Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 3, 2026|Featured Room (Double Bed) (Terrace, Private Onsen)
Anna ApricusMe and my son are coming to this hotel for the 4th time since last August.
It is my place of Harmony and Healing. Every corner of the hotel brings me joy, it is a pure art and satisfaction to all senses.
They have 8pm sound healing meditation every day, and it relaxes me on the deepest level. They cook fresh dinner every day and I love Kung pao chicken the most. They offer variety of teas and I love it too. I stayed in each room category and all of them are spotless, amazing. All rooms have private onsen on the balcony. It is extremely satisfying to have a hot bath regardless of the time of the year.
The hotel is getting very popular so make sure to book in advance.
I hope to keep coming here again and again.
A huge thanks to all hotel staff- you make us feel so welcome and comfortable.
Thank you!
Anna and Sasha
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Price per night from:AU$172
Posted on Sep 26, 2026|Spring Two-Bedroom Villa
YTTTLI brought my family here for a hot spring getaway, and it was a really great experience. The hotel proactively contacted me a day in advance and arranged for a butler. We discussed all our needs beforehand, so checking in upon arrival was seamless. The hotel's garden environment is quiet and comfortable, the room was clean, and the bedding was soft. The private hot spring in the courtyard had a wonderful ambiance, and soaking in the radon spring was very stress-relieving. The butler was very responsive, helping us book package contents and introducing us to the hotel facilities. Breakfast offered both Western and Chinese options, and the taste was decent. There were many public hot spring pools, and it wasn't too crowded. It's suitable for a short, relaxing vacation, and overall, I'm satisfied.
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Price per night from:AU$147
Posted on Oct 19, 2026|Deluxe Room (Double Bed)
Guest User
The hotel is really quite dated and the hardware facilities are very old. The room still uses an old-fashioned hairdryer, which has weak airflow and damages the hair. Also, those transparent combs are very scratchy on the scalp and quite terrible—they really need to be replaced.
The housekeeping staff were all lovely and had a great service mindset. However, the front desk receptionist at Sunday breakfast gets a thumbs down, and the check-out staff on the first floor also lacked any sense of service; they just took the room card without saying a word and let us leave. It felt so cold and indifferent—I might as well have stayed at the Renaissance.
The staff who checked us in gave us complimentary access to the executive lounge, and the bartender was exceptionally attentive. A big thank you again to them.
The housekeeping auntie was also extremely attentive. Many thanks to her once more.
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Price per night from:AU$126
Posted on May 3, 2026
AviourThe room itself was beautifully decorated, but the biggest surprise was the excellent hotel service, especially from Lotus, our concierge. Not only did she help me receive a delivery, but she also looked after the fresh produce it contained and even helped me carry things up and down. She deserves a special shout-out, as she really kicked off my trip to Chengdu and the snowy mountains on a high note!
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Price per night from:AU$98
Posted on Oct 5, 2026|Elegant Sky Delight Family Room (Skyline View + Deep Sleep Bedding + Rain Shower)
Guest UserThe room was excellent, very clean, and had a great view. The butler was also very nice and upgraded our room to a much larger one than before, which even had a bathtub. They also provided disposable bath liners, which was a nice touch. It was very convenient to get around, and taking a taxi was easy. It offered great value for money. You needed to use your room card to go up to the floors, which was excellent and made it feel very secure.
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Price per night from:AU$78
Posted on Aug 31, 2026|Comfort Double Room
Guest UserThis hotel offers a peaceful retreat amidst the hustle and bustle, and its proximity to Kuanzhai Alley makes getting around incredibly convenient. The room was well-lit and spotlessly clean, with a very comfortable bed 😴, perfect for a good rest. The staff were friendly, check-in and check-out were efficient, and they responded quickly to any questions. The facilities are comprehensive, making for a great stay experience. Overall, it offers excellent value for money, ensuring a comfortable and relaxing trip 😁. I highly recommend this place for anyone visiting Chengdu and will definitely prioritize it for future visits. Sincerely recommend it to friends who are coming to visit. 💗
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Price per night from:AU$57
Posted on Oct 26, 2026|Elegant Suite (Twin Beds + Bathtub)
Guest UserFacilities: The room facilities here are not the most modern and lack high-tech features, but I didn't experience any inconvenience. The environment is pleasant and transportation is convenient. Definitely worth staying!
Service: The front desk, housekeeping, restaurant, and door staff—every single team member provided attentive and caring service. Definitely worth staying!
Room: Spacious, comfortable bedding, and a very functional bathroom and toilet layout. Definitely worth staying!
(Uploaded six photos of public areas, including the hallway and lobby)
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Price per night from:AU$63
Posted on Oct 8, 2026|Six Senses Suite (Twin Bed)
Guest UserThe service at Six Senses Qing Cheng Mountain was truly exceptional. Everywhere we went, the staff greeted us with warm smiles and were always eager to help. Breakfast was delicious, offering a wide variety of fresh, healthy options. A special shout-out to Kevin—after I had a fall at the hotel, he immediately came over with antiseptic and tended to my scrapes with such care and attentiveness. Huge thanks to Kevin once again! I will definitely be returning to Six Senses Qing Cheng Mountain.
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Price per night from:AU$548
Posted on Aug 4, 2026|Fantastic Suite
QingshuixianshengThe W Hotel Chengdu truly stands out among the many luxury hotels in the city. It's young, stylish, trendy, and full of vibrant energy – luxurious without being 'old money,' high-end yet incredibly chic. Every restaurant has its own unique background music, and every staff member radiates a youthful glow.
The breakfast selection is quite rich, featuring handmade Dan Dan noodles and 'chaoshou' (Sichuan wontons), as well as pan-fried buns, all of which are delicious. They offer three different Haagen-Dazs ice cream flavors daily, and the rum raisin and macadamia nut flavors are particularly good. The bread offered at breakfast is also exceptionally tasty, with classics like almond croissants, floss bread, and muffin cupcakes.
I want to extend a special thank you to the hotel's management and operations team for their professional, warm, and thoughtful service during my family's stay. This includes Front Office Manager Eaton, Style Director Polly, Assistant Front Office Manager Amber, Duty Manager Covey, Peter, and many other staff members whose names I didn't get to remember. My sincere thanks and best wishes go out to all of them! The W Chengdu is definitely worth another visit!
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Price per night from:AU$240
Posted on Oct 22, 2026|Deluxe Family Room
Guest UserFive-star review! The front desk staff at this hotel were warm, attentive, and professional. The location is excellent—just a few minutes' walk to the East Square of Chengdu East Railway Station, making travel extremely convenient. The room offered a wide, open view, and the deluxe family room was very spacious. The setup with 1 king bed and 1 single bed was neat, spotless, and hygienic, with fully equipped facilities. The breakfast offered a rich variety of top-quality options. Absolutely fantastic!
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Price per night from:AU$101