"The room was clean and tidy, decorated in an artistic style, very unique, and even had an elegant little desk, giving it a warm, homey feel. The receptionist was very attentive and helpful; I would definitely recommend this place to friends and family."

"The hotel complex demonstrates meticulous planning and design, with thoughtful attention paid to both the overall layout and the rooms boasting a stylish aesthetic. The red and green color scheme highlights the ******* architectural style. Upon check-in, the front desk informed us that the hotel, being newly opened, did not offer catering services, only a breakfast buffet. We had to drive over ten minutes to Daixian County to find a meal, which was indeed inconvenient for tired tourists. Furthermore, the hotel's room maintenance was concerning. Only a few months after opening, the bright red carpet in the room was already dirty, indicating a lack of attention to hygiene. Additionally, we noticed that the skylight could be closed, and we checked and closed it before going to bed. We hope hotel staff will remind guests of this to avoid wasting air conditioning energy."

"The hotel's location is excellent, very close to Bianjing Tower, the Confucius Temple, and the Martial Temple. For parking, you can use the small alley behind the hotel. The hotel doesn't offer breakfast, but if you turn right out of the hotel, there's a breakfast spot right by the archway. If you turn left, there's a Fengzhen Mooncake shop, and their sugar biscuits are quite tasty. The hotel owners and their family are all very welcoming. The top floor has a huge terrace, which is lovely to sit on when the weather is good. The price was also reasonable during the May Day holiday, and the room size was adequate, making it quite good value for money."

"Very good new hotel, facilities and hygiene are very good, the rooms are very intelligent, the service is responsive, and the breakfast tastes very good. The taxi fare to Daizhou Ancient City is about 10 yuan, but the accommodation experience is more than one level higher and the cost performance is very high. Recommended to friends who go to Daizhou Ancient City and enter through the South Gate of Yanmen Pass."

"Come out to play, better, worth choosing"

"Recep staff are service oriented and helpful food is safe and good."

"The hotel experience chosen for this business trip was great! The location is excellent, not far from the ancient city, there are small restaurants around that taste very good, and there is no worry about dining. The room was clean and tidy, the bedding was soft and comfortable, the sound insulation was first-class, and the night was particularly sweet. High cost performance, choose here next time! Highly recommended to everyone ～"

"The room is very cost-effective, the environment is also good, and transportation is convenient. There are restaurants, supermarkets, and fruit shops nearby. The key is that the owner is warm and attentive, the room is spacious and clean, and the air conditioning and hot water are great. Most importantly, the room is 1.5 times more spacious than other hotels at the same price. I am in a good mood. If I have the chance to come again, I will stay at this hotel again."

"1. The hotel’s promotional content does not match the actual service There is a clear message in the hotel elevator: Check-in room includes shower and bath for two people, but the actual service is only for men. Since the service is only available to men, why is it not stated in the advertisement? Does this constitute false advertising? The hotel staff defended themselves by saying that the advertisement mentioned men's baths, but a normal advertisement would not mark out all the places. The incomplete advertisement pictures do not conflict with the ambiguity in your text expression. 2. Poor hygiene When we later inquired why the advertised service was only for male customers, the hotel bathhouse and the hotel front desk repeatedly emphasized that women were not allowed to bathe in the public pool. The hotel front desk repeatedly emphasized that we are a small place and it is like this everywhere. So I would like to ask, is it because your hotel's hygiene is not up to standard and cannot provide a clean place, or are all those hot springs, including the women's baths in the Northeast, not suitable places for women to go? In addition, the hygiene of the room was not satisfactory. For example, there were obvious stains on the toilet roll holder. There were also problems with the hygiene of the whole house, such as hair in many places and stains on the sheets. 3. Hotel service staff are not properly trained and induce customers to spend money After checking in, (four girls) went to the front desk to inquire about the bathing service. The front desk said that the bathing service was free (and the word "bath" was used all the time). Then they asked about the time and the front desk said it was 24 hours a day. They also asked about the location of the bathrobe in the room. The front desk of the hotel here has been replying that it is free brewing. Considering that men can enjoy it but women cannot, who do you think the front desk staff think we four girls are asking this for? There is nothing wrong with your answer to the question asked by men, but we are all girls. How do you want us to understand your use of the word "brew"? After we changed our clothes and went downstairs at night, we said we were guests staying in the hotel. The front desk staff at the bathhouse told us that except for showers (the showers were the same as in the hotel rooms), all other services were charged, and they repeatedly asked us whether we wanted a scrub or the full package. Later, when I complained by phone, a staff member explained that they did not introduce us to the audio-visual area and other places by using the excuse of "I'm afraid you'll be annoyed if I introduce too much to you". Then wouldn't we be annoyed if you kept introducing us to various projects at different prices? Even when one of us asked if we could get the free one first, and when we asked for additional services like scrubbing our body, they avoided the question and continued to induce us to consume the full service of 88. After I complained, we were told that there were free video, sauna, and fruit available for guests staying at the hotel. There were four of us in two rooms. Our original intention of going to the bathhouse was to chat together, but the functions of a sauna or audio-visual room were completely sufficient. And since there were fruits, there was no way we would leave in anger. But you didn't introduce anything and just said what projects are available at 38, 68, and 88. 4. Employees have a poor attitude towards responding to complaints When I called the bathhouse service hotline for the first time, the operator almost refused to communicate with me in an argumentative manner, emphasizing that this is our service and you can complain as much as you want. I didn't feel any apology. After failing, I went to the front desk to complain and found the front desk manager. After understanding the situation, the front desk manager talked to the bathhouse service staff she was communicating with twice (maybe not accurate but at least) and asked them to come over to explain. No one came during the whole process. The front desk manager did not provide a solution to the hotel's advertising and actual service provision, and also said that he had no management authority over other departments of the hotel (implying that he could not manage them) When the front desk manager was unable to resolve the issue, he asked for the superior manager. The receptionist left and came back about five minutes later. After asking for feedback from the superior manager, the front desk manager said he did not find one. This kind of service attitude really makes me confused and worried about your hotel training. Finally, after a phone call between the front desk manager and the senior management, the attitude was softened and an apology was expressed. Here I would like to complain about the hotel's complaint response process. Shouldn't the normal process be to listen to the guest, then take notes and solve the problem from the guest's perspective (tell the guest the solution, and the approximate time it will take to solve it)? Maybe because I don't look that young, I felt that the hotel front desk and bathroom reception were both arrogant and passive. I didn't hear any words of understanding or concern (there was no apology until I asked the senior manager to intervene), and I didn't see any records of the entire process. I don't know whether the front desk manager could remember all the problems in his mind or thought that this problem was not a big deal at all. No time limit was given for resolving the issue. In short, it is definitely unprofessional, and the attitude does not match the price and hotel specifications."