STARWAY Hotels in Harbin

We really enjoyed staying at this hotel, the warm modern but homely timber decor made the space feel very comfortable and clean. The hotel is located in an extremely convenient location across from metro and train station access. Staff are also very helpful and accommodating, especially with helping us store our luggage temporarily for an extended period while we were away.

My hubby loved the hotel as even though I'm from the outside it looks like a basic and small hotel but the interior design is nice and cosy and clean. We are given a trip room and even though the room size, the room was comfy and clean. The hotel isn't as close to central walking street as I thought it is. So end up we still Didi to the walking street. But opposite the hotel there is a supermarket which was nice to shop and also nice restaurant around the area. The price paid is really worthwhile. We will not get such a hotel standard with this price in Singapore. The only cons is that the hotel by the road so the traffic sound can be quite loud. The breakfast spread is also quite decent.

This hotel is right on Central Street, which makes getting around incredibly convenient. The room was spacious and clean, and most importantly, smoke-free – a huge relief after the strong cigarette smell at my last hotel. The service was excellent too; both the front desk staff who helped with check-in and the housekeeping team were very friendly. Highly recommend!

The room's location is great, and the service was excellent. They even gave us warm bottled water when we checked in and out, which was a nice touch. However, the room facilities are a bit old, so the value for money isn't particularly good.

First off, the staff were incredibly friendly and helpful – that was definitely the highlight for me. They also have their own parking, which is a huge plus in that area and a big reason why I chose this hotel. As for comfort, the bed was really comfortable, and the linens were great. The smart features in the room also worked perfectly; I really couldn't find any faults there. The downside, however, was the bathroom. As soon as I walked into the room, I noticed an unpleasant smell, like sewage backing up. I understand this might be a plumbing issue in an older renovated building, but what I really couldn't stand was the urine stains on the toilet. How was that overlooked during cleaning? The smell of urine was just overwhelming.

來哈爾濱玩的，剛開始的時候住在中央大街，房間的味道比較重，叫車也不方便，每次都要走很遠才能上車，於是換了一個酒店，看到這個酒店26年開業的，連評論都還沒有，還是定了，定套房都還要比中央大街的普通大床房便宜，住的也舒服，房間大，有個小客廳，衞生間也大，有洗衣房，送餐有機器人，打車也方便，可以在大堂等車帽子都不用帶直接就能上車也不冷，周邊吃的也不貴，打車去中央大街十幾分鍾，去哈爾濱站也是十幾分鍾，特別合適

We booked a family room and stayed for two nights. The location is excellent, the room is spacious, and very comfortable. It's close to Caoshi Street, making it convenient to take a taxi for meals. The robot delivery for food orders was also very handy. However, the service didn't feel as good as other places. I left a bottle of facial cleanser and a small accessory behind, but no staff member reached out. When I called to inquire, they said they would look into it, but I never heard back. The room temperature couldn't be adjusted, but it was at a comfortable level anyway.

Overall, I was quite satisfied. **Pros:** The soundproofing in the room was excellent; we couldn't hear any noise from other rooms. Our family suite, room 1801, was incredibly spacious, and both the bedding and pillows were very comfortable. The large TV was great, and screen mirroring was very convenient. Breakfast was satisfying. The noodles and wontons, a specialty of Starway, were exceptionally delicious! The melon served at breakfast was incredibly sweet; I had several slices every day! The view from the large window was stunning. **Cons:** Upon arrival after 2 PM on the first day, our room wasn't ready, which made the check-in process a bit slow. The front desk seemed understaffed. The bathroom in suite 1801 was not properly waterproofed; we could clearly hear the sounds of showering from the floor above. However, my friends in other rooms didn't experience this issue, suggesting it might be a specific problem with our suite, 1801. Upon check-in, we noticed there were no towels or bath towels, but they were quickly delivered after a phone call. There was no soap dish. There were no hooks or racks to hang clothes and towels in the shower area. The conditioner came in sachets and was oddly placed in the drawer with the toothbrushes and toothpaste, not in the shower area. I initially thought no conditioner was provided. This seemed quite illogical.

The hotel has been newly opened for a few months, the room is clean and tidy, the indoor temperature is 20 degrees, the outdoor temperature in Erbin is -30° at this time, haha 😃, the front desk lady has a sweet voice, beautiful and gentle,

It's a duplex with bathrooms upstairs and downstairs, which is a huge plus. The hotel should have mentioned this in the room types; it would be a huge plus! The sofa in the living room downstairs is also a sofa bed, and the coffee table is quite large, making it plenty of space for a family of four to eat. The soundproofing is poor, which is a hardware issue. I can only hope the guests next door are more discerning. We encountered a child practicing violin in their room at around 6 a.m.... The service was excellent. They made a new room card for us when we forgot ours, and even gave us a small candied haws fruit treat. It's a bit of a walk from the railway station, about 16 or 17 minutes. We checked the laundry room, but there was only one washing machine. Luckily, we brought our own portable washing machine. The room was very warm, and our clothes dried overnight! Recommended