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9.7/10
Excellent
GGuest UserStaying in Morpheus has been a gorgeous experience for both my friend and me.
Both its architecture and service are top-notch!
We arrived at 12 noon aiming to simply drop.off the luggage to wait for checking into.the room at 3 pm.
The receptionist kindly advised us that the room will be available at around 1:30 pm. Then, he personally took us to the room and patiently explained to us all the advanced operating tech in it.
The ambience and the facilities in the room are unforgettable!
This is one of the best value for money hotel-stay I have come across so far!
Thank you for booking this nice hotel for us and look forward to my next visit there!
M. Chan
GGuest UserExtremely satisfied! The hotel environment is comfortable and very clean. The staff are well-trained, warm, and attentive. A special shout-out to Tel at the front desk who helped me with my luggage to my room. Knowing I like to drink tea and Coke, they immediately had a staff member bring me drinking water and Coke. A five-star hotel with first-class service!
GGuest UserThe Londoner Macao is excellent in every aspect – facilities, location, and service. It's also very convenient to get around, offering fantastic value for money.
My only complaints are that the pillows aren't comfortable and the shower enclosure isn't sealed well enough, so water leaks out, leaving the floor quite wet after showering. These two issues are consistent every time.
XXiangleThey arranged an early check-in for us, and the extra bed was set up beforehand, but the placement of the extra bed could be better. Hotel rooms in Macau are generally spacious, so three people didn't feel cramped at all. When we checked in, the front desk offered a no-deposit option, but it came with the condition that the room's mini-fridge would be locked. While technically not wrong, it felt a bit odd to hear. Also, the front desk didn't mention any of the perks included in our package deal from the platform; they didn't inform us about any benefits we could use. It felt like the hotel wasn't keen on guests booking with package deals. Finally, I'd suggest the hotel assign room attendants based on guests' nationality. My elderly parent was alone in the room and couldn't find anyone who spoke Chinese.
GGuest UserTraveling with my daughter, her classmate, and her mom (a party of four), we came from Hong Kong to the Parisian Macao. The hotel package included two round-trip First Class Cotai Water Jet tickets, which made the price incredibly good value for money. The hotel's decor is grand and luxurious, and the rooms are clean and comfortable. Indoor walkways connect to The Londoner and The Venetian, making shopping and entertainment super convenient. You can even enjoy a light show at night. All the staff were patient and polite, especially YOYO at the front desk, who was exceptionally thoughtful. She meticulously explained the hotel facilities, nearby attractions, and transportation options. Her service was attentive and thorough. We were extremely satisfied with this stay!
CCindy_8888The customer service was excellent. We were celebrating our anniversary and to our surprise, we got upgraded to a suite. The room was huge, beautiful, and clean, and they even gave us red wine and cake. It was a wonderful experience. There was a good variety of breakfast options, though paying the full price of 300-400 per person might not be worth it. The transportation is very convenient with a shuttle bus service, and the shopping mall is connected by a bridge to the light rail. It only takes two stops to reach Rua do Cunha. I would definitely stay here again!
GGuest UserI stayed in Macau for two days and one night, and their service really left a deep impression on me. The front desk lady who checked me in was so patient and accommodating. She saw I had two kids with me and it was our first time here, so she pulled out a map and explained everything in detail, even marking it with a pen. It was really thoughtful, I just didn't catch her English name! The cleanliness? Fantastic! It was super clean, my son even said the floor was so shiny you could see your reflection.
JJulia GrebenevaExcellent hotel located in the green part of Coloane Island. It's a very peaceful area with sea views from the window. Quiet, with the sounds of the jungle. I love walking on forest trails, and near the hotel, there's plenty of space – huge parks with well-maintained paths for hill walks. You could probably explore different trails for a week. I really enjoyed it. In the center of the park, there's a massive A-Ma sculpture and a Buddhist temple.
The hotel doesn't have its own beach access, but it does have swimming pools. There's a public beach nearby, so it's not an issue.
I was very pleased with the bedding in the room – the mattress was perfectly soft, and the blanket was well-chosen, making it ideal for sleeping with the air conditioning on, neither too hot nor too cold.
The hotel isn't new; it seems to have been built in 1993, and there's a certain charm to its slightly older feel. Some of the old furniture and wooden doors remained in the room, which I found beautiful.
The breakfasts were superb – delicious and varied. I wasn't impressed with the lunch and dinner menu at the ground-floor cafe; it was expensive and uninspired. The Japanese cafe upstairs was decent. There's a street cafe near the hotel, towards the beach, which seemed good, but I didn't eat there.
I'm very satisfied with my stay; it's a beautiful, green part of the island. A pleasant hotel that I recommend.
JJoanaVAppreciate the cleanliness and newness of the hotel. Especially the TV has youtube and can share screen so satisfying.
The HSKP attendants and room service server are very kind.
Though the front desk they need to be more effective with their service cause they didn't introduce the wifi and inform about the pool renovation.
GGuest UserThe hygiene is good, and the sea-view breakfast environment is pleasant. It's convenient to get there by taking the Galaxy Shuttle and crossing the skybridge after getting off. The hotel offers a shuttle bus to The Venetian, but it only runs a few times a day. The facilities are a bit old, especially the hairdryer. A deposit of 500 MOP is required, payable only by Alipay or cash, WeChat is not accepted. The service is decent; I didn't have a power adapter for charging, and they sent one up immediately.