Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.7/10
Excellent
MM371987****I was drawn to the Morpheus hotel's exterior on my last visit to Macau, so this time I specifically booked two nights. The room design is very modern, and all the facilities look brand new, almost unique in Macau.
The front desk service was very warm and welcoming. Whether calling the hotel through the Ctrip app on my phone or contacting room service from the room, the service was professional and attentive. Communication was seamless in either English or Mandarin, and all the staff were very patient. There's luggage storage service available both before check-in and after check-out. If early check-in is possible, the front desk will call to notify you. You can walk to the City of Dreams' free shuttle bus to get to the ferry terminal, airport, and other places. Staff members guide you, and the queues aren't too long, making it very convenient for catching flights.
The hotel lobby is next to the COD casino, with shops and restaurants nearby. The hotel gym isn't 24-hour; it opens at 10 AM, requires registration with a staff member, and is relatively small. My room faced Macau University of Science and Technology and the airport, so there wasn't much of a view. Turndown service in the evening included hand cream/essential oil. The fruit platter and mini-bar items were fully replenished each day. The toiletries were a full set from Acqua di Parma, and there was also a Zaha Hadid book in the room.
Overall, it was an excellent stay, and I will definitely choose this hotel again in the future.
KKabasijiyingzhengThis hotel, part of the Melco Group, boasts excellent quality. It's located in a residential area rather than the main hotel district, which offers a great opportunity to experience Macau's local charm. With the closure of many satellite casinos in Macau, the entertainment facilities at Altira Macau itself have also improved. The hotel staff are all very enthusiastic, proactively helping with luggage, providing adaptors, and offering attentive turndown service. My only suggestion is that I hope the hotel will soon accept Alipay or WeChat for deposit payments, or waive the deposit altogether for guests who have already pre-paid their room fees.
Oorangejing****The service was excellent. Someone immediately came to help with our luggage when we got out of the car, and check-in was very fast. We even got upgraded to a room with a view of the Eiffel Tower, which was beautiful at night. The room was fine for one person, though it might be a bit cramped for two. Toiletries were by Lanvin, and bottled water was provided. On the ground floor, there's a large Pop Mart exhibition that attracts many people lining up for photos. It's very convenient to get to The Londoner and The Venetian via internal walkways. While there aren't many shopping options at The Parisian, there are dining areas on the first and third floors. They also offer shuttle services to the airport. Overall, I'd highly recommend it.
GGongshangjiaohuiyuOur trip to Macau was absolutely wonderful this time, and my family and I were very pleased with our choice of the W Hotel. We arrived just after 1 PM, and while there was a queue for check-in, the concierge was very attentive in helping with our luggage, so the wait wasn't long at all. The front desk lady quickly arranged a room for us. The room itself was very comfortable, with a lovely view of the tower. Housekeeping was excellent and always responsive to our needs. My child had some specific requests regarding the internet, and a staff member promptly came to assist. They also asked if we wanted turndown service.
The dinner buffet at 'Tastes' restaurant was fantastic. What really stood out was when my child, who loves lobster, asked if they could make it with butter, and the chef actually prepared it especially for us! A lovely young lady brought it over and even asked for our feedback on the taste. Of course, the chef's skills were superb, and all the other desserts and dishes were delicious, and the ambiance was great too.
Furthermore, the hotel's location is excellent. Just a right turn from the lobby guest elevator, you'll find a coffee shop and a Don Quijote supermarket. Across the street is The Parisian, and a short walk further brings you to The Londoner. This whole area is vibrant at night, making it very convenient for post-dinner strolls and shopping. At check-out, the concierge was equally thoughtful, helping us call a taxi and load our luggage. Macau isn't a large area; a taxi from the hotel to Gongbei was just over 100 MOP, and it would be much closer to Hengqin Port. Overall, the hotel's facilities and service during our stay were impeccable, highly recommended!
AAnonymous UserThe room was a bit bigger than I expected, and the whole hotel feels really new with a great design aesthetic. Each floor and even the elevators have cool, trendy decorations. The hotel is also conveniently located, and there's a delicious 'Huo Ji' restaurant right outside. The lovely Erica at the front desk helped us check in and out, and Selene, Ying, and Wilson were all incredibly helpful and enthusiastic. A really great experience overall!
__WeChat353221****The room was quite spacious, and the environment was pleasant. The transportation was also quite convenient. The hotel offers a shuttle bus, and there's a bus stop and a light rail station just a few hundred meters away. We had a great time! Special shout-out to Bill for his excellent and thoughtful service ā¤ļø
SShuangzizuopingguoThe hotel has a very festive appearance, with many rows of large red lanterns at the entrance and an impressive lobby. The room is very spacious, and it was comfortable even with three friends staying together. The breakfast buffet offers a rich variety of delicious food, and they refill items very quickly. Besides cars, there's also a shuttle bus service to and from Hong Kong via the Hong Kong-Zhuhai-Macau Bridge, which is super convenient.
YYanxiaohualvyouquThe rooms are very spacious, and the price is quite reasonable, especially since it's the off-season now. I recommend traveling during off-peak times!
Facilities: Fully equipped
Cleanliness: Acceptable
Service: The hotel front desk staff speak very standard Mandarin.
Environment: Exceeded expectations
GGuest UserHad a wonderful stay at Holiday Inn Macau! The room was spacious, very clean, and well-maintained, perfect for relaxing after a long day. The jacuzzi was a big highlight relaxing, and exactly what you need to unwind. šāØ
What really stood out was the staff who can speak Tagalog, which made communication easy and made us feel very welcome as Filipinos. The location is also great, close to key spots and very convenient for getting around Macau.
Highly recommended for comfort, convenience, and great service. Will definitely stay here again!
DDengdengxiaowangzhiThe environment here is great, with a stunning night view of Galaxy Macau right outside the window. The room was very clean and smoke-free. It's also very convenient to get here from the airport; you can take the Light Rail to Galaxy-Cotai Frontier Station, or take a taxi to Galaxy Macau and walk over. The front desk staff were all very helpful, and you can store your luggage there.