5-Star Hotels in Jiuzhaigou

We stayed at this B&B for three nights during the off-peak season in early February in Jiuzhaigou and were extremely satisfied with their attentive, butler-style service; we truly felt at home. Perhaps because it was the off-season with fewer travelers, the B&B provided dedicated car transfers to and from the scenic area every day. It's less than a fifteen-minute drive from the Jiuzhaigou Visitor Center, and the service was basically on-call. The staff mentioned that the vegetables served in the restaurant were homegrown, and the eggs came from their own chickens. The chef cooked our meals fresh to order every time. During the off-season, we were the only two dining in the entire restaurant. The ingredients were fresh, the cooking was simple, and the food was absolutely delicious! As foodies who love good food, we especially want to commend the B&B's chef 👍. Regarding accommodation, the room had both floor heating and air conditioning. On the first night, the B&B had preset the floor heating to 24 degrees Celsius, which we found a bit too warm. We didn't know how to adjust the temperature, so it remained uncomfortably hot. However, on the second day, the B&B staff lowered the preset temperature, and it was perfectly comfortable for the rest of our stay. The B&B doesn't have a gym or a swimming pool, but after enjoying our meals each day, we could burn off energy in the scenic area, so these facilities didn't seem necessary. The B&B also has ostriches and sika deer, where guests can experience feeding them cabbage through a fence. Additionally, there's a beautiful reading room with many books about Sichuan tourist attractions. Overall, we were extremely satisfied and highly recommend it.

This guesthouse is top-notch, even for someone like me who rarely stays in guesthouses; I have to give it an extremely high rating. 1. The environment is excellent, located just beyond the Macha Horse Caravan Square in Zhongcha Valley, with a very well-designed ambiance. 2. The room furnishings are average (compared to luxury hotels in the city, but given the scenic location, we can overlook that, haha), but hey, there's a huge bathtub that my kid absolutely loved, haha! 3. The service response is very fast, whether it's from the front desk or engineering. Their professionalism could rival hotel chains. I hope this guesthouse has a long and successful future, keep up the good work!

Staying at the Mushan Hotel was perhaps a serendipitous experience. The hotel is surrounded by mountains on all sides. Some are lush with vegetation, others are stark and rugged, while some have their peaks entwined with white clouds. The clouds are a rich white, constantly moving with the wind, making the mountains appear sometimes close, sometimes distant. The hotel's red bean latte was excellent, and my child absolutely loved the pineapple sparkling water. The barista, who also made the sparkling water, was gentle and quiet, perfectly in tune with the surrounding mountains. He mentioned that at sunset, you can see a beautiful golden glow on the mountain peaks. The hotel features an outdoor heated hot spring, available from evening until night. My child and I spent two consecutive nights soaking in it. From the edge of the pool, you can see the distant mountains, as well as the excavated mountain face next door. One can imagine what it looked like before – likely ”mountains beyond mountains.” When the wind picked up, a bit of dust and sprayed mist danced in the air. Through the rising steam from the pool, the clamor of modern civilization and the tranquility of retreating into the mountains intertwined and played out. The hotel also offered a ******* prayer bead bracelet DIY workshop. With the help of the staff, my child and I successfully completed our bracelets. The ******* beads emitted a fragrant aroma, as if overflowing with many wonderful blessings. My favorite item in the room was the kettle. It had clear markings indicating the different temperatures for brewing various teas. I wished life could be as clear, knowing exactly what to do at each stage. After returning from our trip to Jiuzhaigou, I tried brewing the white tea provided by the hotel, and it felt like the perfect end to our journey.

My overall stay was a mixed bag. While some staff members provided commendable service, there were serious privacy violations and significant safety and hygiene issues. I'd like to specifically commend Kari, Vincent, Emily, and Sophie. They were patient, responsive, and provided professional and attentive service, which greatly enhanced our trip. A special shout-out to Vincent; despite being a manager, he drove us around in the sightseeing buggy and even took us to a different location for a taxi, ensuring we got there comfortably. My service rating is solely for these staff members. However, some unacceptable problems arose: The breakfast hygiene was concerning; we found hair in the food. For a high-end hotel, such hygiene issues are inexcusable and raise serious food safety concerns. The privacy and security in the guest room were severely compromised. While someone was still in the room, a staff member knocked only once before immediately pushing the door open and looking directly towards the closet area. This was a grave infringement on guest privacy and a serious breach of security. When paying for a hotel room, guests are entitled to basic privacy. This incident was so severe it warranted calling the police. I felt a complete lack of security throughout my entire stay. The hotel's hardware and views are good, but the room management processes, breakfast hygiene, and staff entry protocols urgently need a complete overhaul. I would not recommend this hotel to travelers who prioritize privacy and hygiene. I hope the hotel takes this incident seriously, strengthens all-staff training, and prevents other guests from experiencing similar situations.

The hotel's location is excellent, away from the hustle and bustle of the gully entrance, yet only a 10-minute taxi ride away. The environment is clean and hygienic, and the service is incredibly thoughtful. They even have staff who add you on WeChat to provide personalized, one-on-one concierge-like service. We received a free room upgrade, and the breakfast was affordable and delicious. Plus, there's a complimentary shuttle bus to the gully entrance. Overall, it was a very comfortable and convenient stay, comparable to international branded hotels. It felt authentic and down-to-earth, making it the perfect choice for a trip to Jiuzhaigou.

Jiuzhaigou and Huanglong are absolutely stunning, I could visit them over and over again! 😍 This stay at Indigo was very satisfying. The hotel is exquisite and beautiful, with convenient access to food, entertainment, and travel photography services nearby. The room was very comfortable, which was much-needed after all the walking required at Huanglong and Jiuzhaigou. I slept really well both nights at Indigo. 😁 The concierge, Brother Selangzhu from the hotel's guest relations, was incredibly thoughtful and attentive, a truly wonderful person. 👍

The environment here is fantastic, with pristine forest right behind the property. On clear days, you can even see snow-capped mountains across the way and behind us, though it's quite atmospheric even on cloudy days. It's truly untouched; we saw wild rabbits hopping around and herders' horses grazing nearby. The breakfast was delicious, and the yak hotpot we had for dinner was pretty good too. I also highly recommend exploring the village down the mountain.

This hotel is great, and Gesang provided excellent service. She promptly informed us about driving directions and the hotel's location, which was very helpful for those traveling by car. Parking was also convenient. The room was very clean and had a distinct ******* style. The hotel even offers a shuttle service directly to the scenic area entrance, which is super convenient!

Although the room is a bit old, it's meticulously clean. The dome upon entering gives a great feeling, very similar to the InterContinental Lhasa – it instantly feels like an InterContinental paradise. The hotel's design is well-thought-out, and the room layout is excellent. The sheer curtain on the balcony was a bit dusty, but a quick call sorted it out. The welcome fruit selection was diverse, and Tony at the front desk provided genuinely warm and sincere service.

Navigation was spot-on. It was pouring rain when we arrived, but the front desk, especially Ms. Liu, and the handsome doormen greeted us warmly with umbrellas and helped with our luggage. They even upgraded our room to the same one we had last year! The breakfast and dinner at the restaurant were excellent, and the head chef even remembered us from our visit last year. The hotel rooms are well-maintained, service is quick and responsive, and everything is clean. We spent two days exploring the forest, lake, and lawn behind the hotel and still didn't want to leave. We'll definitely be back!