Ascott Properties in Chengdu

An absolutely fantastic 7-day stay, highly recommended! My overall experience at the hotel during this trip far exceeded my expectations! The check-out service was incredibly thoughtful. I wanted to take a nap and requested a late check-out; throughout this period, there were no calls or knocks on the door urging me to leave, allowing me to enjoy a comfortable rest. After checking out, I even received a cute panda souvenir, and the luggage storage service was efficient and meticulous. The hotel's atmosphere was exceptionally good. The guests were about half Chinese and half international, including friends from Western countries. Everyone was very well-behaved, and the public areas were quiet and orderly. Over the seven days, whether it was the front desk reception or daily service, the staff were patient and attentive, making for a truly excellent experience. Whether for a business trip or a leisure vacation, this hotel is a great choice and I recommend it to all travelers!

We booked a one-bedroom apartment, but it was directly opposite a skyscraper under construction, so it was noisy all day. We requested a change to a different side, which was slightly quieter. The room was spacious and well-equipped, but I wasn't very satisfied with the cleanliness. There was visible dust on the wardrobe hangers, and I'm not even a clean freak... I tried to call for customer service, but no one responded for a long time... The biggest complaint was the breakfast. Even though it was National Day and there was a comic convention, so it was indeed crowded, by 9:40 AM on the first day, many dishes were empty and not refilled. There weren't even any hard-boiled eggs left. We thought we had arrived late, so the next day we came at 8 AM, but it was pretty much the same – many dishes were half empty and not replenished... What's even more outrageous is that they charge 45 RMB per child over 1.1 meters. My child didn't even get a hard-boiled egg; what exactly are we paying for? They claim to be a family-friendly hotel, but I've never seen one that charges for children over 1.1 meters. Our child is just under 1.15 meters, and most places offer free entry for kids under 1.2 meters. If you're going to charge, don't call yourselves family-friendly, and if you do charge, then at least provide decent service. See the pictures for proof of the empty plates.