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8.8/10
Very Good
GGuest UserWe had a wonderful family vacation here! 🥰 The rooms were spacious and clean, the weather was cool and pleasant, and the surroundings were peaceful and green. The kids absolutely loved the facilities, especially the heated pool – it was fantastic! The staff were also incredibly friendly and helpful 👍. This is the perfect spot for a relaxing family getaway, highly recommended!
GGuest UserOverall very good and clean rooms. The soundproofing is not great. Breakfast is good. There is water machine to refill water. There are ample parking at the hotel, only thing was when late night the parking and parking lift lobby has all the lights switched off. This is not ideal and could be dangerous to guests.
AAnonymous UserEverything was good. Nice clean room. Decent gym.
Looking for my room at first was confusing however. My room was on the 23A floor on the C block. I went to the 23rd.
The reception guy could've stressed that it's on ”23A”. How many times do people go to the ”23A” floor & expect everyone to just get it??
Those at the receptionist counter, here's a free advice, train more & learn how to be more courteous & know how to offer an apology to customers
PPeko OhLocation is good. Cleanliness still needs improvement. Toilet bowl cover was already spoiled when we checked in. Service was normal and amenities needs more like floor slippers, tissues and mirror. Overall still ok for price paid. Hope there will be more improvement in future.
CChloé KohAbsolutely horrid check in and check out process, the counter is at an entirely different hotel which makes no sense at all. You have to climb up and down a hill for checking in and out OR take a taxi. They could at least offer a buggy or something. The walls are paper thin, the corridor has a persistent bad smell with any minor noise exacerbated by the echoes, and the geniuses invented see through blinds where anyone in the corridor can see into your apartment. The toilet smelled terrible, and the TV is not even smart..
Iice27Affortable hotel with magnelificent view, plenty amount of facilities, and delicious breakfast with variety of choice. Ofcourse there is a room for improvement in term of facility time closure which to me not too convinient (Open 8am-9pm ONLY) but overall is fine.
GGuest UserHi, the price was great and included breakfast. However, the breakfast menu was quite disappointing.
The front office service was excellent—there was a staff member (I’m sorry I didn’t catch his name) who was especially helpful. The maintenance team was also superb.
However, it was quite frustrating when we were already tired and the room’s electricity kept tripping repeatedly, and we eventually had to change rooms. Initially, there were no towels provided as well.
Overall, it was an okay stay.
GGuest UserThe suite was good and spacious. It has balcony and the facility around that area is quite good. The view also nice. There is a few cafe to choose from, and retail outlet like The News and KK Mart outlet. There are basic room item provided such as iron and iron board, slippers, toothbrush, soap & Shampoo, kettle, coffee & tea, mugs, TV, safety box and hair dryer, but there is no mineral/drinking water, small fridge or microwave provided. However the check in is quite tricky as you may find the person arranging check in staying in the alley nearby The News outlet, there is no proper reception counter available. The customer service will not answer your call. They only reply via what's app so do not bother to call, you may get scolded by the lady who answered. This can be said as not a hotel service, so do not expect that kind of services from this provider. It is more like AirBnB style. However it was a nice stay just during the night i don't know why there is strange shouting and yelling and disturbing sound once in a while came out from nowhere. so it's quite disturbing my sleep a few time wake up in a shock hearing something unwelcoming sound. But if your ear is sound proof while sleeping i think it will not becoming a problem to you.
GGuest UserThis is our first stay in ion delemen for 4D3N. The unit is very spacious and clean however we faced some difficulties as below.
1. Broken bedframe: One of the room bed is broken and we have reported to the reception immediately however no action was taken nor any updates was received. There are difficulties every time when we sleep on it as it is unstable.
2. Wifi connection: Throughout our stay, we unable to connect to hotel WiFi and no action was taken to rectify it.
3. Noisy door: There's a very annoying sound every time when we open or close the room door.
AAnonymous UserFantastic! I absolutely loved it. Everything was so simple and straightforward. The self-check-in process was a breeze – no need to bother anyone. The customer service staff were also wonderful 😊. Nice and very good!