenever we come to Macau, Celebrity Tower will be our only choice.
Thank you to the butler and the housekeeping team; you made our anniversary truly special.
AAhn Hyun JooAll was good except the smoking smell in the room althogh it was a non smoking room. The smoking smell was so strong that I couldn't sleep well. They changed the room next day and it was ok. The Ramen resturant was just down there and many shops connected to other hotels.
CCarey LoyAltira Macau provides an experience that justifies its reputation, particularly for those who value service over superficial flair. During a four-night stay, the property maintained a high standard of cleanliness and operational efficiency that is becoming increasingly rare in larger integrated resorts.
The convenience of the location allows for easy access to the surrounding area without being trapped in the chaotic atmosphere of the Cotai Strip, making it a more sophisticated choice for a multi-night visit.
What truly distinguishes the hotel is the execution of their service. The staff managed a birthday surprise for my wife with genuine care rather than a scripted checklist. Seeing her reaction to the effort they put in made it clear that this team understands how to personalize an experience. If you are looking for a stay that prioritizes the guest’s emotional experience as much as the technical details of hospitality, this is the place.
Plan to improve your travel standards:
1. Mindset: Stop viewing hotel stays as just a bed and a shower. A four-night stay is a significant investment of time. Look for properties that offer ”anticipatory service” like you experienced here.
2. Action: When traveling for milestones, always provide specific details about preferences well in advance. Altira delivered here, but you can maximize these results elsewhere by being the architect of the surprise.
3. Strategy: Prioritize boutique-style luxury over massive resorts. The attention to detail you found at Altira is often lost in 2,000-room hotels. Stay where the staff has the bandwidth to care about your specific itinerary.
XXiaobaituchenWendyThe room was great! The front desk guy had already upgraded my room [strong] with a view of the Eiffel Tower in the distance. In the afternoon, they sent a birthday cake [cake], balloons 🎈, and fruit, which made me really happy. Then, I had another pleasant surprise at breakfast the next morning! Every day at 6 PM, there's a champagne toast ceremony 🍷 using Veuve Clicquot, which truly made me feel joyful and happy 🥳 [celebration]. The service attitude was excellent 👍. They were always responsive, sending hot milk 🥛 and cookies!
YYuanyiThis will be my go-to place in Macau! I stayed for three nights last time, and four nights this time. I'm always impressed by the thoughtful little details. For example, on the second day, a small shelf was added to the bathroom vanity for my toiletries, which I've never seen in other hotels – at most, they'd put down a small cloth. Another example is not needing to bring your own charging cable, and the earplugs by the bed. The location is excellent, with great views and convenient access to everything. I absolutely love it! The gym also has a fantastic selection of equipment.
XXiaofeitutu4424Stayed at the nearby W Hotel during the Qingming Festival to watch the World Cup. The price was quite high, but it's only a few minutes' walk from the Galaxy Arena. It's just one light rail stop from Hengqin Port. Honestly, the hotel lobby is quite small and hard to find, and the rooms are pretty standard. However, the service was decent; check-in and luggage storage were quick. The restaurant staff were also very friendly, and breakfast had a wide variety of options. From the Cotai room, you can see The Parisian, and the night view is lovely. There's also an airport shuttle bus stop just a two-minute walk downstairs, which is very convenient.
Vvivian_eastwoodThis is my second stay here, and I absolutely love it! The environment is great, and the service is excellent. They even upgraded my room. Currently, they also have an Indian food night dinner event. A taxi to the Galaxy Arena costs 50, but if you want to save money, you can take bus 21A right outside the hotel. Get off at The Londoner, and The Venetian is just across the street. The Londoner also has a direct shuttle to the airport. I really like it here and will definitely come back next time!
ZZailvtuzhongdelaoliuThe lobby seating area on the first floor felt a bit small, with only a few chairs. However, the rooms are very spacious, especially for Macau standards. The hallways and elevators were clean and tidy. The room service staff on the sixth floor were very enthusiastic. I booked two non-smoking rooms, but one of them had a strong cigarette smell upon check-in. I called room service, and they quickly brought an air freshener to deal with it, although a slight odor lingered.
Do any deals available for 5 star hotels in Macau?
Trip.com provides various promotions and discounts for 5 star hotels. You can check the promotions page to see the latest deals that available for you on Trip.com.
Which 5 star hotels in Macau have a swimming pool?