Featured facilities: Swimming Pool, Spa, Fitness Session
Good
8764 reviews
9.1/10
1 night
From SGD 74
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9.8/10
Perfect
AAlexander JoI stayed at the NUWA hotel in Macau from October 13th to 17th, 2025, and found the front desk service to be excellent, while the breakfast offerings were quite satisfactory. Although construction was ongoing in various areas, which occasionally caused noise, the staff remained remarkably courteous and attentive, consistent with my previous experiences at the property. However, despite visiting during weekdays, complimentary room upgrades were never offered throughout my stays.
The hotel's location in the heart of Cotai makes it exceptionally convenient for exploring Macau's attractions. What particularly impressed me was the turndown service—requests were handled promptly and efficiently. Whenever I had dining reservations or sightseeing plans, I could request the service and return to an impeccably prepared room, allowing me to enjoy the rest of my evening undisturbed. This level of responsiveness sets NUWA apart from other hotels, where such services are typically less accommodating. The turndown service has consistently exceeded my expectations.
My only reservation concerns the water dispensing system. While I appreciate the property's commitment to environmental sustainability, the current setup proves rather inconvenient in practice, which is disappointing.
Wwujiani_AlinaOn the first day, during check-in, a staff member introduced us to the hotel, nearby transportation, and asked if we needed any extra items (as we were two adults and two children). The hotel staff thoughtfully prepared many items for the kids. We stayed for four days and three nights, and every day, used items were replenished, and if anything from the mini-bar (snacks/drinks) was consumed, it was also refilled. It's very kid-friendly; there's a Toy Story exhibit downstairs and a Don Quijote supermarket to browse. Highly recommended for families with children. The room assigned to us was also very quiet, ensuring a great rest. All the hotel staff we encountered were incredibly friendly and proactively asked if we needed any help! Highly impressed!
GGuest UserIt was such a pleasant stay at the Okura hotel. We were there to celebrate birthday for 2 family members. The hotel decorated the room and offered a yummy birthday cake and stuffed bears wearing kimono. The kids were so happy. They also accommodated our request to arrange a room close to elevator (literately next to it) to my father-in-law who has reduced mobility. Thomas was supper helpful and nice. There is no in-dining breakfast as the restaurant is under renovation. Would like to come back when it is re-opened.
AAnonymous UserOn the first day, there was a queue at the main entrance for check-in. When it was my turn, I was told that this wasn't for Ctrip users and I needed to go to the sixth floor. The main entrance didn't have any sign indicating that check-ins couldn't be done there. I waited for about fifteen minutes before I proactively asked a staff member at the door, who then told me to go to the sixth floor. A couple was also queuing at the ground floor entrance like us, but a staff member proactively informed them that check-in was on the sixth floor, while we weren't told by anyone.
The soundproofing of the hotel is very poor; closing a door sounds like an earthquake, which is quite startling. The room is also very small. I won't be staying here again.
I called the front desk twice to order food. The front desk said they would transfer me to the catering department, but no one answered. The front desk then said they would have the catering department call me back later, but I never received a call… 😃
RRobhieStayed at Altira Macau on my birthday and had a fantastic experience. The room was well prepared, and check-in was smooth. Special thanks to the front desk and concierge team for helping receive my birthday cake and for storing a case of wine that arrived ahead of time, which made the celebration hassle-free.
As always, the hotel’s service quality was excellent. The telephone operator was consistently polite and addressed me by name, and every staff member provided sincere and heartfelt service. I would gladly stay again.
Overall, Altira Macau maintains a high standard of hospitality, and I highly recommend it for special occasions.
AAfeiyuCheck-in took a little longer than expected, but they gave us a room with a view of the Eiffel Tower! The whole place was super new and clean, and we slept really comfortably. Having Don Quijote right downstairs was incredibly convenient, and the cinema was just on the second floor. We booked Zootopia 4D for 4 PM, then went straight downstairs to browse Don Quijote, and finally had dinner at Gin Gin at 6 PM – a really smooth experience! The food at Gin Gin was also good, with plenty of dishes. The lobster with garlic was better, and the raw oysters were tastier than the ones with cheese. None of the hot dishes were a letdown either. Overall, it was a fantastic choice for a relaxed holiday.👫🏻
KKira🌟 Truly captivated by my stay at MO! 🌟
Undoubtedly Macau's top scenic spot, the luxurious Tower View Suite offers unparalleled views – one side facing the stunning sea, the other overlooking the Macau Tower. You can enjoy the sunset over the tower from your room in the evening, and witness the sunrise over the ocean from the pool in the morning. The scenery is absolutely breathtaking!
The hotel's service is impeccable and incredibly thoughtful. Upon learning it was for my parents' anniversary, they proactively upgraded our room, decorated it, and gifted us red wine and cake. As a member, I also received a complimentary breakfast for a third person. The attention to detail in their service was truly moving. From the moment the butler escorted us and introduced the facilities, we felt a warm sense of belonging. The turn-down service didn't feel routine; instead, it genuinely anticipated all our needs. Returning to the room in the evening, we discovered so many delightful surprises, feeling a truly personalized touch. The breakfast, featuring mostly my favorite Chinese dim sum, was exquisite and delicious.
Definitely worth a perfect score! 💯
IivyljAn experience that exceeded expectations! This established hotel truly delivers star-level service. I loved the European-inspired decor. A special shout-out to Patrick at check-in – not only did he upgrade me for free, but he also gave me a 'lucky' room number. When checking out, a friendly young man at the door even helped me call a taxi. It was a very satisfying stay, and I'll definitely choose Artyzen again.
GGuest UserAn incredibly luxurious five-star hotel. I've always been a fan of Karl Lagerfeld's designs, so I was absolutely thrilled to have the opportunity to stay at The Karl Lagerfeld Hotel today! The value for money here is excellent. Breakfast is served à la carte on the first floor, and it wasn't crowded at all.
SShuangzizuopingguoThe hotel has a very festive appearance, with many rows of large red lanterns at the entrance and an impressive lobby. The room is very spacious, and it was comfortable even with three friends staying together. The breakfast buffet offers a rich variety of delicious food, and they refill items very quickly. Besides cars, there's also a shuttle bus service to and from Hong Kong via the Hong Kong-Zhuhai-Macau Bridge, which is super convenient.
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