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Featured facilities: Parking, Washing Machine, Restaurant
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54 reviews
9.5/10
1 night
From INR 6,623
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9.1/10
Great
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
GGuest UserLOVED ANTARA super sad that the price of it is slowly increasing……
staffs are super helpful but the different towers can be a little confusing to get around as they all have different names. room is still fairly new hence the cleanliness is still good. i LOVED the washing machine and bathtub. will definitely stay again if theres any discount for the room.
great view too and i clocked in 20k steps a day walking to genting highland and the chin swee temple hehe (est 20 mins to each location from hotel)
GGuest UserThe hotel service was generally good, and the room was clean and comfortable. However, the water heater in my room was disappointing. it only stayed hot for a few minutes before turning cold, and I’m not sure why. Breakfast was okay, but the coffee machines were often out of service. Out of two machines, only one was working most of the time, which was inconvenient. There were also sudden loud banging sounds from the upper floor about twice a day, which was quite scary. Room service was fine, but accessing the swimming pool or gym can be a bit challenging if you plan to move between Windmill and Swiss Garden. It’s better to go directly down to the 3rd floor and walk over to Windmill for the facilities. Overall, an okay experience, but there’s room for improvement.
Ssmiba msiaRoom have no towel. Was advise by the receptionist that the towel will be sent to room. But no response at all. Waited almost 3 hours no one sent. The room provided iron with international plug,but there is no international plug slot in the homestays. Tried call the receptionist so many times using the phone provided by no one answered at all. Was very disappointed as ended wearing shirt without ironing it. Check out time- I saw towels hanging out at the door (outside) but they doesn't inform or the room bell was not ring. The washroom is very dark as one of the light is not functioning. Overall,it was a disappoinment stays.
VVieson HyLobby has a small slide and my kids really enjoyed it. The six-person room is quite spacious, quiet (stayed on Level 2), and cold enough without turning on the air-con. Early check-in was allowed with a small fee and checkout was smooth. Location is great if you’re going to Arena of Stars, but it’s about a 15–20 minute walk to SkyAvenue.
Not so good: receptionist wasn’t very friendly. Parking is limited, no clear pedestrian walkway, and it only accepts TnG or Genting card, but there’s no reload kiosk in the hotel. No water fountain and only small bottled water provided with limited refills. Hair dryer cuts off when using high heat. Room design looks fun, but there’s no real sofa, only two stools, which isn’t very practical.
SSin_YiDriving to hotel from Genting is not too far but it require skill especially during foggy condition.
The hotel equipped with dining, retails and spa centers, quite self sustainable on it own. Great choice if Genting is full
GGuest UserFirst time self check in. Overall the room is cleaned. New design. But got smelling at toilet and quite noisy from others room coz the talking so loudly.
AAisyah Che Rahimi1. No of room given is different from the original room of the building. So a bit confusing here.
2. Need to ask the guard on where to park exactly based on the tower of the unit because there are a lot of towers.
3. No bathtub although in the picture, there is one
4. No cooking utensils, stove, forks, spoons etc as advertised
GGuest UserI hope they can improve the self check-in machine. When I finished checking in, the receipt didn't come out of the machine, so I only knew my room number but not which floor it was on. I asked a staff member, and they just told me to take a number and wait in line, which took a long time. All I needed to know was the floor, but it ended up being such a hassle.
Here's a suggestion:
It would be great if they could improve this. Even though the room number is shown during check-in, the floor isn't included in the system. At the very least, if the receipt paper runs out, guests could take a photo of it with their phone, which would avoid so much trouble.
Alternatively, they could allow us to enter our email to send the receipt there, and then provide a QR code for us to scan ourselves.
GGuest UserThis is our 3rd time booking for this hotel. Unfortunately, we are not so pleased this time. Lift at Tower was not working well during check out time which was very stressful as many people need to use during that time. Only one lift is working out of the 4 lifts. We ended up using the cargo lift.. Housekeeping did not clean our room on day 2.