5-Star Hotels in New York

The hotel corridor facilities are still a bit old, the interior decoration of the room is still good, the view is almost non-existent

This should be an old hotel that has been completely renovated. The room is very beautiful and stylish, and every item is very exquisite. The bathroom is small and the shower water is small, which may be due to the renovation of the old building. But it is worth staying. The bar downstairs looks very good at night. The food ordering in the room tastes great! And fast! There is a small problem. When you deposit your credit card at the front desk, you must bring a chip.

Nice hotel with good service. Room is decent. Great breakfast.

Really a pleasant surprise for us! Initially, we planned to book another 5-star hotel, but due to the long weekend most places were fully booked, so we chose this one instead. We honestly didn’t have very high expectations at first, but the room completely exceeded them. It’s new, spacious, very clean, and well equipped. The staff are friendly, fast, and efficient. We were also pleasantly surprised to find a water filter machine in the room, along with complimentary water bottle  The bed is incredibly comfortable, and the view is lovely too. Definitely worth the money 🫶🏻

The entire staff was very attentive and pleasant. They were genuinely polite and made us feel at home. The hotel is perfectly located close to Central Park and on 5th Ave. I personally love how close it is to the shopping areas of Madison Ave and the upper east side. The views from our room were phenomenal. The rooms were spacious and frequently cleaned. The restaurant downstairs was great as was the bar. We celebrated NYE at the bar and had a fantastic time. I highly recommend anyone looking to travel to NYC to stay at the Pierre.

Booked for my daughter and classmates. As a result, when they checked in that day, they found that the bedding and quilt cover provided by the hotel were separate, and the so-called bedding was a dirty blanket. Later, after they responded to the front desk, the waiter brought two quilts that were still not covered with quilts, saying that their hotel has always been like this, and that 7:00/22:00 is their service time, and if there are any problems after that, I will talk about it tomorrow. After I reacted to Ctrip customer service staff ”Ke Xin”, she followed up in time and solved the problem on the same day. The waiter finally sent two quilts that normal humans sleep over. The manager on duty said that maybe the communication was poor, but I My daughter can communicate with the locals in spoken English, and her classmates have lived here since childhood, so what about communication? Here we would like to thank the customer service staff Kexin who actively followed up on the day and solved this problem for us. The children also felt the help of Ctrip anytime, anywhere.

My girlfriend and I stayed in a large king suite complete with balcony and stunning view of NYC over the East River. We had an excellent room service breakfast the following morning. Would def recommend and return again one day!

Great and safe location! Close to metro stations and bus stops, making it easy to reach tourist attractions. The staff were enthusiastic, friendly, and helpful. The city view wasn’t particularly impressive — mostly rooftops and some unsightly air conditioners — but that was fine. I booked an accessible room; unless you specifically need accessibility features, I wouldn’t recommend this type of room. The door closes very slowly due to the automatic mechanism, and the bathroom felt unnecessarily large for my needs. That said, overall cleanliness and hospitality were excellent!

We loved this hotel. I was not sure based on some of the reviews but it was great and we would absolutely stay here again! We had a full park view on the 23rd floor and it was amazing!!!! It is not a brand new hotel but nicely remodeled with a nice bathroom and fun Central Park murals on the wall. Great location! Nice lobby. The lobby coffee shop was way over priced 10$ for drip coffee in a paper cup when it was opened. Which wasn’t often We never ate on the second floor restaurant and the rooftop bar was closed for all but breakfast if it had been open that would have been much better in the evenings. We were hesitant to have breakfast there on rooftop as we heard such bad reviews but we did on our last day and we were very glad we did. Yes it is expensive $75/peraon. But the atmosphere is lovely with an incredible view. It is a basic hotel buffet with hot eggs, bacon sausage potatoes toast pastries. Also beautiful fruit. Bagel and lox, very nice Greek yogurts and granola prosecco and juices. A bit over priced but a nice relaxing breakfast when you have plans for the day and don’t want the stress of running around for a quick breakfast to please everyone. Wish we had gone earlier in our stay it would have saved us some stressful mornings!! The doormen were great! Very friendly. The only issue was that we checked out this morning and the machine was down when we checked out and still have not gotten a bill or final receipt for payment charged.

Very convenient midtown location, with walking distance to central park and time square. Easy subway ride from the hotel, with plenty of dining options. We rented Queen Suits on the 30th floor. They let us check in early at 9AM and late check out at 1pm. We very much appreciated it. The hotel also offer turn-down service in the evenings. The gym is very basic without a pool, but their price is very reasonable. Overall, I would highly recommend.