Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Amazing
166 reviews
9.4/10
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9.4/10
Amazing
AAnonymous UserOur stay at Conrad Hotel Makkah was nothing short of exceptional. From the moment we arrived, we were warmly welcomed by the staff and immediately impressed by the hotel’s elegance, cleanliness, and attention to detail.
The location is perfect, just a short walk to Masjidil Haram, with easy access for prayers and a peaceful atmosphere that adds to the spiritual experience.
The room was spacious, luxurious, and spotlessly clean. The bed was incredibly comfortable, the bathroom well-appointed with high-end amenities, and the housekeeping team ensured everything was immaculate every day.
Service at Conrad Makkah is truly world class. Every staff member we encountered was professional, kind, and eager to help. They went above and beyond to make sure we were comfortable and well looked after throughout our stay.
The breakfast buffet was excellent, a wide variety of international and Middle Eastern dishes, all freshly prepared and delicious. The dining area was elegant, and the staff attentive to every detail.
Overall, Conrad Makkah exceeded our expectations in every way. It perfectly blends luxury, comfort, and convenience with the spiritual tranquility that every visitor to Makkah seeks. I highly recommend this hotel to anyone visiting for Umrah or Hajj, you won’t be disappointed.
AAnonymous UserPrice: Very cheap for a 4-star hotel. Good value for money.
Location: Quite far, located in the an Naseem area, but like the vive there.
Shuttle bus : very excellent and very punctual.
Room: Overall okay, but the toilet is quite small.
Breakfast: Has a good variety, but the menu is almost the same every day. I stayed for 7 nights and ended up eating nearly the same items daily.
Staff: Generally okay, but there was a serious incident that affected my stay. One night, a bellman attempted to open my room door 2–3 times. Fortunately, I had engaged the inner lock, so he was unable to enter fully. He was accompanied by other outsiders, which was a clear breach of guest privacy and safety.
I immediately made a complaint to the reception. They offered a room upgrade, but the room change process took a very long time. I waited from before Maghrib until after Isya, and eventually had to go to the reception myself to follow up.
Wi-Fi: After changing to the new room, the Wi-Fi signal was very weak. I had to sit near the lift area just to get a stable and stronger internet connection, which was very inconvenient.
Nnita88Our second time here and it has always been a great experience with the hotel rooms.
The shuttle service to masjidilharam is perfect, but the gate under clock tower most times are closed, unlike before. So we have to divert to jabal umar area before arriving the outdoor courtyard.
II live to travelThe location is great, walkable on flat surface to Masjidil Haram. It’s about 10 min walk to the mosque due to the crowd. The lady at the reception is fabulous - warm, friendly, accommodating. She was very kind to me. Because i stayed here, i was able to go to the mosque for every prayer time. Plenty of food shops and supermarkets nearby. Short walking distance to taxis when the road is closed for prayers.
The only complaint is the lift which is a bit slow. I would definitely stay here again, in shaa Allah
BBenalleAlways be my favorite hotel when coming to Makkah. It’s close to almost everything. It also has shuttle which conveniently drop you to main gate of Masjid Haram.
AAnonymous UserI requested a bed as per my reservation, but it wasn't provided. Also, the meal price stated in the booking was 50 per person, but unfortunately, they said those were the website prices and their prices were different.
GGuest UserHuge thanks and appreciation to the receptionist, Sara! She was a wonderful example of dedicated nationals who go above and beyond to serve the guests of God (referring to pilgrims or visitors to holy sites) with such warmth, cheerfulness, and excellent service. My thanks also go to the buffet staff and our Saudi coffee server, Abdulmajeed, and the rest of the team. Thanks to everyone for a truly unique experience!
AAdnan khannExceeded Expectations! 🌟
I recently stayed at this hotel in Makkah and it was truly a wonderful experience. The service was top-notch, with friendly and attentive staff who went above and beyond to ensure a comfortable stay. The rooms were spacious, clean, and beautifully maintained, offering a serene oasis after a long day of exploring.
The hotel's location is unbeatable, with stunning views of the city. But what really stood out was the shuttle service - not only was it convenient, but it was also incredibly punctual, making it easy to get to and from holy sites.
Overall, I'm thoroughly impressed with my stay and would highly recommend this hotel to anyone visiting Makkah. The attention to detail, cleanliness, and dedication to customer satisfaction make it a standout choice. I'll definitely be back! 😊
MMina LuzonI booked executive room & expect a great amenities , the toilet is way too small.I arrived in Makkah early and sent an email two days before my arrival if I Check in little early but the hotel appear to be clueless about my request. The receptionist can speak fluent English
witch is great for Non Arabic speaking guest.
GGuest UserAmazing stay Brother Ahmad and the sister at reception were both helpful. We got checked in at 4pm… as it was busy took slightly longer than usual. Room service was outstanding. Location is brilliant plenty food around. Would stay here again only 10min walk. Best hotel in area! Rate is 4 Star!!!