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9.4/10
Amazing
GGuest UserJumeirah Hotel was excellent in terms of facilities — everything is new, clean, and well-maintained. Credit where it’s due: the staff were genuinely outstanding, extremely attentive, and always eager to help. Service level is easily one of the best.
Location-wise, it’s around a 4–6 minute walk to Al Haram, which is acceptable. However, let’s be real — compared to the Clock Tower hotels, they are noticeably closer and more convenient, especially during peak prayer times.
Now, about the “Partial Haram View” — this needs honesty. We booked two Deluxe Rooms with Partial Haram View, but the view is technically there… if you really look for it 😅. The Haram is barely visible, and most of the view is dominated by unfinished construction. You’ll spend more time spotting the Haram than enjoying it.
Bottom line:
Excellent hotel, top-tier service, great facilities — but don’t book it expecting a meaningful Haram view. If proximity and view matter, Clock Tower hotels still win.
AAulia BimoOverall the hotel staff & receptionist services was very great. Unfortunately, we had bad experiences with the Majlis Restaurant & Cafe Staff services. They force us as the guest of the Raffles for any order with specific minimum order and payment, even though the time we visit is around 9.30 pm (local time), after the dinner.
Please take the act as appropriate for any staff that not provide good service and humble to the Hotel Guest.
Appreciated and thanks.
DDisneychamsMy second stay at Swissotel Makkah, and once again, it was absolutely perfect.
From the moment I checked in until the time I checked out, everything exceeded my expectations. The staff were professional, warm, and genuinely attentive to every detail. The service was seamless, the room was immaculate, and the overall atmosphere was peaceful and welcoming.
I truly felt cared for throughout my entire stay. This hotel consistently delivers outstanding service and comfort. I am always impressed and will definitely be coming back again.
GGuest UserMy stay at Swissôtel Makkah was excellent in every aspect.
The hotel’s exceptional proximity to Al-Masjid Al-Haram is a major advantage, making it extremely convenient for prayers and Umrah without any transportation hassle.
One of the standout features is that the hotel offers two entrances: the main entrance and an additional side entrance, which allows for smooth and quick access in and out of the hotel. This is a very practical feature, especially during peak times.
The food was outstanding, with high quality and great variety. Most importantly, the restaurant staff were incredibly dedicated and attentive, always going the extra mile to ensure we were comfortable and well taken care of.
Another point worth highlighting is the hotel’s flexibility and professionalism, as they kindly allowed us a late check-out extension of two hours, which was greatly appreciated and added to the overall comfort of our stay.
Overall, Swissôtel Makkah is an excellent choice for anyone looking for a prime location, exceptional service, and high-quality dining, providing a truly comfortable and memorable experience near the Holy Mosque.
GGuest UserWe booked the hotel for 1 person breakfast so that the breakfast only includes one person but they said no you have to get charged for an additional person if two are going to be in the room cause the room is per person the employee wasn't cooperative and so was her supervisor and we tried to connect with trip to fix things but it didnt work out until we spoke to the manager which was a very nice lady and she just gave us the card and told us why were you guys even held back if you dont want an additional breakfast whats the issue
GGuest UserThe location is fantastic, just exactly what I needed especially in Ramadan. The masjid next door makes it so accessible and easy for travelers.
What I really appreciate about this is The receptionist ( a lady which her name began with M - i think she’s Indonesian originally , I forgot her full name - sorry)
She was very helpful and kind. The service guys are always nice. The staff at the entrance of the dinning were very friendly. The buffe was delicious and had variety.
The only not very pleasant experience I had was with this 2 specific security guards at the front entrance on the 25th Feb around 8:00pm. They acted very rude and unhelpful ( I don’t know their names but they need to improve in their humanity and manners.
Other than this, I has a very pleasant experience here mostly.
Nnita88Our second time here and it has always been a great experience with the hotel rooms.
The shuttle service to masjidilharam is perfect, but the gate under clock tower most times are closed, unlike before. So we have to divert to jabal umar area before arriving the outdoor courtyard.
GGroup of Ulama from UKWe initially booked Emaar al khalil,but after an hour of waiting, we were upgraded to Emaar Grand Hotel, therefore the stay was good overall.
Emaar Grand has 15 lifts which a plus point at this hotel especially during peak times, otherwise other hotels lifts are an issue at times.
GGuest UserHuge thanks and appreciation to the receptionist, Sara! She was a wonderful example of dedicated nationals who go above and beyond to serve the guests of God (referring to pilgrims or visitors to holy sites) with such warmth, cheerfulness, and excellent service. My thanks also go to the buffet staff and our Saudi coffee server, Abdulmajeed, and the rest of the team. Thanks to everyone for a truly unique experience!
AAnonymous UserFacilities: Average
Cleanliness: Average
Ambiance: Average
Service: Average
In Mecca, the location is good. There's a supermarket and bus stops downstairs, making it convenient for getting around.