GGuest UserI can't understand how this hotel got such a high rating.
They don't respond to emails.
They don't answer questions on the Trip.com chat.
Our booking was mixed up. We booked a 'Sweet' room, but they had us down for a 'DeLuxe' for some reason. The price was roughly the same when we booked. We asked to switch rooms (at check-in) and were moved from DeLuxe #3 to Sweet #2 for an additional 700 baht!
I then asked to change from room #2 to #1. They said it was already booked. I pointed out that when booking, you only select the room type, not a specific room number. They got flustered... but still insisted that room #2 was the only option.
For anyone booking: the best rooms with views from the window and the top deck are DeLuxe #1 and Sweet #1.
The room wasn't clean; there was trash lying around. An empty chip bag was in the bin. This isn't just dirtiness – it's an indicator of poor standards. There was a used towel on the hanger. No bathrobes were provided.
The top floor was sandy everywhere, including on the sun loungers. I guess they're trying to create a beach atmosphere :)
The windows were dirty. The bathtub was worn.
The air conditioning was noisy.
They only give you one key card. If you leave the card in the slot when you step out of the room (e.g., to your own top floor), the door locks behind you (and you can't open it from the outside). If you take the card out, when you close the door, the electricity cuts off, with all the consequences – AC turns off, phones stop charging, etc.
I asked for a second key card, but they refused. This is just ridiculous... they're cutting corners on AC... and on their reputation.
As an option, you could bring an extension cord and plug it into the 'refrigerator' outlet :)
Seriously... it's the 21st century.
Overall, it's a so-so hotel. For this price, I think there are much better options. Its location, yes, is good. I understand the laid-back nature of the Thais, but there's a limit. I don't want to stress out on vacation, and who does!
So, weighing all the pros and cons, the cons definitely outweigh the pros. I don't know about you, but we are definitely not coming back here. Especially for that money... there are genuinely decent options nearby. And my peace of mind is more important!
Breakfasts... were decent. There's a tasty build-your-own soup with a rice base and meat (meatballs), mushrooms, various toppings, etc. A small bowl of fruit and a tiny bowl of yogurt with 3-4 blueberries and 2-3 kiwi slices. They also bring a plated portion with an omelet or two fried eggs, two sausages, two pieces of bacon, two small triangular pieces of sausage, etc.
Overall, breakfast was more or less okay.
There were no issues with the transfer from the hotel to Na Ban Pier. We took the ferry departing at 9:30 AM. The trip to Bali Hai Pier took 30 minutes. After a couple of ferries sank, they now seem to be counting passengers and trying to avoid overloading.
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