GGuest UserChecked in on May 1st and left on the 3rd. The overall environment and room were good, but the breakfast was a real letdown. On May 2nd, I went down at 9 AM, and there was practically nothing left to eat. I asked a staff member, and they said they wouldn't replenish anything. Fair enough, I guess I woke up too late. On the morning of the 3rd, I went down over 20 minutes earlier, and it was a madhouse! First, there were no seats. I was holding my child and stood for almost 20 minutes before a table finally became free. (You have so many private rooms next door; couldn't you be a bit more flexible and open one up for guests to sit down in? No one's going to eat a full meal early in the morning anyway. I think a bit more human-centric thinking would be good.) There were also many other guests with children standing and waiting. Once we finally sat down, I went to get food, and there were no plates, chopsticks, spoons, or bowls left. I personally saw a staff member wiping freshly washed chopsticks with a rag to dry them. I suspect they weren't even put in a sterilizer; just washed, wiped, and used. I'd advise everyone not to book a hotel with breakfast during holidays.
Also, can someone please manage your charging stations? Either electric cars are occupying spots without charging, or gasoline cars are taking up the spots. Charging there, trying to get to that exit, really tests your skills. Can't you learn from other hotels and prioritize underground parking?
And let's talk about the food delivery robot. My delivery was left at the front desk. I waited for almost 20 minutes, and it wasn't delivered. I had ice cream, so I decided to go down and look for it. (While waiting for the elevator, I ran into a male staff member – big shout-out to him, he was great! He helped me inquire, contacted someone, and even took me down to find it.) When I got to the front desk, there was a huge pile of deliveries waiting to be sent out by the robot. There's only *one* robot for the entire building! It's such a nice hotel, why are you so stingy about getting more?
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